há um mês
Se desejar discutir algo relacionado com BassBet Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
BassBet Casino - discussão geral
há um mês
Scam
há um mês
O site está em baixo e os meus fundos estão com eles
1
há um mês
Despite submitting all the required documentation, including my Revolut account statement and card screenshots, the withdrawal has been continuously delayed with no valid explanation.
The documents I’ve provided are correct and comply with their guidelines, yet BassBet has repeatedly rejected them. Their customer support has been sending automated, AI-generated responses, claiming my documents are being reviewed but without providing any concrete updates.
I’m frustrated because I’ve been promised multiple times that the issue will be resolved, but I’ve received no clear answers or actions. Instead, I’m simply told that the withdrawal is in queue, and they keep using verification as an excuse for the delays, especially with the weekend approaching. It feels like the delays are intentional, as they avoid processing withdrawals before the weekend.
BassBet operates under the Anjouan Gaming License Authority, and I’m beginning to question whether they’re following proper regulatory standards in processing withdrawals. It’s been extremely frustrating, and I wanted to share my experience to see if others have faced similar issues or have advice on how to proceed.
Has anyone else dealt with similar delays or the use of AI responses from BassBet? Any insights would be appreciated!
Apagado
Postado por Robinpett foi apagado
há um mês
Despite submitting all the required documentation, including my Revolut account statement and card screenshots, the withdrawal has been continuously delayed with no valid explanation.
The documents I’ve provided are correct and comply with their guidelines, yet BassBet has repeatedly rejected them. Their customer support has been sending automated, AI-generated responses, claiming my documents are being reviewed but without providing any concrete updates.
I’m frustrated because I’ve been promised multiple times that the issue will be resolved, but I’ve received no clear answers or actions. Instead, I’m simply told that the withdrawal is in queue, and they keep using verification as an excuse for the delays, especially with the weekend approaching. It feels like the delays are intentional, as they avoid processing withdrawals before the weekend.
BassBet operates under the Anjouan Gaming License Authority, and I’m beginning to question whether they’re following proper regulatory standards in processing withdrawals. It’s been extremely frustrating, and I wanted to share my experience to see if others have faced similar issues or have advice on how to proceed.
Has anyone else dealt with similar delays or the use of AI responses from BassBet? Any insights would be appreciated!
há um mês
It is completely understandable that you feel frustrated if no one gives you any clear answer.
Have you checked all your documents if they're in the right format, though? Usually it is the PDF format casinos require.
Our complaint team has informed you that they will be able to intervene in your case only after the 14-day time period passes, so hopefully the casino will be able to fix everything before then. We'll keep an eye on your complaint, for sure.
Also keep us informed whenever there's any updates, please.
2
há um mês
I have submitted the correct documentation multiple times, using standard PDF files directly from my Revolut account. The documents are not the issue, as I have followed their guidelines meticulously.
Initially, I submitted the last 6 months of transactions, but BassBet asked for the last 2 months instead. I provided those as well, and both sets of documents were rejected. This is despite the fact that I know these documents are correct, as I’ve successfully used the same verification process with other operators.
It has now been 10 days since I requested the withdrawal, and I’ve tried verifying my account three times. However, I’ve received no feedback in the last 3 days. The lack of communication and continuous delays are becoming increasingly frustrating, and I’m still left in the dark regarding the status of my withdrawal.
Editado pelo autor há um mês
há um mês
Supostamente o site não é autorizado no meu país. O que acho estranho uma vez que por quase um mês joguei e fiz depósitos e levantamentos normalmente. Não sei ao certo quanto valor tenho por receber uma vez que nem acesso tenho à conta
há um mês
Hello,
Do you think it is possible that the casino decided to stop providing its services to players from your country? I mean, it may be close. How about you check your mailbox, spam folder, or any other folder to find out whether you have received something now worth notice in the past? Meanwhile, I'll try to access the site with the VPN set to Portugal, at least.
Update:
I'm able to register:
Based on this, I definitely recommend browsing the email for clues. Let me know if you manage to find something useful. 🙏
Editado pelo autor há um mês
2
há um mês
Não ouvi nada sobre este cassino. Por favor, me informe algo adequado em termos de retorno de novos cassinos.
Traduzido automaticamente:
há um mês
Hello,
I suggest you start reading this thread. The same goes for the other casino you have just asked about.
2
há um mês
Este cassino não deixa você fazer identificação desde o começo e diz que a conta não precisa de identificação e quando você tem que fazer um saque ele pede identificação mesmo que nos termos e regulamentos diga que você tem que fazer identificação, não é bem assim. Tenha cuidado!!!! Isso é injusto e você vai se atrasar para fazer um saque
Traduzido automaticamente:
2
há um mês
Este cassino não deixa você fazer identificação desde o começo e diz que a conta não precisa de identificação e quando você tem que fazer um saque ele pede identificação mesmo que nos termos e regulamentos diga que você tem que fazer identificação, não é bem assim. Tenha cuidado!!!! Isso é injusto e você vai se atrasar para fazer um saque
Traduzido automaticamente:
há um mês
I have that problem.. 11 days now
há um mês
I have submitted the correct documentation multiple times, using standard PDF files directly from my Revolut account. The documents are not the issue, as I have followed their guidelines meticulously.
Initially, I submitted the last 6 months of transactions, but BassBet asked for the last 2 months instead. I provided those as well, and both sets of documents were rejected. This is despite the fact that I know these documents are correct, as I’ve successfully used the same verification process with other operators.
It has now been 10 days since I requested the withdrawal, and I’ve tried verifying my account three times. However, I’ve received no feedback in the last 3 days. The lack of communication and continuous delays are becoming increasingly frustrating, and I’m still left in the dark regarding the status of my withdrawal.
há um mês
I am glad that most of the documents are okay; it is the first step to success.
What reason they gave you though for this rejection, I wonder? Especially if you use the same documents elsewhere.
It is completely understandable to feel frustrated whenever there is no communication from the casino side. We experience this many times as well, unfortunately.
Now we will hopefully be able to contact them regarding your complaint. Please try to stay with us.
há um mês
Este cassino não deixa você fazer identificação desde o começo e diz que a conta não precisa de identificação e quando você tem que fazer um saque ele pede identificação mesmo que nos termos e regulamentos diga que você tem que fazer identificação, não é bem assim. Tenha cuidado!!!! Isso é injusto e você vai se atrasar para fazer um saque
Traduzido automaticamente:
há um mês
Have you experienced this yourself as well? It is really unfortunate.
How long did it take to withdraw at the end, if I may ask?
há um mês
I did Get The rest today.
há um mês
Quem fez um saque do Bassbet e em quanto tempo? Minha conta diz que não preciso verificar minha identidade, mas quando falamos no chat ao vivo, eles me disseram que agora não é necessário, mas pode ser necessário no futuro, então, logicamente, é política do cassino solicitar identificação quando queremos fazer um saque e isso é muito injusto porque eu pessoalmente estou disposto a verificar minha identidade desde o início, mas não tenho a opção de me contar sua experiência e quanto tempo levou para fazer o saque
Traduzido automaticamente:
há um mês
Hello, I hope you don't mind me moving your post to this thread. In my opinion, you will find the feedback here.
As far as I can say, the majority of players would prefer to be verified before the first deposit is made. Not every casino is ready to reflect on these preferences. On the other hand, it has quite a logical explanation too. Well, I'd say we have to set our priorities and then consider options.
