há 9 meses
Se não me engano, enviei uma captura de tela dos bônus por email
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BetMartini Casino - discussão geral (página 2)
há 9 meses
Well, it's a shame if I'm honest that you can't access this information because you've been blocked. But on the other hand, it's nice if you managed to send a screenshot to Petronella via email. Of course, anything you have on this case I think will be useful, although I don't know if you have any other evidence. Anyway, for now we have to wait and see where the situation goes from here.
há 9 meses
Bom dia Petronella, há poucos dias enviei tudo que tinha entre emails e telas
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há 9 meses
That's exactly what needed to be done. Now it's our team's turn to look at everything. We'll see where our they end up.
há 4 meses
Even i deposited 5,000 inr and trying to withdraw 38,000 inr. It's pending since 48 hours. They didn't even ask any documents and live chat not working .
há 4 meses
Is this your first withdrawal at this casino, or did you have any before, perhaps? What payment method did you used here? Just try to be little more patient, and maybe send an email to their support, if you see, that nothing is happening. Are you able to log in to your account?
há 4 meses
Yes first deposit and withdraw. But I played in a similar casino( same owner company but they paid me but closed my account there 😂)
Here it's an even worst site they're not even replying
há 4 meses
It's frustrating and not very pleasant when the casino doesn't answer you. However, if you have received some money from sister casinos, I hope that will be the case here as well.
What payment method did you use ?
há 4 meses
I deposited via upi( Indian) and as upi withdraw is not there. I'm using bitcoin(crypto) to withdraw. It's been 3 days and they're replying once per 24 hours that they'll let me know once it's successful. But see I saw many bad reviews for this site . Only when casinoguru or askgamblers ask them for update they fasten up the process.
há 4 meses
We usually give casinos 14 full days to proceed the payment, before we intervene, as Nick has explained to you in your complaint as well. So unfortunately there is nothing much we can do right now to help you out. Have you tried to ask the customer support what is this delay about, perhaps? Please let us know whenever there is any update, we'll wait for your reply.
há 4 meses
Hey please,they are not even replying via mail since 4 days . Please directly ask the casino please .
há 4 meses
I definitely understand that it's not nice if the casino doesn't respond, but as mentioned before, we have a time frame that we give the casinos to do everything they need to do in order to make a withdrawal. So when it passes then our team will intervene, but until then you will have to be patient too.
I also saw that the casino told you that they will give you an update on your withdrawal, so obviously you will have to keep a cool head and hopefully it will be as soon as possible.
If you have an update, let me know. 👍☘️
1
há 3 meses
SCAM. They don't pay out funds
1
há 3 meses
Hello, could you say more about your situation ? How long have you been waiting and why the casino doesn't want to pay your money ? Do they have a reason ? Do you already have a verified account with the casino ?
Tell me a little more please.
1
há 3 meses
Tive o mesmo problema com um ganho de 4500 euros depois de muitos emails e depois de um tempo só me pagaram 500 e descobri que era um bónus e não consegui levantar um valor superior a 500 euros
Pedi os termos e condições do bônus e eles nunca me enviaram, mas não havia termos e condições no site deles
Na minha opinião deveríamos todos nos reunir e espalhar uma boa denúncia e garantir que bloqueiem o site deles
Nunca mais com plataformas como esta
Ficar longe
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há 3 meses
Hello, and thank you for this warning!
It seems like there is another point players should be aware of. Have you seen its safety index before you decided to play there?
Well, check it out here 👈, if you're interested.
Regarding the bonus, is it possible to see your bonus history or an active bonus somewhere in the casino account? In my opinion, it would be pretty handy, especially in this casino.
há 3 meses
Vamos esquecer que é melhor
Conselhos para todos os jogadores como eu
Deixe esses sites em paz, não desperdice seu dinheiro
Contanto que despejemos tudo ok
No momento que você ganha os problemas começam, mas eu não respondo e-mails, mas os operadores de chat respondem todos da mesma forma, não encontrei mil desculpas para não pagar, se você começar a ficar com raiva eles vão fechar sua conta.
Absurdo, não vamos desperdiçar dinheiro
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há 3 meses
I'm definitely sorry to hear about the casino experience you had.
But does this apply to your complaint that you had six months ago ? If so, I saw that you won from a bonus that was free, and I don't think 500 is a small amount at all. You didn't have any Terms and Conditions to tell you in advance how the bonus works ?
há 3 meses
Não, foi por isso que fiquei chateado
Até porque neste site paguei mais de 5000 euros em menos de 10 dias
Quando este bónus chegou tive que atingir, se não me engano, x 40 o que fiz e automaticamente todo o dinheiro que tinha foi retirado restando 300 euros continuei jogando até chegar a 4500 euros
Também joguei noutros casinos e ao fazer levantamentos dizia que não podia levantar mais de 500 euros
De qualquer forma, o importante agora é que outros jogadores não caiam nessa como eu e desperdicem dinheiro assim em cassinos não confiáveis.
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há 3 meses
Hm, I think a casino should always have such things mentioned somewhere. Max cashout on bonuses for sure and also whether the cap is done right after wagering the bonus or upon withdrawal. If it's not in the case of a single bonus that is sent to you via email, it should at least be in the Terms and Conditions.
However, if you can't find such things anywhere, in that case I would always contact support or live chat to find out this information.
If they couldn't tell me, then I wouldn't play in a casino with a bonus. 🙁
