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CasaFórumCasinos50 Crowns Casino - discussão geral

50 Crowns Casino - discussão geral (página 4)

22.625 visualizações 77 respostas |
há 2 anos
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1...3 4
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Anonymized468
há 2 anos

Hello there, Balintm!


We understand your frustration on the matter of cash-out, however, we would like to assure you that our team is continuously working on resolving it as soon as possible. Regarding VIP level bonus, unfortunately, as we can see, your bonus rate is currently too high and due to it, we can not issue the VIP level bonus right now and as a result it has not been added automatically. According to the terms and conditions of our casino, the player is not allowed to abuse the bonus offers. Please, note that in case of abuse, Casino has the right to prohibit the player to receive or use any bonuses and to cancel any winnings received from the bonus funds, both while wagering and after it.

We have taken such actions just in order to prevent potential bonus abusing. This is not a permanent one, you will be able to receive bonuses as soon as your bonus/deposit ratio lowers. 


We hope for your understanding, and we will inform you regarding any updates as soon as we get them.


Kind Regards,

50Crowns team



há 2 anos

Thanks.. on top of my terrible luck lately I seem to have an incredibly hard time receiving the money on those few occasions where I manage to win something😂

há 2 anos

I honestly don't know what to say. One would assume achieving a win is hard enough... You gave it another level by struggling with the withdrawals. My fingers are crossed for you!!! 🤞🙏

50 Crowns Casino
há 2 anos

Yeah I get that, but since I haven’t received the cashout in the timeframe stated in T&C, I feel like this should go both ways and it’d be a fair compensation to waive this rule only for the duration of this one bonus. It’s fine though

Radka
há 2 anos

🖤

há 2 anos

Got an email from 50crowns a couple hours ago that my cashout was successful and it also got changed in my casino profile from pending to successful… Not sure what this means now 😀

há 2 anos

fileGot this one as well just 2 hours ago. These would imply that the money was only sent today which contradicts what you’ve been saying here on the forum. Fine by me though if it’s actually gonna arrive now

Anonymized468
há 2 anos

Hello there, Balintm!


We are sorry for the inconvenience caused, and we will do our best to prevent a similar situation in the future. Our relevant department is already working on it.

We would like to inform you, that according to the latest updates, your winnings have reached the bank and should be issued to your bank account soon.

We apologize for the situation that has happened, and we hope for your understanding in this case.


Kind Regards,

50Crowns team

Anonymized468
há 2 anos

It seems you we're right. One way or another should now be a question of a few more days - I hope! 😉🙏

há 2 anos

Got the money today🤘

Anonymized468
há 2 anos

Call the limo!

balintm got the money! 👌🙌👍

Nicely done, well better luck next time, I guess 😋

há 2 anos

Olá, depositei via mifinity. Agora ganhei, carreguei tudo para verificação e também recebi um e-mail informando que fui verificado. Quando eu quis pagar, nenhum mifinity estava disponível. O chat então me informou que o mifinity não permitiria nenhum pagamento. Ok... E como recebo meu dinheiro agora? Devo pagar por transferência bancária. Ok... coloquei todos os dados e depois quis retirar. Cerca de meia hora depois, meu pagamento foi rejeitado porque eu precisava verificar minha conta bancária. Em seguida, carreguei um extrato bancário. Solicitei um pagamento novamente. E sim, nada aconteceu desde então. Já se passaram 2 dias. A verificação levou cerca de meia hora. O primeiro pagamento rejeitado durou cerca de meia hora. Agora que está tudo lá... Nada mais acontece. E quando leio o que outros experimentaram antes de mim... fico muito desapontado

Traduzido automaticamente:
Hakuchin0
há 2 anos

Hello.

Sounds like the casino should pay more attention to the current situation. 🤔

May I know whether any of those withdrawals were left pending? That would mean someone will check it, preferably from the financials.

Let me know, please.




Hakuchin0
há 2 anos

Hello there, Hakuchin0!

We appreciate that fast payments are essential for gambling platforms, and we are doing all we can to ensure our clients receive quick processing of payments. However, we would like to kindly point out that certain methods may not be available depending on the geographical region, which may have been why you were not able to use Mifinity for withdrawal.

We kindly request that you provide us with more information on the withdrawal process, so we can better understand the situation and offer assistance. Alternatively, we would be more than happy to help you if you contact our support team with your request.

Kind Regards,

50Crowns team.

há um ano

Experiência muito ruim. Estou esperando meu pagamento há vários dias, não importa quantas vezes eu pergunte, o suporte diz que o departamento financeiro está processando os casos e o caso será resolvido. Só problemas e nenhuma solução.

Traduzido automaticamente:
flemi
há um ano

Is your account fully verified at this casino, and have you had any successful withdrawals there before?

Romi
há um ano

Olá Romi, minha conta está totalmente verificada, mas os saques não foram processados. Estou esperando há uma semana.

Traduzido automaticamente:
flemi
há um ano

Hi there,

the delay almost meets the usual season holidays.

Well, I imagine it must be a pain, but no matter how much we would love to help, we have to give casino some time to deal with it without an intervention. It is good you are still in contact with support; keep it that way, please. If the casino fails to resolve the matter in the next full week, then our specialists will be at our service. I wish I had better news for you.

há 15 horas

A 50 Crowns encerrou minha conta imediatamente após o depósito. Eles também se recusam a reembolsar meu depósito de 200 euros. Quando pergunto sobre o reembolso no chat, eles apenas respondem: "Obrigado por aguardar. Analisamos cuidadosamente o seu caso e, embora entendamos a sua situação, não podemos atender ao seu pedido de reembolso neste momento."

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