WestCasino - O jogador está insatisfeito com as regras promocionais.

Hello, I made the first deposit and took 225 free spins with no wagering requirement. Well then I was a little lucky. Now about the payout, I received an email from West Casino and it said

Please note that the system will automatically withhold the value of € 59 from your payout. This is a standard procedure for the initial cash bonus which is deducted when the withdrawal is initiated.

This corresponds to our bonus conditions, "7. Bonus funds from the Welcome Package (i.e. bonuses for first, second and third deposit) will be deducted upon withdrawal request.

I don't think that's okay and I think that's a scam. Basically you pay in without taking advantage of a welcome bonus, then money is withdrawn from you. This casino should not receive an EU license

Guten Tag und zwar habe ich das erste Mal eingezahlt und habe 225 freispiele ohne Umsetzbedingung in Anspruch genommen . Na dann hatte ich etwas Glück gehabt . Nun zur Auszahlung erhielte ich von West Casino eine Email und da steht drin

Bitte beachten Sie, dass das System automatisch den Wert von 59 € von Ihrer Auszahlung einbehält. Dies ist ein Standardverfahren für den anfänglichen Bargeldbonus, der bei der Auszahlungsinitiierung abgezogen wird.

Dies entspricht unseren Bonusbedingungen, „7. Bonusgelder aus dem Willkommenspaket (d. H. Boni für die erste, zweite und dritte Einzahlung) werden auf Auszahlungsanforderung abgezogen.

Dies finde ich nicht in Ordnung und das ist meiner Meinung nach betrug . Quasi man zahlt ein ohne ein willkommens Bonus in Anspruch zu nehmen dann wird dir noch Geld abgezogen . Dieses Casino sollte keine EU Lizenz erhalten

Dear Timandre47,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found https://westcasino.com/de/terms-and-conditions:

"Bonus money from the welcome package (ie bonuses for the first, second and third deposit) will be deducted upon a withdrawal request."

Do I understand correctly that the awarded bonus has been €59? If yes, the deduction was correct.

It is not unusual for a casino to have this rule.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

OK if you found that then it's ok

OK wenn sie das gefunden haben dann ist es ok

Thank you very much for your understanding, Timandre47.

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.