há 7 meses
I have openende a complain and i have a answer but i can open it for yesrerday en today see screenshot
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há 7 meses
Hey there,
I'm not aware of such a temporary error, but I'm here to help you out, though it seems okay on my end.
Could you please tap or click this link 👈 to try accessing your complaint again?
Just to find out where to start looking for a solution.
Thank you in advance 🙏
há 7 meses
Não estou dizendo que você fez algo errado também. Mas num comentário ao B7casino acho que disse que não recebi nenhum dinheiro, mas isso não é verdade. Devido a um erro do meu banco, o B7casino não recebeu nenhum dinheiro meu, eles retiraram com minha permissão para sacar da minha conta. ...o problema continua a ser que a minha conta está bloqueada e não recebo o meu pagamento de 3.000 euros e que ainda há 1.400 euros na minha conta. Os e-mails não são respondidos e, quanto ao resto, leia acima. Abri uma reclamação com você e não sei mais o que fazer...desculpe
Traduzido automaticamente:
há 7 meses
That's ok, no pressure. We're going to take it step by step.
I'll try to explain a bit further, starting with your complaint:
Based on the screenshot showing a temporary error and also your words, "I have openende a complain and i have a answer but i can open it for yesrerday en today see screenshot" I followed the steps to access your complaint, and all seems to be working.
Thus, to help you out, can you confirm this green link 👈 does not work for you?
If not, I'm here to help
If yes, fine - problem solved on its own, I guess.
Now, regarding your casino problem, which is unrelated to the complaint error:
I must admit, I'm confused now.
The last update you made in the complaint says, "I made a deposit that did not end up in their bank. Above you describe it differently. The money has now been removed from my account so I no longer have a debt with b7casino"
What you're saying now, however, sounds quite different to me.
So, once you can access your complaint, which I'm here to assist with, please update it correctly so the current events are described as well.
Kristina (your complaint specialist) needs to understand what is happening right now, so let's do that together if you need me. 🙏
há 7 meses
Relatei isso imediatamente quando abri a reclamação, mas você a traduziu incorretamente, mas fui imediatamente aberto e honesto. O fato é que agora não tenho dívidas com eles. E ainda assim tudo está bloqueado. E então não recebo meu dinheiro. Eu sou verificado e tudo por eles. Sempre recebi pagamentos anteriores de maneira organizada. Naquela altura eram apenas 50 euros ou 100 euros por vez, agora são 3000 euros e depois os 1400 que estão na minha conta.
Traduzido automaticamente:
há 7 meses
Okay, I assume that you can access your complaint without any problems. Glad to hear that.
I'm sorry to keep repeating myself, but you really have to update the complaint. Kristina needs to know your account is blocked while there is money left in it. Do you understand me, please?
From your last response, it may seem like the issue has been resolved.
This is just a forum, despite our conversation here, your complaint is held elsewhere.
Additionally, kindly mind those questions you were asked. Answers are important for the complaint to proceed further.
Do you understand me, please?
Editado pelo autor há 7 meses
há 5 meses
I am deeply disappointed with my experience at b7 Casino. After winning a significant amount of $6000, I have yet to receive any payout, despite multiple attempts to contact customer service.
After a week of waiting and repeated assurances from the casino that the issue is being "treated with high priority," I am left with no response and without my money. The lack of communication and transparency on their part is shocking.
I am deeply disappointed and frustrated by this experience.
há 5 meses
May I ask if your account at this casino is fully verified and if you've had any successful withdrawals before?
We usually give casinos 14 full days to proceed with the payment, especially when it comes to the first withdrawal.
Have you got any news regarding this, please?
há 5 meses
Hi Romi,
Yes my account is fully verified, I have 3 successful withdrawals already.
But my case is not about withdrawals, my case is about not receiving winning money on May 1, 2024. While playing the game XXXTreme Lightning Roulette on May 1, 2024, I won 6,000 euros. The amount appeared in my account and within 1 minute it literally disappeared. In my game history (screenshot) you can see that I won at 21:18:08, 6000 euros.
I immediately contacted support and they told me to do the following:
- Wait 1 hour
- log off and then log in in chrome mode.
Despite these actions, the money never came into my account again. Since then I have tried to contact support every day and through the chat I am told every day:
- your case has been forwarded to managers
- your case has been given high priority to the concern team
- Your case is being treated with great urgency
But now it is 12 days later and I still have no money in my account.
It is clearly a technical error, but thanks to this error the money has disappeared from your account.
I just want my money back. I have already sent everything requested, Game history, screenshot, game ID.
It's obvious that I just got the money and it's gone, but I want my money back because I paid to play, I gambled and I won.
here I send the screenshot so you can see for yourself.
há 5 meses
In this case, I would suggest you file a complaint here so our team can help you out with this issue. Please follow this link to do so. Surely keep us updated about any news regarding this.
há 5 meses
Isto cumpri os requisitos do bónus que me deram, fiz um depósito de uma determinada quantia que o suporte técnico me disse para fazer para poder usufruir dos benefícios dos lucros. Ao fazer isso, não me permite realizar meus saques, apenas me permite sacar US$ 10 para minha conta posteriormente. A partir disso me pede para realizar determinadas tarefas, as tarefas que me são solicitadas são cumpridas, fale com o suporte técnico e me diga que ao desbloquear essas tarefas agora poderei sacar definitivamente meus ganhos quando quiser sacar, ele me pede vincular meu cartão ou minha conta novamente ao banco para poder sacar, para o qual já havia vinculado o cartão e foi feito um saque no valor de $ 10, como sou solicitado novamente a vincular algo novamente se o mesmo cassino confirmou o retirada de $ 10 para mim? na verdade, tenho capturas de tela do suporte que me disseram que o que aconteceu foram meus lucros após o primeiro depósito, depois que me disseram que, ao completar as tarefas, eu poderia finalmente sacar todos os meus lucros e novamente eles me enganaram novamente, pedindo-me para depositar outro certo quantia
Editado pelo autor há 5 meses
Traduzido automaticamente:
há 5 meses
So your account is fully verified, and you have made the verification deposit as well. Is that right? Therefore, I do not understand the reason for making another deposit, to tell you the truth.🤷♀️
If the issue is still persisting, I would recommend you not make any more deposits and file a complaint here with our team. I am sure they will do everything possible to solve it. If you are interested, here's the link where you can submit your complaint, please.
Let us know about any updates regarding your withdrawal at this casino, and do not hesitate to contact us with any questions.
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