Na terça-feira me disseram que levaria mais três dias para a verificação, hoje já se passaram três dias! Como eu já havia pensado, eles querem extratos bancários de novembro e dezembro novamente. Isso confirma cada vez mais a suspeita de que eles são golpistas e estão tentando ganhar tempo.
Só posso aconselhar a todos que não depositem nada lá.
Espero que alguém possa me ajudar aqui no fórum. Também vou passar isso para meu advogado.
Hi.
I browsed how palyers comment on the casino plus a few complaints, and to me it seems like the casino is a bit disorganized and innaficient. Despite having all the positives of fair rules and any other qualities, while dealing with players, they lose. User feedback is bad.
So, in light of this, I think the lawyer won't help you much, but if they fail to resolve that in 14 full days total, you may instead submit a free of charge complaint through our Resolution Center. All submitted and valued complaints have been resolved so far. What do you think?
Então eu gostaria de registrar uma reclamação gratuita.
Obrigado pelo seu esforço.
Please let us know if nothing will change by the mentioned time of 14 days and if not then we will try to help you.
If you have any questions about your complaint, feel free to ask them and we will try to answer them.
Nada acontece há mais de 14 dias.
Obrigado pelo apoio.
In that case, please follow this link and file a complaint. Our team will surely be glad to help.
What do you say?
They are scammers. They offer simple 25% real money cashback (1x wager needed) for last week live casino losses. You just need to contact them on Monday. Everything was fine until yesterday. In last week I deposited 766€ and played only live blackjack. Lost it all. I should get 191.5€ of cashback but they refuses to pay. I don't know what kind of people work there but it's simple just to look deposits history, live casino losses and count 25% of that... I have played there only because of that cashback, knowing that I will get 25% even if I loose. Avoid them
What is the reason for not paying, though? Is it stated in their terms that they will give that cashback every time, or are there some conditions to get that?
They said:
"I would like to kindly inform you that after checking your account, it appears that the amount accumulated during last week's activity does not meet the requirement and is not eligible for Monday's cashback."
That's obviously not true.
There are no any special conditions, just 25% of lost money in live casino. Minimum cashback is 5€ and maximum is 200€.
I have already made complaint on site and hope that it will help.
Thank you for clarifying that.
I would expect support to share the numbers and details clearly with you.
I went through the offer listed on the promo site and did not spot any limitations. I guess this is the offer:
https://alfcasino-2055.com/en/promotions/casino/live-cashback-25 👈
Well, I would be very hesitant too.
Test, it's that promotion.
It's very unfair if you offer cashback and then deny to pay out.
I wouldn't play there if not that cashback.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
Em breve, será redirecionado para o site do casino. Aguarde. Se utilizar algum software de bloqueio de anúncios, verifique as definições.
