Yep Casino - O levantamento dos prémios dos jogadores está atrasado.

3days rejecting me kyc today aprved i see but still not accsepting they dint want pay money allways lie

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Dear Saulys,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They aprove me kyc and i stop give wins only charging scamers

Dear Saulys,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

From 1400e olny 300e withdraw ,rest money lost , i think they scaminh j try to tol up account around 200e but not any single win they just shut down wins

Dear Saulys,

Thank you for your reply.

To better understand your situation, could you please confirm whether you currently have any withdrawal request pending in your casino account?

Additionally, please clarify the following:

• What was the total amount you originally requested to withdraw?
• How much has already been paid to you (if any)?
• How much money are you currently trying to withdraw?

From your message, it seems that €300 was withdrawn from €1,400 and the rest was played and lost — is that correct? Please confirm so we can clearly understand the timeline and the exact disputed amount.

Thank you in advance for your clarification.

Dear Saulys,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru