Alienbet Casino - discussão geral (página 2)

Good to know.. limit withdraw of €1.000 euro a day. That’s ridiculous, but true. My withdraw cancelled over and over so hit the chat and ask about it…

they told me €1.000 a day 😆

Hi yes it's as you say €1000 per day. 

As for the withdrawal, I saw that you have already managed to file a complaint about this problem. However, has the casino commented on why your withdrawal still ends up cancelled?

Anyway, we'll have to wait and see where your complaint goes from here. If you have anything new, don't hesitate to let us know. I'll be waiting.

They close my account after i make a complain on this forum. Not welcome anymore and my ip is blocked or something.

also asking to close my account on 16 sept without any response.. so kept depositing. Lost a lot again.. I don’t know why they has just a high rate on casinoguru. Withdraw is low and ridiculous, reviews online are shit and you read all the same.. nobody get a response by email.

they promise a answer in 12 hours. I didn’t recieve any answer since I ask to close my account during gambling issues.. the casino deserve a lower rate in my opinion.

ill give it up and report them to the kansspelautoriteiten (KSA) for running illegal on the Dutch market.

So it's pretty sad and not right in my opinion that they suddenly closed your account. 

As for the reply, from what I've seen in this thread, you're not the only one who didn't get one, which is not normal I'd say. 

Well, let's see where Tomas goes with your complaint, but I hope he can help you. 

Regarding the KSA report- have you filed a complaint there as well ? If you make progress can you let us know how it goes ? Fingers crossed. 🤞🤞

I did receive an answer from the KSA in Dutch, so you have to translate it. They're going to work on it… it's just waiting to next year. But I'm 100% sure Aquarius limited where alienbet is playing, gonna have a huge penalty.

Ir/Madam,

We have received your email in good order.

Below is an explanation of what the Gaming Authority (Ksa) will do with your report.

notifications

Your report is important for the Ksa. The Ksa registers and analyzes reports about the gaming market, and if the Ksa determines that a violation has been committed, it can take measures against the offender. For more information, please refer to the website .

Finally

You will not receive individual feedback about your complaint or report. The Ksa also makes no statements about ongoing or planned investigations.

Yours sincerely,

Public information

………………………………………………………………………………………………………………………..

Communications & Strategy Department

Gaming Authority

Anna van Buerenplein 45A, 2595 DA The Hague

PO Box 298, 2501 CG The Hague

T 070 302 1300

F 070 302 1399

E info@kansspelautoriteit.nl

W http://www.kansspelautoriteit.nl

I did recieve an answer from the KSA in Dutch, so you have to translate it. They gonna work on it… it’s just waiting to next year. But I’m 100% sure Aquarius limited where alienbet is playing, gonna have a huge penalty.

Geachte heer/mevrouw,

Wij hebben uw email in goede orde ontvangen.

Hieronder volgt een uitleg wat de Kansspelautoriteit (Ksa) met uw melding gaat doen.

Meldingen

Uw melding is belangrijk voor de Ksa. De Ksa registreert en analyseert meldingen over de kansspelmarkt, en indien de Ksa vaststelt dat er een overtreding is begaan, kan zij maatregelen nemen tegen de overtreder. Voor meer informatie verwijzen wij u naar de website.

Tot slot

U ontvangt geen individuele terugkoppeling over uw klacht of melding. Ook doet de Ksa geen uitspraken over lopende of te starten onderzoeken.

Met vriendelijke groet,

Publieksvoorlichting

………………………………………………………………………………………………………………..

Afdeling Communicatie & Strategie

Kansspelautoriteit

Anna van Buerenplein 45A, 2595 DA Den Haag

Postbus 298, 2501 CG Den Haag

T  070 302 1300

F  070 302 1399

E  info@kansspelautoriteit.nl

W http://www.kansspelautoriteit.nl

Well, I see you didn't wait for anything and took everything into your own hands. It's just a pity that the case will have to wait until next year, I'm a bit sorry about that. Anyway, thank you for sharing this with us. 

However, Tomas also replied to your complaint, so it would be good if you answered his questions here so he could move on. 

Well, I'm very curious to see how this all turns out in the end. If you have any more news don't hesitate to let us know. We will be glad for any additional information. 

I'm going to go on Monday without fail and take all the prints of the conversations because I deposited 35, I got 35 as a bonus and I can't withdraw it, ask me to bet 2450, that's crazy, I don't even have that amount and to make matters worse, they don't make a refund, I'm going to sue in small claims and I'm going to get up. on the gaming forums that have

Hi, since you took the bonus, did you meet the wagering requirements ? It is possible that the amount of 2450 is the sum you still need to wager to meet the full bonus. Can you try asking the casino if this is the case and let us know ? 

They didn't pay me and they closed my account, they kept the money I deposited from the pix and they blocked me, don't play at this casino, I was robbed.

Hello.

I'm sorry to hear that. To find more details, I browsed your complaint briefly, but I could use a hint.

Do you know why your account was blocked in the first place?

Since the complaint also refers to a missing deposit and probably also to a missing withdrawal, I feel this question is truly important.

For anyone who wishes to learn more details, the complaint is here.

Well, I'll wait for your kind reply.

It’s ridiculous you delete my honest review about Velobet. Maybe better for guests to switch to some other platform if people are not allowed to write a honest reviews

I also deposited it and they disappeared with my money

Hello,

To provide a full picture, it would be cool to mention the explanation given.

May I assist you with that?

"Hello, and thank you for your experience. We believe that the first verification can be complicated for several reasons, due to which the associated withdrawal might take longer to proceed. Kindly give it a few days, then come back and submit a new review containing further information. 

Thank you for your understanding."

Have you noted that I asked you to submit a new one after you waited a reasonable amount of time?

At this point, it's not about you and your experience; this is about being fair.

Hi, I have had a withdrawal pending for almost 2 weeks on the AliensBet platform.

Could you please release my withdrawal? I put money in that I shouldn't have because I thought it was a reliable platform, but apparently it isn't.

I have a baby, and this money would help a lot, as his things are running out.

Thank you very much in advance.

Hello, I don't think that's quite how it's going to work. If you need the money, it's best not to play in the casinos, that's probably what I would recommend right off the bat.

Regarding your withdrawal, is there a reason why you have not been able to withdraw for almost 2 weeks ? We give casinos exactly 14 days to resolve the withdrawal issue. Additionally, do you have a verified casino account ? 

Let me know where you stand.