CasaFórumCasinosBetSofa Casino - discussão geral

BetSofa Casino - discussão geral (página 5)

há 2 anos por kszysio
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12.986 visualizações 92 respostas |
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1...4 5
há 4 dias

Mas pelo que vejo esse processo de KYC é um ponto a ser melhorado no Betsofa...

JohnJohnnis
há 4 dias

Yes, that's quite logical. But you will pay more for a fast passport processing as you say, and for one verification it would probably not be optimal. So try to communicate with them further and see what they tell you. If nothing can be resolved, we will try to help.

Fingers crossed.🤞

Jaro
há 4 dias

O Suporte hoje me passou uma posição diferente. Disse que passaria para o Departamento responsável e me posicionaria via E-mail. Vou aguardar e torcer para que dê certo. 🤞🤞

JohnJohnnis
há 3 dias

That's a slightly more positive answer, so let's wait and see what they come up with. Hopefully they'll be able to find an alternative and you'll be able to verify. 

Good luck. ☘️😊

há 2 dias

Hello , i add complaint in casino guru but complaint is examing now, i wait 12 days for verification, first of all i wait 5 days for verify all documents in site all document will accepted every 24 hours not faster 🙂, after this support send me mail to send another photo with numbers, i will do IT after this send me another mail to record video, and after this today i wait 6 days. Its one big joke.

LD1985
há 21 horas

Hello, you are getting close to the time frame we give casinos to complete the verification. It's quite a long time and if they keep asking something different I personally would be in favor of asking it all at once so I can send everything. But maybe the casino doesn't think something is right and they need to verify it 100% and want to be sure. So it's good that you cooperate and I believe that if you do the verification successfully, you won't have problems anymore.

If you do, our team will be here to help you. If you find out anything new, I'll be here. 

Fingers crossed.🤞🤞

Jaro
há 21 horas

Wrong ??

Im 39 years old, i send everything , what can be wrong ?? Only casino , i Play without bonus only slots. I deposit 496 and want withdraw 1000.

LD1985
há 19 horas

But sometimes the casino may not like something about the documents, selfie or what you send and that's why they ask for more. I don't know what it could be but it's a process that casinos are extra careful with and you're certainly not the first or last person to go through something like this. However, as long as everything is going well on your side then there is nothing to worry about and it will turn out fine I hope.

Jaro
há 19 horas

Jaro i have over 100 casino and bookmakers account , i have all of wallet like binance , coinbase etc, always my document will accept without problem , this is first time where my verification is so long 🙂

LD1985
há 17 horas

I understand that, sometimes casinos may extend the verification a bit for some reason but as I said, they probably just want to be sure of something. If it takes more than 14 days, you can file a complaint with us and our team will try to assist you. What do you think, can you manage? 🙂

Jaro
há 17 horas

I have complaint in casino guru case is examing , by Victoria but still no news

LD1985
há 17 horas

Eu sei como é isso, tbm estou com dificuldade nesse KYC. Tbm tenho várias contas em outros Cassinos. Ja passei por uns que foram bem invasivos e burocraticos pedindo ate extrato das minhas contas do ultimos 3 meses, envei tudo mesmo sem concordar e apos um periodo de 12 dias deu tudo certo (Esse KYC invasivo que descrevi não era da Betsofa). Acredito que esse KYC da Betsofa precisa de um aprimoramento, para ter maior agilidade e aumentar aa opções de documentos aceitos de modo automático pra reduzir as análises manuais que são as que mais demoram.

há 17 horas

I have complaint in casino guru case is examing , by Victoria but still no news

há 17 horas

Oh I'm sorry, so while it's being resolved, I believe we'll have news soon.

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