Wallacebet Casino - O jogador está lutando para concluir a verificação da conta.

Hi.

Has anyone managed to verify their WallaceBet account? Have tried every single document available and still constantly get Mail that documents are needed. Haven't taken any bonus but played mine up from about 400E to 3200.

have lost hope and don't think I will ever be verified or the money put into my account.

hej.

är det någon som har lyckats verifiera sitt konto på WallaceBet? Har försökt med varenda dokument som finns och får fortfarande hela tiden Mail om att documents behövs. Har inte tagit något bonus utan spelat min upp från ungefär 400E till 3200.

har tappat mitt hopp och tror inte jag kommer någonsin varken bli verifierad eller att pengarna sätts på mitt konto.

Dear HarisKobas95,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hey!

I fully understand that it may take time, and I totally buy it.

I think the support and their response is below all criticism. They require specific documents all the time. The only thing missing is a bank statement or a bill in the form of electricity, water or mobile phone.

Have printed an identity card as Proof of Address. Have also printed account statements from the bank, where you clearly see name, bank account, address and the like. Also reformatted in PDF format.

What worries me the most is that I see how bad the company's judgment is, and I have to take that on as I didn't read before but think that if you are licensed, it should still be more professional.

I really try everything and send documents again and again. The same document that other companies have approved. Now I sent again so we can hope for a better response.

Sincerely

Harris

Hej!

Jag har full förståelse för att det kan ta tid, och jag köper det helt och hållet.

Jag tycker att supporten och deras svar är under all kritik. Dem kräver specifika dokument hela tiden. Det ända som saknas är ett kontoutdrag eller en räkning i form av el, vatten eller mobil.

Har skrivit ut ett personbevis som Proof of Adress. Har även skrivit ut kontoutdrag från banken, där man ser klart och tydligt namn, bankkonto, adress och liknande. Även format om i PDF format.

Det som gör mig mest orolig är att jag ser hur dåligt omdöme bolaget har, och det får jag ta på mig som inte läste innan men tycker att om man är licensierad så bor det ändå vara mer professionellt.

Jag försöker verkligen med allting och skickar gång på gång dokument. Samma dokument som andra bolag har godkänt. Nu skickade jag om på nytt så vi får hoppas på någon bättre respons.

med vänlig hälsning

Haris

I would like to add that I received new information today that they do not accept screenshots, and it is quite funny as I have downloaded my documents from websites and uploaded them in PDF format just because I know that screenshots are not reliable. I have never received this message before. Feels quite strange then which company would have fully approved these documents as there are no other ways to post them.

Vill tillägga att jag fick ny info idag om att dem inte accepterar screenshots, och det är ganska roligt då jag har laddat ner från hemsidor mina dokument och lagt upp i PDF format bara för att jag vet att screenshots är inte pålitligt. Detta meddelandet har jag aldrig fått innan. Känns ganska konstigt då vilket företag som helt hade godkänt dessa document då det finns inga andra sätt att lägga upp dem på.

Dear HarisKobas95,

Have you been advised which format would be acceptable for the casino?

Dear HarisKobas95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.