Slot games but they blocked my account shortly after and refused to allow me to widrawal,this is the reason my complain here is unsolved,the casino didn't showed any wrong doing from my side and now I'm struggling to get my money,I think the casino management is playing a trick with me but I don't give up .
Espero que você receba seu dinheiro. Boa sorte!
I will not sure about,I only hope,I sent dozen of emails and I don't get any response.
How I can contact further the casino? I had a conversation with them on chatt support but after they answer to few questions and told me that they're willing to make a widrawal request for my balance simply blocked me to access chat support,on email they are not responsive. Is someone here able to get in touch with some casino representants? Vip manager L***S maybe ,with him I was talking on chat support but quickly after he answered few questions he turned the chatt support off. Like you know my account is blocked and funds confiscated but seems that he was saying about a widrawal request.
So now I want to get in touch with them ,maybe they are will to pay me
Hello, in my opinion it is hard to guess whether you talk with a real person or whether it is a chatbot. I'm sorry to see this method wasn't helpful at all.
I have no direct contacts to managers and as you can see, the casino rating has fallen because the current management is incapable of handling issues. It pains me a lot but I can't see anything positive to tell you. 🙁
Casino,but they confiscated all my winnings and they refuse to pay me .
So that is the casino.
Just to inform people my withdrawals have been accepted and paid. Was a bit worried at first . Still got withdrawals to do . I am sure will be OK. Will keep you posted.
Just to inform people my withdrawals have been accepted and paid. Was a bit worried at first . Still got withdrawals to do . I am sure will be OK. Will keep you posted.
Great news, finally someone would say. 🎉
How long did it take to get these withdrawals and what payment method did you use?
We will definitely wait for the next update.
Fingers crossed it won't be long.🤞
In my situation the casino confiscated all my balance,is this like a Revenge thing going on like never before, on top of that they refused all the communication,so I'm not able to get in touch with them.
I needed to share this so people can see the true face of this casino.
I saw that how your complaint turned out and I'm sorry for you. 😕
It was lot of money and I would want to see it other way around and therefore resolved.
I expect casino to act in similar cases more reliable.
Kubo gave you advice about complaining to license.
Will you do it?
Of course I did but nobody answered,the casino doesn't have any license from any gambling authority. They run without license.
That's the pitch.
I can't tell you how sorry I am for you, too. I wouldn't want to be in a similar situation myself. I don't have many words to support you.
I hope something like this doesn't happen again in the future. 😕
I want to contact the gambling authority who gave license to this casino.
Seems unclear for me because the casino simply refuse to answer to my emails,they refuse to offer me gambling history,they refuse practically everything,they are scammers
Because the website provided by you're colleague doesn't help me.
https://www.gamingcontrolcuracao.org/contact
They are not responsive and they don't involve in solving issues between players and a casino.
I can say that 1redcasino is the supreme proof of scam.
I still don't understand how they have such a big rating in ask gamblers website.
I've asked support there and they refuse to answer.
Probably they are hand in hand with them because my complain there is unsolved like here and the casino rank didn't drop at all .
Hello!
I'm sorry to see the complaint had to be closed as unresolved 🙁. To be honest, the situation surrounding the Curaçao regulator is quite chaotic. Unfortunately, we do not have any additional contacts to offer at this time.
So sad that I can't do anything to recover my real balance,so the casino used against me fake accusations without showing any Proofs against me of wrong doing.
And seems they can do anything without someone that Controls they're actions.
This casino should be flagged at scam operation because I see all people struggling to widrawal they're funds,they don't even pay small amounts of couple hundred euro...
It is not just sad. It is stupid and scammy. Let me catch up with colleagues from other teams to find out whether there is a new Curaçao regulator option to contact. I recall someone mentioned that a few weeks ago it looked like Curacao was changing its name from "Gaming Control Board" to "Curacao Gaming Authority" on the licenses.
Perhaps something else got changed.
Então não precisa generalizar... Não tenho mais problemas com a 1red. Também recebi duas solicitações de saque, uma de € 500 e outra de € 1.400, e nenhuma delas chegou à minha conta bancária em 10 minutos... até agora, as coisas estão indo muito bem 🤔😊.
I see you're lucky,they blocked my account and confiscated my funds after my account was fully verified.
I also had a widrawal of 5000 euro succesfully. But after that they hold on my 27000 euro left and blocked me .
And for 5 months they refuse to answer on any of my requests.
How sounds that? Account Fully verified with all documents requested, account blocked out from nowhere without any proofs of wrong doing from my side !!
What you say about this now?
1redcasino changed the terms and conditions!!
My account was fully verified with all documents requested!!
Even if The Netherlands is not on they're accepted countries they fully verified my account!!!
So practically they broke they're own terms and conditions!
More dangerous is that they confiscated my own real balance!
I'm trying now to contact authorities and and regulatory bodies,they even broke consumer laws because they refuse communication with me .
Here is a proof I just verified on they're website!
***
Guideline for the "KYC Process"
1) Proof of ID.
a. Signature Is there;
b. Country is not a Restricted Country: Australia, Aruba, Bonaire, Curacao, France, The Netherlands, Saba, Statia, St. Maarten, Singapore, Spain, the United Kingdom, the USA, Ukraine, Romania, Russia and any other jurisdiction that the Central Government of Curacao deems online gambling illegal. This includes all of the named Nations' Territories and Possessions;
***
What you guys say now about this fraudulent network casino ?
Why they are so sneaky and refuse to answer to emails???
I see ask gamblers are on they're side because they didn't reduce they're rank at all after my complain turned unsolved.
Nicd
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