Vulkan Vegas Casino - A retirada do jogador foi adiada.

Good morning, I am writing to inform you that your withdrawal (4130a99d-14f3-4608-b9f1-dbac7af121ec) has not been processed yet and has not reached my account since the 5th of the month when the request was made. Please, we are arranging for a gathering of 10 participants today and I have recommended Vulkan, so this situation is rather awkward. 

Bom dia venho por meio deste informar que o seu saque ( 4130a99d-14f3-4608-b9f1-dbac7af121ec ) até o momento não foi processado e não caiu em minha conta desde dia 5 o pedido e ainda nada por favor hoje vamos nos reunir para um evento com 10 participantes e eu indiquei a vulkan e fica chato assim 

Dear inforsegsat,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear inforsegsat

According to our records, you've received around 46 successful payouts. The disputed one is being processed by the external provider. There is no need to worry.

Regards

Thank you for the information and for explaining more in the Vulkanvegas system, it doesn't say that, it says in 5 business days or even in hours... but that's ok, I'm waiting and I'm happy with Vulkanvegas, it's just that there was a service from William support that didn't help me. answered well, there is an attendant called BELA who serves me very well, among others, due to the service of this guy that I opened the call here....

But I support and recommend Vulkanvegas, thank you

Obrigado pelas informações e por me explicar mais no sistema do vulkanvegas não diz isso fala em 5 dias úteis ou até em horas ...mais tudo bem fico no aguardo e estou feliz com a vulkanvegas é que teve um atendimento do suporte William que não me atendeu bem existe uma atendente que se chama BELA que me atende super bem entre outros devido o atendimento deste rapaz que eu abrir o chamado por aqui ....

Mais eu apoio e indico vulkanvegas obrigado

As you see, inforsegsat, there's no need to worry. Please let me know when you receive your winnings.

Dear inforsegsat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.