Awintura Casino - discussão geral

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BEWARE OF AWINTURA! THEY DO NOT ALLOW YOU TO WITHDRAW MONEY YOU HAVE EARNED.

I deposited $200,000 CLP with Awintura and managed to earn over $3,350,000 CLP. But when I tried to withdraw my money, they started putting up arbitrary obstacles and repeatedly changing the verification conditions:

They asked me for a bank statement with my name, account and email address → I handed it over.

They then demanded that the email be exactly the same as my Awintura account → I updated everything with the bank and resent it.

They then asked for proof of the original $200,000 deposit → I handed that over as well.

Now they still haven't released the withdrawal or validated my profile, with no clear justification and changing the requirements every time.

It was never reported that a specific deposit or exact email address was required. They're looking for any excuse not to pay out the winnings, which is an abusive and possibly fraudulent practice.

⚠️ I don't recommend this platform. They're not regulated in Chile, they don't have legal representation, and their withdrawal system seems designed to block payments when you're really winning.

If you're thinking about playing at Awintura, think again. Winning isn't enough: they won't let you withdraw.

#Awintura #Scam #OnlineCasinos #NoPay #Report #Gambling

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¡CUIDADO CON AWINTURA! NO PERMITEN RETIRAR DINERO GANADO

Deposité $200.000 CLP en Awintura y logré ganar más de $3.350.000 CLP. Pero cuando intenté retirar mi dinero, comenzaron a poner trabas arbitrarias y a cambiar las condiciones de verificación una y otra vez:

Me pidieron una cartola bancaria con nombre, cuenta y correo → la entregué.

Luego exigieron que el correo fuera exactamente el mismo que el de mi cuenta Awintura → actualicé todo con el banco y la reenvié.

Después pidieron un comprobante del depósito original de $200.000 → lo entregué también.

Ahora siguen sin liberar el retiro ni validar mi perfil, sin justificación clara y cambiando los requisitos cada vez.

Nunca se informó que se requería mostrar ese depósito específico ni un correo exacto. Están buscando cualquier excusa para no pagar las ganancias, lo cual es una práctica abusiva y posiblemente fraudulenta.

⚠️ No recomiendo esta plataforma. No están regulados en Chile, no tienen representación legal, y su sistema de retiro parece diseñado para bloquear pagos cuando ganas en serio.

Si estás pensando en jugar en Awintura, piénsalo dos veces. No basta con ganar: no te dejan retirar.

#Awintura #Estafa #CasinosOnline #NoPagan #Denuncia #Apuestas

Hi,

I appreciate your caution, but I'm curious about the duration of this KYC process. I believe that knowing the duration of the KYC process will change my perception of this situation. (Now it looks like an Instagram post, if you don't mind me saying that.) You see, there may be tons of things associated with your KYC; hence, knowing a few more details never hurts. I, for example, did not fully understand this part:

"It was never reported that a specific deposit or exact email address was required. They're looking for any excuse not to pay out the winnings, which is an abusive and possibly fraudulent practice."

In my opinion, when communicating with a casino about withdrawals or KYC, you should only use your registered email address known to the casino—thus, the registered one. It is also very common to declare the deposit history on the bank statement.

So, please share how long you've been struggling and when the casino last provided you with an update.

If the casino has been unable to verify you for quite some time, we will gladly look into it.

How does that sound to you?

Exactly, but the requirement to validate the account was only a bank statement with my name and account number, but they added as an unestablished requirement that my email address be reflected on the statement and that it match the account. Once I met the third requirement, they asked for a fourth, which also required the transaction details to be displayed on the statement that were equal to the deposit, which had already been verified and previously accepted along with my ID, selfie, and proof of deposit.

Exacto, pero el requisito para validar la cuenta era solo una cartola del banco con mi nombre y numero de cuenta, pero, agregaron como requisito no establecido que se refleje en la cartola mi correo electronico que sea coincidente con la cuenta, una vez que cumplo el tercer requisito, pidieron un cuarto que ademas debia visualizarse el detalle de movimiento en la cartola que sea igual al deposito, el cual ya habia sido comprobado y aceptaro previamente junto a mi cedula, selfie y comprobante de deposito.

Hello, thank you for the update.

To me it seems like the usual list of required documents, however with one exception, yet it may represent some sort of country-specific options. I mean, I won't be able to provide a bank statement with my email address visible on that statement.

In any case, it appears that you successfully handled that situation. This, in my view, indicates your eagerness to collaborate effectively. I understand it could feel better if you were given a complete list of requirements right from the start, but sometimes casinos just follow certain steps... I wish I could explain why the casino needed to repeat some steps, but I can't.

For now I guess we should focus on what keeps preventing you from the withdrawal. In the complaint I found this: "Ultimately, they reject all the documents the bank gives me."

Do you know what appears to be wrong? Did they explain why this happens?

Hi, did you find a solution to this? I'm in a similar situation.

Hola consulta tuviste una solución a esto, estoy en una situación similar.

Hello, I'm sorry for stepping in, but it sounds like you could use some help. I checked the other player's complaint, but it does not contain details because it was closed.

If you are in a similar situation, shall we start with why the casino is not willing to accept the documents?

What documents did you please provide, and what did the casino tell you? Maybe we can figure out something useful.

My withdrawal is delayed; they still haven't transferred the money I won without a bonus. They're not meeting the stated timeframe, and it seems this isn't a "reliable" casino. They claim to be overworked and respond through a chatbot pretending to be a real person. I really need help and for this casino to respond as soon as possible.

Mi retiro tiene atrasos aun no me transfieren mi dinero que gane sin bono, no cumplen con el tiempo indicado, por lo visto no es un casino "confiable" dicen que tienen mucha carga laboral, responden a través de chatbot haciendose pasar por una persona real. De verdad necesito ayuda y que este casino me responda lo antes posible.

May I know for how long your withdrawal has been delayed? Account verification was ok? You know, it is Christmas time; casinos are usually delayed because people are not working full days or are short on people. It could be the case; however, I understand it is stressful.

Well, I'll be around for more.

They're five days late, and their "help" chat is terrible because they don't offer a concrete solution to my problem. They have bad reviews and references on social media; Awintura Casino should be considered a fraudulent casino. They lie, saying the money has already been transferred, and they're not transparent.

Llevan 5 dias de retraso, el chat de "ayuda" es malo ya que no dan una solución concreta a mi problema. Tienen malas opiniones y referencias en redes sociales deberían considerar al casino Awintura como casino fraudulento. Mienten diciendo que se me transfirió ya el dinero y no son transparentes.

Hello, so you have been waiting for almost a week, I reckon.

I understand you seek a solution, but can you share exactly what the chat told you?

I'm asking because, regardless of what you just wrote, if the entire company is experiencing delays, they will struggle to provide the immediate solution you are seeking. This is just my experience.

Yet you mention the lie about sending the money and that is serious. How about you ask for the transaction number?

If the money was sent, they could have the number for you. Could they?

Hi, they cancelled my withdrawal without giving me a reason, and their chatbots didn't respond. Now I've submitted a new withdrawal request, and this is really frustrating.

Hola cancelaron mi retiro no me dieron las razones y sus chats bots no me respondieron. Ahora hice una nueva solicitud de retiro de verdad esto me frustra demasiado.

This is what the Awintura chatbots say.

Esto es lo que responde los chats bots de Awintura

I see. It must be frustrating. In my books, bots will never fully explain why it has happened.

I was hoping to see the casino support's response regarding the money being sent, similar to what you wrote to me earlier, though.

In any case, if the same request won't work, I would try to find alternative payment options. Are there any available to you, perhaps?

Hello, I still haven't received a response. I'm in the verification process and the payment receipt has been rejected. It's very frustrating. I would like you to contact the casino to get a prompt solution, as they no longer respond to the help chat.

Hola aun no recibo un respuesta estoy en proceso de verificación y el comprobante de pago ha sido rechazado es muy frustrante me gustaría que se pudieran en poner contacto con el casino para recibir una pronta solución, ya no responden en el chat de ayuda.

We are unable to get in touch with the casino this way, you know. Only whenever a complaint is submitted can we intervene in such cases.

How long exactly have you been waiting for your withdrawal, please?

I've been in the verification process for over a week, but they keep rejecting my payment receipt. I want to file a complaint so I can get a response and have my withdrawal sent to my account.

Llevo mas de una semana estoy en proceso de verificación pero me rechazan el comprobante de pago, quiero presentar mi queja para tener una respuesta y que sea enviado mi retiro a mi cuenta.

Hello.

It sounds like a beneficial step to take. Kindly fill out the request and provide all details you have available. https://casino.guru/complaints/create 👈

If anything feels unclear or complicated, don't worry and head to the forum, please. Someone will be around for you.

Hello, I want to report Awintura Casino. I haven't received my withdrawal for 20 days. I've spent a lot of time talking to the operators, but they seem like robots repeating the same thing. I want to expose that this is a scam and that this casino shouldn't exist anymore. Today I also asked about my withdrawal, and they told me that withdrawals are paused 😡 I find this appalling. I urge you not to play because they are playing with people's hopes. AWINTURA CASINO, YOU ARE FAKE AND A SCAMMER

Hola quiero. Denunciar al casino awintura qué llevo 20 días en los cuales no he recibido mi retiro... He gastado mucho tiempo en hablar con los aperadores pero parecen robots repitiendo lo mismo, quiero expones qué es una estafa y ese casino ya no debería existir. Hoy pregunte también por mi retiro y me indican que los retiros están pausado 😡 lo encuentro nefasto... Los. Invito a no jugar porque juegan la ilusión de la gente .. CASINO AWINTURA ERES FALSO Y ESTAFADOR

Have they explained why the withdrawals are paused, though?

Is this your first withdrawal?

Please submit a complaint here if you're interested, and our team will intervene in your case and try to find out more from the casino.