ZetCasino - Jogador acusa cassino de ser fraudado.

A fraudulent casino, all the games are rigged by this casino, it's clear to see the manipulation both in the spins and in the bonuses that appear in the scatters. I wasted my money at this casino, and I'm surprised it has such a high rating with so many complaints about the same issue. I believe these ratings should be reviewed so that we players don't fall for these scams. Anyway, I will never bet on any casino from this site again, I've lost trust in you.

Um casino golpista, todos os jogos manipulados por esse casino, claramente da para perceber a manipulação tanto nas rodadas quanto no bônus que sai nos scarter. Joguei meu dinheiro fora nesse casino, só me admira ter uma pontuação tão alta com tantas reclamações sobre o mesmo assunto, acredito que tinha que ser revisto essas pontuação para que nós jogadores não caia nesses golpes. Enfim, nunca mais volto a aposta em nenhum casino aqui do site, PERDI a confiança em vocês.

Dear Jozanctba,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

You don't have to do anything, I didn't even complain because I knew you wouldn't take any action because you're their partners, just like the other complaint I made, they're all casinos owned by the same scammer, make good use of my money and have a good New Year's Eve, have fun and share my money among yourselves.

Vocês passam pano pra esses casinos aí, não precisam fazer nada não, eu não verdade nem ia reclamar pois sabia que vocês não iam tomar nenhuma providência pois são parceiros deles, assim como a outra reclamação que fiz, são todos casinos do mesmo dono golpista safado, façam bom uso do meu dinheiro e bom fim de ano boas festas aí se divirtam dividam meu dinheiro entre vocês aí.

I am sorry you feel this way.

Since there is no evidence of your claims, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.