há 3 mesesOriginalTradução
I’ve enjoyed using Immerion Casino so far — the site runs smoothly, it’s easy to navigate, and deposits have always gone through quickly. Support has been polite and helpful whenever I’ve reached out, which I really appreciate.
I recently requested a £600 withdrawal by bank transfer (no bonus used), which was cancelled pending verification. I’ve already provided all the requested documents and I completely understand that these checks are part of the process.
That said, having read through some of the feedback here about repeated KYC delays and game check hold-ups, it’s a little worrying as a new player. I’m hopeful this will just be a short wait and that my experience will turn out positively — I’ll be happy to update this review once my £600 has been received.
I recently requested a £600 withdrawal by bank transfer (no bonus used), which was cancelled pending verification. I’ve already provided all the requested documents and I completely understand that these checks are part of the process.
That said, having read through some of the feedback here about repeated KYC delays and game check hold-ups, it’s a little worrying as a new player. I’m hopeful this will just be a short wait and that my experience will turn out positively — I’ll be happy to update this review once my £600 has been received.
- Friendly customer support
- smooth website layout
- good selection of games that run well on mobile
- As a new player, I’ve noticed a lot of concerning feedback on Casino Guru about:
- Extremely slow KYC and verification times.
- Long payout delays, even after documents are approved.
- Withdrawals being held for "game provider checks.
- Some games unavailable in certain regions
Immerion Casino
há 3 meses
Dear Helterskelter22,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Security of the account and its funds are of utmost importance to us, which may require an additional verification request, to ensure that only you have access to the account and the funds are never lost. We do our best to complete this process as quickly as possible, without compromising the security of the checks, as required by our licensing obligations. We hope for your understanding.
Best regards,
Immerion Team
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Security of the account and its funds are of utmost importance to us, which may require an additional verification request, to ensure that only you have access to the account and the funds are never lost. We do our best to complete this process as quickly as possible, without compromising the security of the checks, as required by our licensing obligations. We hope for your understanding.
Best regards,
Immerion Team
