ZeusWin Casino - A retirada do jogador foi adiada.

1000 EUR has not been processed for 7 days... live chat told me it would be processed after 3 days, I don’t need to say more... please help me.

1000 eur wird seit 7 Tagen nicht bearbeitet...live chat sagen sie das nach 3 tagen bearbeitet werden muss,mehr brauch ich euch nicht erzählen...bitte um hilfe

Dear Tutankamun1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

But it says that you don't have to verify yourself and no one contacts you by email, no one gives any information etc..if you read the comments of other players it is exactly the same... FRAUD and MANIPULATION and nothing less

Da steht aber sie müssen sich nicht verifizieren und per email meldet sich keiner keiner gibt Auskunft usw..wenn man die Kommentare andere Spieler liest das ist exakt das selbe...BETRUG und MANIPULATION und nicht weniger

So day 14 and the payout hasn't even been processed... I'm sure it's a fraudulent casino, absolutely certain. In chat I'm automatically in queue number 100, endless waiting and at the end an automatic message saying that it's been forwarded to the finance department and that I'll receive it after 3 days... maybe they meant 3 months😡

Also tag 14 und Auszahlung ist nicht mal bearbeitet....bin mir sicher das sich um betrügerische casino handelt,ganz sicher sogar.bei chat bin automatisch in der queue nr100 endloses warten und zum Schluss automatische nachricht das dass an finanz Abteilung weitergeleitet ist und ich das nach 3 tage erhalten werde....vielleicht haben die gemeint 3 monate😡

Thank you for the information.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that you have not been requested to pass the KYC verification?

It says you don't have to verify, so I can't upload documents if the site doesn't allow it...so there's no bonus in the game

Da steht sie müssen sie nicht verifizieren also ich kann nicht Dokumente uploaden wenn die seite das nicht zulässt...also es steht kein bonus im spiel

The money has still not been processed and when you go to the live chat it takes an hour until someone comes and you ask what is going on with the money and every time you get the answer now I have a colleague on shift who will take over and then wait another hour... so it's pure deception, fraud at the highest level! Please help

Das geld ist immer noch nicht bearbeitet und wenn man die livchat geht dauert 1 stunde bis wer kommt dann fragst was mit dem geld los ist und jedesmal kommt die antwort jetzt habe ich schichtende Kollege übernimmt sie dann waten noch 1 stunde...also verarschung pur,betrug auf höchsten Niveau!bitte um hilfe

Thank you very much, Tutankamun1, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Tutankamun1, 

My name is Katarina, and I will be assisting you in solving this case.

I will now contact ZeusWin Casino outside this complaint thread and let you know any new information once I receive it.

Hello, after 15 days the casino requested verification and I sent the documents...you can imagine how long they need to check the documents and then pay out.....that is a disgrace, they violate their own terms and conditions...I hope they lower the rating to protect future players.Many thanks

Hallo nach 15tage hat erst die casino verifizieren angefordert und ich hab die Dokumente geschickt...könnt euch vorstellen wie lang die noch brauchen um die Dokumente zu überprüfen und dann noch auszahlen ..... das ist eine Frechheit die verstoßen gegen eigene AGBs...ich hoffe das sie den bewertung senken um schutz von zukünftigen Spieler zu leisten.vielen dank

Dear Tutankamun1, 

thanks for the update. I am still waiting for the casino to get back to me. I will keep you informed.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The casino is the biggest scam I've ever seen, nothing has happened yet... I've been waiting for an answer since June 28th but nothing has happened. Normally something like this should be reported on Google to protect other players... that can't be true.

Die casino ist größter Betrug was ich gesehen hab,es ist nach wie vor nichts passiert ....seit 28.6 warte auf irgendeine Antwort pasdiert aber nichts. Normal sowas gehört angezeigt bei google um schutz von anderen spieler..das kann doch nicht wahr sein

Dear Tutankamun1,

Upon reviewing your account activity, we noted that you requested two withdrawals of 500 euros each. The first withdrawal was successfully processed and paid. However, the second withdrawal was cancelled from the player's side, and the funds were subsequently used and lost in gameplay. Following this, your account was closed at your request.

We apologize for any inconvenience this may have caused. Please feel free to contact us if you have any further questions or require additional assistance.

Best regards,

ZeusWin

Of course I stopped after they had been messing with me for a month, for example they wanted account statements from 6 months even though I had been with Zeus for a month, and they only asked for that after 1 month...now I don't care, I wanted to close the account and advise others not to play there...but your rating is also weird.....many thanks

Natürlich hab das abgebrochen nach dem sie mich 1 Monat lang verarscht haben,zum beispiel wollten konto auszüge von 6 monat obwoh ich bei zeus 1 monat da war,und das nach 1 monat erst haben die verlangt...jetzt ist mir egal ich wollte da konto schließen und andere abraten dort zu spielen...aber die rating bei euch ist auch komisch.....vielen dank

Dear Tutankamun1,

I apologize for any confusion. The documents you mentioned are standard requirements for all players as part of our Know Your Customer (KYC) procedure.

Thank you for your understanding and cooperation.

Best regards,

ZeusWin

Dear ZeusWin Casino,

thank you for your messages.

Dear Tutankamun1, 

thank you for your message. I would advise to submit the required documents. I understand some of them may be confusing, but those are very important for anti money laundering checks. It is also important to highlight the fact, that since this casino operates online, it has limited options how to determine that the withdrawal will go to its rightful owner.

Do you think I'm stupid and believe their claims? You can tell anyone this fairy tale but not me, where does it say in your terms and conditions that you don't contact them or do anything for 28 days? They only started the verification program after 28 days, before that it didn't work! Before that it said that I didn't have to verify myself!!!! What's the joke! Did I write you several emails so that you would at least reply?? In your live chat I was always on queue number 66???!!! That's no coincidence!! You do it on purpose so that the player goes crazy and gambles away the money!!!!!! I hope you get banned, but the problem is that you keep opening a new casino... to deceive the players!!! I hope the responsible authorities do their job and you all end up behind bars at some point

Glaubt ihr etwa bin blöd und glaube ihre Behauptungen?ihr können jeden dieses Märchen erzählen aber nicht mir, wo steht in eure AGB das man sich 28tage nicht meldet und gar nicht unternihmt?erst nach 28tage haben sie das verifizierungs program gestartet davor gings nicht!davor stand das ich mich nicht verifizieren muss!!!!was soll der witz!hab ich euch mehrmals emails geschrieben das sie zu mindest antworten??im euren live chat war zufällig immer auf Warteschlange nummer 66???!!! Das ist kein zufall!!ihr macht das mit Absicht damit der Spieler durchdrehen und das geld verzocken!!!!!!ich hoffe ihr werdet gesperrt,das problem ist aber ihr eröffnet immer wieder ein neues casino...um die spieler zu täuschen!!!ich hoffe das die zuständige Behörden ihren job machen und ihr alle irgendwann hinter Gittern steht

Dear Tutankamon1,

I hope this message finds you well.

We are pleased to inform you that your documents have been reviewed, and your withdrawal has been approved and processed successfully. 

We apologize for any misunderstanding or inconvenience this may have caused. 

Thank you for your patience and understanding.

Best regards,

Zeuswin

Dear ZeusWin Casino,

thank you for the update.

Dear Tutankamun1, 

could you please advise if you have received the payment?

No!!

Nein!!

Dear Tutankamun1, 

thanks for the message.

According to our company policy, we allow 14 days for processed payments to arrive to the player's preferred payment method. The casinos have very little to no influence over the funds once they leave their accounts. I suggest to wait little longer. Please keep us informed once your funds have arrived.

Dear Tutankamun1, 

can you please advise, whether you have received your funds?

Dear all,

Unfortunately, we’re forced to reject this case because Tutankamun1 has stopped responding to our messages and questions. Without Tutankamun1 cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.