ZetCasino - A retirada do jogador está atrasada.

Good day ,

I've been waiting for my payout to be processed since June 27th and I'm always put off by the fact that the payout will be processed soon.

Guten Tag ,

ich warte nun seit 27.6 auf die Bearbeitung meiner Auszahlung und werde immer nur vertröstet dass die Auszahlung bald bearbeitet wird.

Hello Kimberly120,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

good day ,

I'm sorry but the money arrived today. Unfortunately I didn't know how to delete the opened case...

thank you anyway for your effort

guten Tag ,

es tut mir leid aber das Geld ist heut angekommen.Leider wusste ich nicht wie ich den eröffneten Fall löschen kann …

vielen Dank trotzdem für ihre Mühe

Thank you Kimberly120 for letting me know that the money has arrived. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick