há 11 meses
If you mean this complaint, you can see that it was closed due to your unresponsiveness, though. 🤷♀️
Or am I mistaken, by any chance?
Warning: Rabidi N.V. is now operating without license! (página 11)
há 11 meses
Just read „the casino papers"
https://www.ftm.eu/articles/previous/150
the whole business is illegal and full of criminals. Websites as casino.guru make millions as so called „affiliates" and dont care about the individuals. They will not help you, everybody refers to terms and conditions always which are always illegal and null and void, because they mostly have no agreement party involved as everybody wants to stay anonymous and also because they are against every consumer protection rights all over europe. Gambling sucks. See it and search another hobby. Your money is lost. Learn your lesson and dont ever do it again. Thats the best advise
há 11 meses
Good advice to change the hobby, if you are not able to control it and it becomes something different than just a hobby, for sure.
Just please know that we always aim for fair play and help all of our users whenever a casino tries to do something unethical. Of course only inside the field we can, and whenever our hands are tied, unfortunately there is nothing much we can do. 🤷♀️
há 11 meses
Let me share a few words about my story and how ZetCasino decided to take €21,000 from me. This casino was actually set up for me by my cousin, and I created an account using bonus money. I managed to turn it into €35,000 in a short period. I was making withdrawals at a very slow and delayed rate—€500 four days a week, totaling around €3,000 per month. After two months, they suddenly closed my account.
I have now opened a case with Casino Guru regarding this matter. Their reasoning for closing my account was that I had accessed it from my cousin’s home IP address. They claimed this raised suspicions that I wasn’t the only one using the account, which led to its closure.
However, let’s be honest—many streamers play with two people on camera at the same time. Even streamers who promoted this exact casino have admitted that casinos give them different rules. Meanwhile, RabidNV has gone bankrupt, and the same people are now behind another company. Stay away from these fraudsters—there are far more reliable casinos out there.
Additionally, I had contacted a lawyer from Curaçao who specializes in these matters. Months ago, he informed me that Rabbidi N.V had already gone bankrupt, and there is no way to recover the money.
As for Casino Guru, whenever an issue doesn’t align with their interests, they try to find an immediate solution that never favors the player. Because they receive affiliate commissions from these casinos, they manipulate cases to protect their partnerships. If you speak out, they downgrade your reputation and label you as a "junior " so that other users won’t see your reviews.
Here are all the casinos of Rabidi to dont play
https://www.casino-groups.com/rabidi-n-v-casinos/
I asked from casino Guru to reopen my case to undrestand all what happened and it will be nice to read it
https://kazinoguru-gr.com/zetcasino-o-logariasmos-cai-ta-chrhmata-toy-paicte
That’s all from me. Take care and stay safe!
Editado
ResponderCitar1
há 11 meses
Anche BassBet fa parte di Rabidi NV ??
há 11 meses
all to this link
há 11 meses
Hello,
I imagine it must have been painful and I'm sorry your complaint was closed as unjustified.
However, comparing a standard user with a streamer who usually has some kind of relationship with the casinos, is not a good idea. In my opinion, it's pretty much like saying that as long as people are being killed in the tv series, I can do something similar.
As long as the terms clearly state only one account is permitted per user, I guess it is not worth the risk to consider this rule not to be super important.
Back then, my colleague also mentioned fraudulent activity. Well, I guess you will remain sure you have not made any mistake. While on the other hand, proofs have been provided.
It is not like I do not believe you; I just think it would be fair to add the other side of the case. Once more, I'm sorry. Take care, and stay safe! 🙏
há 11 meses
Hello, Radka.
Of course, I will make a comparison, because being a streamer is not different from being a regular player, and in fact, players should be respected even more than streamers. That’s why it should be clearly stated in the terms that the rules are not the same for streamers.
Players deserve more respect—not just from you writing here, but also from streamers and casinos because they play with their REAL money and not with Affiliates
There is no fraudulent activity whatsoever, as I was playing from my mobile phone. Now, the fact that we had the same IP because I was at my cousin’s house is another matter. That is not forbidden.
However, I have reopened the case and sent pictures of multiple streamers playing together, where one is playing from someone else’s account. So your comparison with TV series is not valid.
And i am openly asking you here so that everyone can see it.Does casino Guru have partnership with these casinos (Rabidi N.V) Does it receive affiliate commissions from them ?
Editado
há 11 meses
Good day to you!
I'll give it one more shot if you don't mind. Because I care to help you.
Let's leave aside your opinion on streamers being regular players, and let's try to think through the logic behind your argument "they do that too."
I believe the point with the rules is that they apply to you, so if anyone else is breaching them (especially streamers), it won't serve as an argument for others deciding to do the same on their own. I can assure you our Complaint Team won't use that as evidence supporting your point of view.
Perhaps you would like to read the fair Gambling Codex, based on which the complaints are handled:
https://casino.guru/fair-gambling-codex-for-players
Obviously, you prefer to stick with your truth; that's perfectly ok. I would just hate to see you having another problem in the casino due to your opinion —perhaps. If this feels uncomfortable for you, I'm sorry you feel this way.
I intend to save you future issues. Kindly do not look for any other reason.
The IP and the relative playing in the same casino, that's something different. I agree that that IP match should be just one part of the whole set of proofs revealing players collisions or duplicate accounts. Every complaint is considered separately, and much more is needed to close the complaint as unjustified.
One way or another, I wish you luck with your reopen request.
As for the commissions—yes, we do have commissions from casinos with good reputations, and of course, despite how shocking it may sound, commissions have no impact on the complaint process.
To be honest, we use what you call a partnership as leverage for resolving players' issues with casinos.
Let me know if you find it interesting, and stay well.
há 11 meses
Good day Radka,
Please allow me to respond, focusing on a few important points:
You mentioned that an IP match alone is not enough to justify closing a complaint. However, in my case, the complaint was closed based solely on the IP address, without any other justification. So, according to what you yourself stated, I am right and my account should be reopened.
I have not received any official explanation from the casino. When I try to contact their live support, they mock me and respond with the following message: "inside personal decision without providing any reason of it". This is neither professional nor acceptable.
When the company changed hands, they reopened accounts of players who had previously been banned — without the consent of the players themselves. That is completely illegal.
I understand that it’s not wrong to receive commissions from casinos, but you cannot claim to be completely objective under such circumstances — and that’s understandable. However, you must also acknowledge the consequences of that lack of objectivity.
As for Rabidi, let’s be honest — it never had a good reputation. There are countless complaints about them, and unfortunately, you seem to be struggling to keep their ratings artificially high.
Just being honest here.
ResponderCitar1
há 11 meses
Hello,
I specifically mentioned the IP match, because according to the info, your complaint was not rejected solely based an IP match. This is not what my colleagues do.
"Thank you very much for the clarification ZetCasino Team.
Dear miltoskaz, the casino has provided us with comprehensive evidence of fraudulent activity that leads us to believe that the steps the casino has taken in this case are justified. Due to that reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future."
As I said, this is was more complex, I'm afraid.
Editado
há 11 meses
They didn't wait until they no longer had a license to behave like they didn't have one.
há 11 meses
Hello,
I would like to point out that I was never provided with detailed evidence regarding my case — the only thing I received were some IP addresses. I don’t believe that qualifies as "comprehensive evidence" as stated.
Additionally, you haven’t addressed the fact that I was blocked from the live chat and mocked by the support team. I’d really like to know how you interpret such behavior from a so-called "reliable" casino.
You also completely ignored a very serious issue: accounts were reopened without the players’ consent, even though they had been closed for personal or other reasons. This is clearly a violation of privacy and policy.
Lastly, I have to ask:
Is the casino’s high rating being maintained because its affiliate partnerships are more valuable than those of other casinos?
It’s hard to believe that you weren’t aware that a company like Rabidi was heading toward bankruptcy for the past 1.5 years — and yet, it continued to be promoted as a trustworthy operator.
I look forward to a clear and thorough response to all the above points.
ResponderCitar1
há 11 meses
Hey. Are you referring to some specific casino, perhaps? Any issues there?
Maybe we could help; let us know.
há 11 meses
Hello,
Some of you may find this recent article interesting about Rabidi, Araxio, Adonio and Novaforge which all appear to be linked to same people:
https://www.investigate-europe.eu/posts/shady-bets-blacklisted-gambling-sites-connected-to-soft2bet-award-winning-european-firm
ResponderCitar2
há 11 meses
Hello,
I would like to point out that I was never provided with detailed evidence regarding my case — the only thing I received were some IP addresses. I don’t believe that qualifies as "comprehensive evidence" as stated.
Additionally, you haven’t addressed the fact that I was blocked from the live chat and mocked by the support team. I’d really like to know how you interpret such behavior from a so-called "reliable" casino.
You also completely ignored a very serious issue: accounts were reopened without the players’ consent, even though they had been closed for personal or other reasons. This is clearly a violation of privacy and policy.
Lastly, I have to ask:
Is the casino’s high rating being maintained because its affiliate partnerships are more valuable than those of other casinos?
It’s hard to believe that you weren’t aware that a company like Rabidi was heading toward bankruptcy for the past 1.5 years — and yet, it continued to be promoted as a trustworthy operator.
I look forward to a clear and thorough response to all the above points.
há 11 meses
Good day to you.
I guess you should ask those questions of the person taking care of your reopened complaint in the first place.
However, I'll do my best to answer a few points anyway, despite it seeming you already made up your mind and are not actually interested in dialog. I'm not your enemy here.
1) When fraud is involved, we are not sharing details with the payer in question.
Head of Complaint Section:
"Unfortunately, not every player plays by the rules. Some players are knowingly engaging in activity that is not only prohibited by terms and conditions but potentially illegal, falling under the typical definitions of fraud.
These players know before submitting a complaint that they’ve breached the rules and are simply hoping that the operator will not have enough evidence to convince a third party that they have broken terms.
If we show the evidence from the casino to these players, then the next time they will be more sophisticated, and for the casino, it will be much harder to catch them.
Because of that, the casinos or we cannot share any of the evidence (same as the regulator) "
2) "Additionally, you haven’t addressed the fact that I was blocked from the live chat and mocked by the support team. I’d really like to know how you interpret such behavior from a so-called "reliable" casino."
This is something we cannot use as a reason for lowering the Safety Index especially based on rejected complaints. User experiences are a key factor yet kept separately at user rating. It has always been like that.
3) "You also completely ignored a very serious issue: accounts were reopened without the players’ consent, even though they had been closed for personal or other reasons. This is clearly a violation of privacy and policy." I'm not familiar with the whole complaints, but I guess it depends on the final outcome of the complaints and also on the way those accounts were closed.
4) "Is the casino’s high rating being maintained because its affiliate partnerships are more valuable than those of other casinos?" Of course not, the only thing we can realy on are palyers - not casinos.
5) "It’s hard to believe that you weren’t aware that a company like Rabidi was heading toward bankruptcy for the past 1.5 years — and yet, it continued to be promoted as a trustworthy operator." Basically, since the players complaints have been resolved, we have no proof the casinos in the group have ever intended not to pay out. Which is the main purpose of the Safety index.
I really think you should get into a discussion with the mediator. I have no way of helping you out here on the forum, I'm afraid.
I'd love to do so; let me know if you have some ideas.
Editado
há 11 meses
Dear Radka,
Thank you for your response, although I must say that none of your answers were actually clear or satisfactory.
I understand that affiliate partnerships bring in a significant amount of revenue, and it's becoming quite obvious that they hold more weight than the voice of an individual player expressing concerns here. That, in itself, is disappointing.
If fraud is such a critical issue, then the terms and conditions should be written in clear, detailed language—especially regarding what exactly constitutes a violation. Right now, they are overly vague, which leaves players in the dark and at the mercy of arbitrary decisions. Transparency is essential if you expect people to trust your ratings or the casinos you recommend.
When an account is suspended or closed for a supposed violation, the player deserves a proper explanation of what exactly happened—not some authoritarian message stating, "Your account is closed because we decided so." This is not how a professional or ethical platform should operate.
Additionally, if there are different rules for players and for streamers (which is very apparent), that should be clearly stated in the terms. Players deserve to know they are not being held to the same standards as those promoting the casino publicly.
When there are this many complaints from players about the same operator, you should be investigating deeper, like other trusted platforms such as AskGamblers do. Ignoring patterns of mistreatment simply because complaints are "rejected" is irresponsible.
In my particular case, deposits were accepted without issue for a while. The moment it became clear that I wasn’t going to gamble the funds, but instead planned to withdraw them, my account was suddenly frozen and closed. That alone raises a lot of red flags.
Also, you say you’d love to help me—yet all you’ve done so far is point me toward someone else or repeat company policy. Wanting to help and actually helping are two very different things. At this point, it feels more like you want to appear helpful than to truly support a player who has clearly been mistreated.
If you really wanted to help players, the CasinoGuru mediator should act more like an informal representative or advocate for the player—saying, "You need to prove the following in order to have your account reopened," and assisting in guiding that process. That’s what real support would look like—not just redirecting and siding with the casino by default.
ResponderCitar2
há 11 meses
Dear user,
Although you attempt to apply logical reasoning to the day-to-day operations of the casino, this is not how it operates. It would be wonderful to live in such a perfect world. I hope you now see why I set out to clarify for you the distinction between the way things are and how they ought to be.
However, I tried to explain to you once more that the worst mistake is to assume rather than know. Because you are a regular player and not a streamer, you are required to follow the written rules without exception. With that strategy, you ought to be safe.
Just a quick reminder that it is standard business procedure for withdrawal requests, not deposits, to initiate checks and investigations. Casinos sometimes want to allow players to play in order to collect evidence for the final showdown. It always depends on the circumstances at hand, though.
Regretfully, players in your situation frequently feel that all clear explanations are inappropriate, and it makes sense.
I will not disagree with you. I honor that and hope the best for you. I want to help you steer clear of the same dangerous presumptions when playing in casinos, regardless of what you may come to believe.
We are here to help if you ever need it.
há 11 meses
Dear Radka,
Thank you for your response. I fully understand that a casino operates based on its own terms and procedures. However, I feel the need to defend my position, as certain points deserve further clarification.
First of all, I have never denied the existence of rules. On the contrary, I always strive to follow them to the letter. The fact that I am a regular player and not a streamer does not mean I should be treated with less flexibility or trust. Applying rules selectively or retroactively raises valid concerns and reinforces the feeling of unfair treatment.
However, for rules to be fair and effective, they must be clearly stated, detailed, and written with precision. A player should not be penalized or scrutinized for alleged violations that are vaguely defined or not explicitly listed. Transparency is a core component of trust and mutual respect between the player and the platform.
I also understand that checks are standard practice during withdrawals. Nevertheless, when such checks are triggered only after a significant win or an attempt to withdraw — while there were no issues during deposits or gameplay — it creates the impression of a "trap," which does not reflect well on the casino or its practices.
I am not making assumptions, nor am I trying to dictate how a casino should operate. I am simply describing my experience and highlighting the aspects I find problematic — respectfully but clearly.
My goal is not confrontation, but fair and equal treatment. That is why I am asking that my case be reviewed objectively, without biases based on "norms" that too often work against the player’s interest.
Finally, I would like to raise an additional issue:
Regarding the bankruptcy of Rabidi, it is extremely difficult to believe that this was not known to you in advance. If such a serious problem existed, it should have been communicated transparently and promptly to the players. Such omissions severely damage the platform’s credibility.
Thank you in advance, and I remain available for any further clarification.
ResponderCitar1
há 11 meses
Good day to you!
However, I still agree with almost everything you wrote; I think it would be good to repeat a few things:
First of all, you won't be able to ask for your complaint to be reopened here on the forum. Did you do as I instructed you, please? I see no open complaint of yours so I would like to explain a possible misunderstanding in advance.
You need to do that on your own, in your complaint thread. 🙏 Focus on explaining what new evidence you have gathered. That's basically the purpose of the reopening feature, especially with such old cases. Otherwise, I fear the case won't be reopened so easily.
Secondly, the complaint process is really not designed to resolve poor user experiences or lack of decent treatment players received from anyone or principles. It is focused on investigation matters based Fair Gambling Codex. 👈
If you browse it, you will come across the situations described from the "norms," or better said, the industry standard position.
This is again my honest attempt to prevent missunderstandings. Kindly do not consider that as anything else, please.
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