CasaCasinos OnlineAvaliação BetSofa Casino
Avaliação BetSofa Casino
Não aceita jogadores Ohio
Bónus sem Depósito:
Indisponível
Bónus com Depósito:
Indisponível
Encontre no Google
Métodos de pagamento
Mostrar todos (34)
  • Neteller
  • Skrill
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • Maestro
  • PaySafe
  • Neosurf
Limites de levantamento
 por mês
10.000 €
 por semana
5.000 €
 por dia
1.000 €
XXL Services N.V.
2020
< 1.000.000 $
  • Curaçao (Curaçao Gaming Control Board)
Vista GeralBónusAvaliações dos utilizadores81Índice de SegurançaDiscussão77Métodos de pagamento34
Casinos disponíveis para si
Drake Casino Logo
1.Drake Casino
Escolha do Guru
Spinfinity Casino Logo
2.Spinfinity Casino
Apoio ao cliente excelente
El Royale Casino Logo
3.El Royale Casino
Chat ao vivo 24/7
Rich Palms Casino Logo
4.Rich Palms Casino
Casino globalmente bom
Mostrar mais

Avaliação BetSofa Casino

Avaliamos BetSofa Casino completamente e atribuímos um Índice de Segurança alto,o que significa que é um ótimo casino para apostar. Na nossa avaliação, nós consideramos as reclamações dos jogadores sobre o casino, receitas estimadas, licença, genuinidade dos jogos, qualidade do apoio ao cliente, imparcialidade dos termos e condições, limites de ganhos e levantamentos, entre outros fatores. Porque BetSofa Casino está relacionado com outros casinos online abaixo listados, a sua classificação é também influenciada por eles. Leia a avaliação completa e aprenda mais sobre este casino.

De acordo com a nossa pesquisa e estimativas, BetSofa Casino é um casino online pequeno no que diz respeito a receitas. Pertence a um grupo de casinos, contudo, este grupo é bem pequeno mesmo quando avaliado com um todo. As receitas de um casino são um fator importante, quanto maiores forem os casinos menos problemas devem ter para pagar grandes ganhos, ao passo que pequenos casinos podem potencialmente resistir se tentar ganhar mesmo em grande.

Nós encontramos reclamações não relevantes sobre este casino.

Baseado em toda a informação mencionada nesta avaliação, podemos dizer conclusivamente que BetSofa Casino é um casino online muito bom. Pode esperar ser bem tratado e ter uma experiência agradável se escolher jogar aqui.

Bónus

Bónus sem Depósito:
Indisponível
Bónus com Depósito:
Indisponível

Métodos de pagamento

Métodos de pagamento
Mostrar todos (34)
  • Neteller
  • Skrill
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • Maestro
  • PaySafe
  • Neosurf
Limites de levantamento
 por mês
10.000 €
 por semana
5.000 €
 por dia
1.000 €

Jogos
Mostrar todos

Slots
Roleta
Blackjack
Sem apostas
Vídeo poker
Bingo
Baccarat
Jogos com jackpot
Jogos ao vivo
Sem poker
Jogos com Dados
Keno
Raspadinhas
Sem apostas em eSports
Jogos Crash

Opções de idioma

Website em Inglês
Todas os idiomas (7)
Apoio ao cliente em inglês
Todas os idiomas (4)
Chat ao vivo em inglês
Todas os idiomas (4)

Fornecedores do jogo
Mostrar todos (124)

  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • Pragmatic Play
  • Playtech
  • Big Time Gaming
  • Yggdrasil Gaming
  • Tom Horn
CAPTURAS DE ECRÃ DO CASINO
betsofa_casino_game_gallery_desktop
betsofa_casino_promotions_desktop

Positivos

  • Cashback diário de até 20%
  • Depósitos por criptomoedas são aceitos
  • O casino reage aos comentários dos seus jogadores
  • Apoio por chat ao vivo disponível 24/7
  • Conjunto extenso de jogos com dealer ao vivo

Factos interessantes

  • Aumento dos limites de saque para jogadores VIP
  • O suporte ao chat ao vivo usa o recurso de tradução automática para alguns idiomas
  • Pequeno cassino internacional
Autor & Avaliador: Burak Onder Última atualização: 31/08/2024 Algo incorreto ou em falta? Comunique
Bónus de Casino

Bónus BetSofa Casino

Procure todos os bónus oferecidos por BetSofa Casino, incluindo as ofertas de bónus sem depósito e bónus de boas-vindas no primeiro depósito.

Casino Guru

Queremos que os jogadores compreendam o jogo.

Avaliações dos utilizadores (81)

Avaliação dos utilizadores de BetSofa Casino

Este é um lugar para partilhar as suas experiências no(a) BetSofa Casino. Leia o que outros jogadores escreveram ou escreva sua própria crítica e deixe todos conhecerem suas qualidades positivas e negativas com base em sua experiência pessoal.

Avaliação dos utilizadores:
Ótimo

Classificado por 81 utilizadores

Muito positivoPositivoNeutroNegativoMuito negativo

Teve alguma experiência neste casino?

Escrever avaliação

Casino Guru

Queremos que os jogadores compreendam o jogo.

• há 6 meses
All in all, Betsofa is a good online casino. The website is well done, interesting bonuses, good customer service. On the other hand, the whole thing is spoiled when it comes to withdrawing larger amounts. The withdrawal limit is $1,000 per day, payable within 24 hours according to their terms and conditions. At first they paid out $1000 every 2-3 days, and for the last $1000, it's extremely long. Withdrawals are refused, you have to contact support. Now there's a technical error... I'm still waiting. Considering that other sites pay amounts of 6-7000$ in 3 minutes, I don't recommend BetSofa.
  • Website
  • Bonus
  • Games
  • Whitdrawal !!!!!
BetSofa Casino
Thank you for your feedback!

We appreciate your perspective and understand your concerns regarding the withdrawal process.

At Betsofa, we adhere to strict community rules and regulations, which sometimes require us to process withdrawals in increments. This is done to ensure compliance and security for all our players.

Regarding the delay you experienced with the final portion of your withdrawal, please note that our financial department may experience high volumes of transactions, which can significantly slow down the processing time. And you should also take into account the peculiarities of each provider when withdrawing funds.

We apologize for any inconvenience this may have caused.

We strive to improve our services continuously, and your feedback is valuable to us. If you have any further questions or require assistance, please do not hesitate to contact our support team.

Thank you for your understanding!
• há 7 meses
Olá pessoal. Gostaria de escrever sobre minha experiência jogando no cassino betsofa. Raramente jogo lá. Registrado há mais de 3 anos. Minha moeda foi removida. Bônus de boas-vindas com saque máximo limitado. Os depósitos em criptomoedas demoram muito para chegar. O suporte vai e vem.
  • Os bônus são enviados com muita frequência
  • Os bônus são terríveis e os saques são longos
BetSofa Casino
Thank you for your honest feedback, we highly appreciate your honesty.

Please note, that all withdrawals are processed within 24 hours from the moment of initial request, but we always do our best to speed it up, you can always ask for support from our team, which is available 24/7(leave the email message in case at this special moment you can't reach support agent).

Kind regards,
BetSofa team
• há 8 meses
I play here for years. First of all, I am already a Vip player and I have the Vip manager, who resolves all of my issues and provides me with the specific offers. Also, she speed up my withdrawals when it’s possible 🙂 Betsofa have many different games and providers, I prefer to play slots. Cashback depending on your level, daily bonuses, rewards for achieving new level of vip program - such things gives me positive vibes and willingness to play here more and more.
  • Vip manager
  • cashback
  • fast withdrawals
• há 8 meses
Only facts may be casino guru will not delete my review. But this casino and their casino sisters. which you can see in casino guru site use, in my opinion, tricks to steal your money.

I registred first in one of sister casino and then to betsofa casino. I verified my account without problem and made withdraws. then i won 5200 euro and made again withdraw. Next few days all my account was closed and after 40 days casino closed all my account saying that i do not passed kyc in some time limits, but nowhere casino do not said about any limit.
At this moment and sent all documents but casino said that finish desicion and they will not pay.
This is not complaint, this my expirience with this casino.
  • nothing
  • when i won good amount i was blocked
BetSofa Casino
Thank you for your feedback!

We apologize that you had a negative experience with Betsofa, as we always strive to improve and make your stay with us as comfortable as possible.

Please note that we gave you the reasonable and sufficient time to provide identification documents. However, you failed to provide a passport within 37 days of the request.
In view of these facts and in accordance with our T&C paragraph 5.1 the company clearly interprets this as evasion from verification and decided to close all the accounts:

"In case of refusal or evasion of the KYC/AML terms (provision of forged, edited documents, non-provision of documents etc.), company has the right to charge from suspended account monthly maintenance fee in an amount of 100 (one hundred) EUR, cancel wholly or partially the Client's bets, winnings and Bonuses on all accounts, refuse to return the deposited funds, block the account, compensate all costs incurred from the balance of the Client . If Client’s account remains suspended for more than 365 (three hundred and sixty five) days and/or the balance is 0 (zero) EUR, no further charge will be incurred and we may close your account at our sole discretion."

Please be aware that the verification process is a standard KYC (Know Your Customer) procedure, which is necessary to ensure the safety of our Players and ourselves.

Kind regards,
BetSofa team
• há 10 meses
O cassino não responde a e-mails sobre reembolso de apostas devido ao vício em jogos de azar

O chat ao vivo também não é possível porque o site não está disponível
  • Nada de positivo
  • Casino não responde a e-mails de reembolso
  • Tire as mãos
BetSofa Casino
Thank you for your feedback!

We regret that you have had such a negative experience with Betsofa as we always strive to improve and make your stay in our casino as comfortable as possible

Please note that the website is not available because according to internal policies BetSofa doesn't accept customers from Germany.

However, you are always welcome to contact us via email address support@betsofa.com.
We are glad to help you!

Kind regards,
BetSofa team
• há um ano
I'm not sure why this casino has so many good reviews. But yet again I'm writing a genuine honest review, in the hope it will help inform new players. I haven't played that much at this casino hence why i didn't give it a 'very negative' rating. However, the games are basically the same as every other casino licenced in curaçao, basically substandard compared to that of casinos operating under more credible regulation.

I was unable to deposit using visa because yet again the payment provider was not reliable and wasn't working. This happens a lot with these types of casinos. Any other deposit method costs you in fees.

When i asked to close my account i was directed to a responsible gambling link to cool off or self-exclude. I said i wanted to close my account. I am a responsible gambler and hence did not need to self-exclude.

I was then told my account was referred to the relevant department for self-exclusion. i didn't ask for self-exclusion, i was basically told this is the same as closing my account, when i questioned this, Maria on chat wrote back to me with attitude saying, it's basically the same and 'what's my problem?'

I've seen this happen many times with these casinos and it's a red flag straight away, they don't know the different between self-exclusion and simply wanting to close your account. They also have seriously bad customer service, with some real attitude problems, which would not happen at a legitimate casino.

So again, licenced in curacao, same low-quality games and unprofessional customer service staff. All the red flags to warn people to be cautious.


  • Customer Service
  • Payment Provider
  • Games
BetSofa Casino
Thank you for taking the time to share your feedback with us!

We genuinely appreciate your input, as it helps us improve our services and better cater to the needs of our Players. We're sorry to hear about your less-than-satisfactory experience with our BetSofa casino, and we'd like to address your concerns one by one.

We understand that game quality is essential to your gaming experience, and we apologize if you found our games to be substandard compared to those of casinos under different regulations. We continually strive to expand our game library and partner with reputable game providers to enhance your gaming options.

We also apologize for the inconvenience you faced when attempting to deposit using Visa. Payment processing issues can occur from time to time, and we are constantly working to improve the reliability of our payment providers. We offer various deposit methods to accommodate different preferences.

Our team sincerely apologizes for any confusion regarding your request to close your account. It is our policy to take responsible gambling seriously, and when a Player expresses a desire to close their account, we provide information on self-exclusion as a responsible gambling measure. This may have been the source of misunderstanding. We'll work on clarifying this process to make it more user-friendly and ensure our support team provides clear and empathetic assistance.

We are genuinely sorry to hear that you had an unsatisfactory experience with our customer support team. We take your feedback seriously and will use it as an opportunity to train and improve our staff's professionalism and attitude.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team, and we will be glad to assist you.

Best regards,
BetSofa team
• há um ano
Infelizmente, não defina uma autoexclusão devido ao vício do jogo a pedido, mas apenas um período de reflexão, após o qual a conta estará totalmente disponível novamente. Os limites de depósito não estão funcionando, defini o limite para € 100 diários, depósito ilimitado possível.
  • Muitos jogos
  • Jogo responsável não fornecido
BetSofa Casino
Thank you for your feedback!

We appreciate your opinion about our website!

We are always striving to improve and make your stay in our casino as comfortable as possible. Please note that if you need to take a break from gambling or if you feel that you may have lost control of your gambling, we provide a self-exclusion facility, which can be activated by you within ‘My account’ or by contacting our support team.

Also, please note that the Deposit Limit option can be accessed within your ‘My account’ section and limits can be amended anytime. Let us inform you, that a decrease in the deposit limit will take effect immediately, but an increase can only occur after a 7 day cooling-off period, in order to avoid rash decisions.

If you have any further questions, feel free to contact us via email or live chat.

Best regards,
BetSofa team
• há um ano
Excelente casino! Excelentes jogos! Bom apoio ao cliente.
  • Verificação rápida
  • Pagamentos rápidos
  • Bons bonus
  • Excelente apoio ao cliente
  • Nada a assinalar
• há um ano
Até agora tudo certo. Muitos slots. Muitos bônus.

Estou no programa VIP, mas os limites também se aplicam a mim.
Nenhum aumento, mesmo a pedido.

Minha conta foi verificada. Leva cerca de 24 horas.

Pagamentos principalmente dentro de 24 horas. (Com uma verificação de lucro em 2 semanas)

Tinha vários pagamentos agora. Muitos bônus. Infelizmente, os limites de retirada são muito baixos.

Depois de alguns saques, novos saques não são mais processados rapidamente.

Atualização: os pagamentos estão demorando alguns dias no momento.
Atualização: Ainda aguardando o pagamento de 01/02. As vitórias são verificadas há 9 dias. Portanto dedução estrela.
Atualização: Infelizmente, os pagamentos ainda estão abertos a partir de 01.02. Ainda em exame.
Atualização: 20/01 Cheque concluído, primeiro pagamento processado.

Após a verificação, cerca de 2 semanas, os pagamentos voltam dentro de 24 a 48 horas.

Atualização 30.01 infelizmente os pagamentos foram interrompidos novamente. Novamente, uma verificação de lucro é feita. Os prêmios mais antigos de 06.01 e 07.01 ainda estão abertos. Portanto, se sempre houver um cheque 2 semanas após uma vitória e os ganhos verificados do primeiro cheque não forem executados, isso não é exatamente bom. Eu não experimentei este teste em nenhum outro cassino.
Atualização: 03/07 Cheque concluído, pagamentos já recebidos. Infelizmente, as operações em DE serão descontinuadas.
  • muitos slots
  • muitos bônus
  • Limite de levantamento 1000€
BetSofa Casino
Thank you for your feedback!

We are sorry to hear that you have had difficulties with your payouts. It is certainly not our intention to make it difficult for our VIP members to receive their winnings.

Please take into consideration that the withdrawal time is increased due to bets still being checked by the provider. We highly appreciate your patience!

Please rest assured that we are doing our best to speed up the process.

Please note that the maximum withdrawal limits are limited to EUR 1000 per day and EUR 10000 per month, however, if you wish to increase your withdrawal limits, you can contact our customer support team via live chat or via email on our website. The above limits could be increased for members of our VIP program by personal request.

Best regards,
BetSofa team
• há um ano
it's the worst experience I've ever had.
I honestly thought casinos didn't do that anymore, but there are still those who are dishonest and greedy in their business.

It doesn't make sense that this is an honest casino.

I registered on their website, I managed to successfully spend a couple of gaming sessions. Good matches, good winnings.

But the casino decided it might not pay me any money. It's been more than 8 days since I went through the verification process.
Not only do they reply once every few days. but every time they come up with a new idea to verify the account.
Why don't they request everything in one letter?
Our correspondence has already led to a request for a video that will take another 5 days to review. .....

This all goes to show that this is a casino with untalented managers.
Who greedily hold users money in their accounts and don't want to part with it. Looking for 1,000 reasons not to pay users.
All these procedures are simply humiliating. I agree with verification, it is important, and important for me first of all to be safe, but there is a limit to everything.


If you want to enjoy the game, please listen to my story and bypass this project.



P.S. I will not be unsubstantiated, and if requested I can provide screenshots of correspondence, "photos" they said "poor quality" ... aha on 13 iPhone ... and so on.
  • maybe a nice design
  • The casino has no money to pay players.
BetSofa Casino
Thank you for sharing your thoughts with us!

We are sorry to hear you feel that way about the verification process.

We fully can understand why the verification process would seem strenuous. Let us assure you that we take our customers' security seriously and according to the Terms and Conditions we undertake verification checks to confirm your identity and contact details.

In some cases, relating to the Terms and Conditions we may request additional documentation. We understand that this may be frustrating for you, but it is important to secure you, prevent money laundering and any other illegal activity.

According to the procedure, we may ask for additional photos or data, if information is inexact exhibited.

Thank you for informing us and bringing this to our attention and we really hope that you will have a better experience with BetSofa in the future.

If you have any further questions, feel free to contact us via email or live chat.

Best regards,
BetSofa team
• há um ano
Superb Casino with a great variety of games, a lot of payment options, very fast withdrawal times and a very professional livechat. The sitelayout is decent. Regular promotions. Overall a great casino!
  • Fast withdrawal times, quick KYC-Procedure
  • A lot of payment options
  • Great variety of game providers
  • very professional support
  • deposit bonuses are non-sticky (best type of deposit bonus)
  • regular promotions
  • Games do not have the highest RTP version ( 94.x instead of 96.x)
BetSofa Casino
Thank you for your valuable feedback!

It is a pleasure for us to hear that our players are satisfied with the services we provide. The fact that we are heading in the right direction makes us feel good!

However, let us inform you that the payout percentages vary from game to game and vary over time, but the theoretical payout percentage is close to 97%. Please also note that the payout percentage for all games is carefully programmed by the game provider and is not adjusted.

Additionally, we aren't standing still, which means our services will only improve in the future!

Best regards,
BetSofa Team
• há um ano
Última atualização, o dinheiro está todo lá agora. Demorou um pouco, mas depois de alguns e-mails de lembrete, todos os 5 pagamentos foram feitos. Daí 4 estrelas agora. Infelizmente, apenas saques de € 1.000 por dia são possíveis. Isso deveria ser mudado.


E outra nova atualização:
Após 3 pagamentos bem-sucedidos, estamos viciados novamente. Agora há uma nova verificação de tudo o que deve ser verificado antes que a próxima saída seja processada. Portanto, ainda não há 4 estrelas, prefiro tirar uma de novo.



Atualizado novamente:
O primeiro dinheiro está na minha conta, agora de repente passou rápido. Três estrelas por causa do limite de 1000 euros por dia. O quarto vem depois que todos os ganhos foram pagos.

Atualização no processamento de saques. Sei que demoram um pouco, mas a constante solicitação de documentos adicionais é irritante.
E agora em anexo a carteira de motorista, talvez seja o suficiente agora
Em memória de:
18.12 Entrega de carteira de identidade, frente e verso, e comprovante de endereço
19.12 Entrega frente e verso do cartão de crédito
20.12 E-mail da betsofa, a conta foi concluída com sucesso
22.12 Solicitação de Retirada
26.12 novamente, a pedido, envio de frente e verso do bilhete de identidade, bem como uma fotografia com o bilhete de identidade e um pedaço de papel numerado em mãos
27.12 hoje Entrega a pedido da frente e verso da carta de condução

Acho que o pagamento deve ser processado agora.





Observe as opções de pagamento ruins antes de jogar ou apostar. Eu, pelo menos, estou muito decepcionado e não farei mais nada aqui.

A resposta já é significativa, existem 3 opções de pagamento na minha região, 2 delas com criptomoedas.
Mas você pode depositar com muito mais opções. Talvez o cassino suponha que você só quer fazer um depósito. Na minha opinião muito desonesto. Eu gostaria de tirar uma estrela se fosse possível.

Atualização: verifiquei a conta, funcionou bem e agora abri uma conta com um provedor de pagamento através do qual os pagamentos da betsofa devem funcionar. Depositou uma pequena quantia por meio dele e pode solicitar uma retirada posteriormente. Agora é esperar. Se isso funcionar, ficarei feliz em ajustar minha classificação.
BetSofa Casino
Thank you for your feedback!

We appreciate your opinion about our website!

We are always striving to improve and make your stay in our casino as comfortable as possible!Please note that we provide a large list of deposit and withdrawal methods for each region. Feel free to visit our website and find an alternative that suits you.

We are glad to withdraw your well-deserved winnings!
Let us inform you, that the MiFinity payment method is very common in your region and may suit you as a withdrawal method. Besides that, the Jeton payment method can be also suitable for you.

Additionally, please note that the maximum withdrawal limits are limited to EUR 1000 per day and EUR 10000 per month, however, if you wish to increase your withdrawal limits, you can contact our customer support team via live chat or via email on our website. The above limits could be increased for members of our VIP program.

You're welcome to approach us in the Live Chat or via e-mail if any additional questions will occur.Best regards,BetSofa team
• há um ano
Eu me apaixonei por uma oferta fraudulenta deste cassino. Recebi uma oferta por e-mail de um bônus de 100% até 150€. Sem desconfiar, aceitei a oferta e paguei 50€. Quando cumpri os requisitos de aposta, meu saldo passou de € 550 para € 150. Como descobri então, este bônus tem um valor máximo de retirada de € 150. Isso não foi mencionado no correio e beira a fraude para mim. Suponha que você deposite € 150 com este bônus. Então você pode ganhar € 0 depois de apostar € 6.000. Na melhor das hipóteses, você pode pagar seu dinheiro novamente. Isso me cheira a roubo e fraude.
  • ofertas de bônus injustas
  • termos fraudulentos
  • sem transparência com ofertas de bônus
BetSofa Casino
Thank you for your feedback!

We kindly ask you to note that each bonus has its own maximum winnings limit, which can be transferred from the bonus account to the real balance, thus the remaining amount is simply burned off.

Please also note that the marketing mailing does not imply that all information about the bonus is included. The bonus Terms and Conditions are available to you personally in your profile in the active bonuses section, but if you have any questions, you can always contact our 24/7 support team, who will be happy to help you find an answer to any question you may have!

As for the maximum winnings, we hasten to assure you that the bonuses are different and thus the maximum winnings can vary from 150 EUR, for example, and up to 1111 EUR, and more! You can always choose the bonus you like!

We would also like to add that when you play without bonuses, you don't depend on the maximum winnings, so your winnings are not limited in size!

Best Regards,
BetSofa team
• há um ano
Cassino ok. O suporte subterrâneo (Diana) promete bônus com o próximo depósito e não fica amarelo. Os jogos funcionam sem problemas. Em geral, a política de bônus para jogadores leais é bastante ruim. Verificação aprox. 48 horas Pagamento aprox. 24 horas
BetSofa Casino
Thank you for your feedback!

We appreciate your opinion about our website!

Please note that we always provide our Players with bonuses if all requirements for getting the bonus have been met.

Also, please note that documents are usually checked within 2-3 hours on weekdays Monday to Sunday between 11:00 and 20:00 Greenwich time. However, depending on the workload of the verification department, the verification of documents may take a little longer.

We always listen to your feedback about deposits and payouts, and we work hard to ensure that all transactions are processed as quickly as possible!

You're welcome to approach us in the Live Chat or via e-mail if any additional questions will occur.

Best regards,
BetSofa team
• há um ano
I can safely say that this is the best online casino I have used. Good verification standards, fast withdrawals and deposits, and an extremely helpful support team. Also, there are so many games to choose from that you might not be able to play them all! You can also get a deposit bonus every day. What could be cooler! My first win was already on my second deposit, so I'm sure I'll keep playing here :D The design of the website is also of a high standard
  • Great welcome and weekly bonuses
  • Website design meets high standards
  • A wide range of deposit and withdrawal options
  • The customer support agents are very nice guys
  • Standard KYC procedure
  • VIP lounge
  • At the moment, I can't name a single weakness
• há um ano
I would say from my experience, do not play here. They don't take any responsibility from their errors. Normally you would think that casino compensate when they have made a clear mistake. They asked me document that isn't even exist and caused my verification/ withdraw process to be slower. They don't lock your withdraw which is not good for people that can't control their gambling. Basically they want to benefit from people that is vulnerable and not in control. It took them 3 weeks to answer my complaint. The answer only includes copy of two of their terms. None of my concern was answered. My opinion is that this casino don't take any responsibility for their action. I had provided all the documents that was needed but they asked me skrill when I haven't even used that. This casino is far from fair and I do hope that people wouldn't play places like this.
  • Don't take any responsibility of mistake they have made
  • No possibility to lock withdraw
  • Slow and bad resolving of complaint
  • Not understanding and not fair action towards people that is vulnerable
BetSofa Casino
Thank you for sharing your thoughts with us!

We apologize for any misunderstanding related to the request for an inconvenient document. In light of this, we reached out to you in order to request an appropriate one. By causing this temporary inconvenience, we do not intend to slow down any processes.

As for the withdrawal lock feature, it is not available at the moment at our casino. However, the feature will certainly be taken into consideration by the relevant department.

It is our pleasure to assure you that we take Responsible Gambling cases very seriously. For your convenience, we provide with multiple account limitations that you can set for yourself, or contact our customer support for assistance.

Furthermore, the review time for complaints may vary depending on the specifics of the case. Our team is always eager to respond to any case as soon as possible.

If you have any following questions, feel free to reach us through live chat or email - support@betsofa.com

Best regards,
Betsofa Team
• há um ano
Em primeiro lugar, devo mencionar que experimentei alguns cassinos na Internet e sempre me decepcionei em termos de ofertas de bônus e pagamentos

em termos de temas, de longe, o melhor casino

no status VIP, você sempre recebe as melhores ofertas de bônus de depósito, nas quais pode se aventurar

A verificação foi feita em um dia e o pagamento estava na minha carteira após 2 dias

O atendimento ao cliente está sempre online e você sempre será ajudado, não importa qual seja o problema

Na verdade, não sei nada negativo sobre este cassino

Claro, se você quer vencer a longo prazo, não deve jogar, isso deve ser mencionado;)

mas se você quiser apostar um pouco na internet, este cassino é uma boa escolha

e não, eu não recebo nada por esta revisão;)
  • verificação rápida
  • pagamento rápido
  • Melhor atendimento ao cliente
  • boas ofertas de bônus VIP
• há um ano
Underrated casino.

Let's be clear that I'm not into sports, so I can say some only about the casino section.
For me, the best part of betsofa is the number of games and their quality. The customer support is available all day and indeed is very friendly. Fellas got nice bonuses with a good max win (comparin to other casinos). Speaking of withdrawals, the withdrawal time is quite quick, in general, I got 4 or 5 withdrawals which were processed within 1-2 h.

Nothing to complain about, website is cool and design is awesome in my opinion :) Thanks!!
• há 2 anos
It's one of the best-designed casinos I've ever seen, and this isn't the only thing I love about it. Absolutely love the wide variety of slots and providers that betsofa represents. The very first spot where I can see such a great number of withdrawal and deposit options. Very well impressed so far by betsofa!
• há 2 anos
There are many withdrawal options available for my region which is quite exciting, especially compared to the other casinos. Quick withdrawals, the longest time I waited was 40 - 50 minutes. Have a good impression of the casino in general.

Still playing at Betsofa! Amazing casino, glad that I found out about this place
• há 2 anos
I liked this casino. I can't call it the top 1 yet, but anything is possible :D
On the first day of registration, I got lucky and won about 1200 euros. I thought the verification and withdrawal process would take forever, but within a few hours I had my winnings.
In addition, the customer service is excellent, and can be contacted 24/7.
A big advantage is the daily bonuses, every deposit comes with a bonus. That's really cool!
I hope to become a VIP player soon :)
BetSofa has become one of the best places for me!
  • welcome/daily bonuses
  • customer support agents
  • verification and withdrawals
  • vip lounge
  • amazing design
• há 2 anos
I'd like to share with you my experience of having a VIP status at Betsofa. A few months ago, Elizabeth notified me that I had become a VIP player. The casino offers me a dozen superior bonuses, including deposit and no-deposit bonuses. I almost forgot to mention that I now have my own VIP manager, available most of the time, which makes me feel special. I appreciate how quickly my cases and requests are handled. I'm going to keep playing Betsofa for now, but we'll see how it goes.
  • Valuable and exclusive bonuses
  • VIP program
  • Personal manager
  • Requests are being processed 24/7
  • Attractive design
• há 2 anos
Eu tive uma ótima experiência de jogo na betsofa. Eles têm uma variedade de jogos. Nunca duvidei de sua justiça. Aqueles que não recebem seus ganhos parecem estar trapaceando e não seguindo as regras. Na minha experiência, nunca houve problemas técnicos ou problemas de retirada. No entanto, gostaria de ver o Betsofa em novas cores, preto e vermelho parecem ser irritantes às vezes, especialmente nas apostas esportivas.
  • pagamentos justos
  • Ranhuras RTP altas
  • Ranhuras de boa qualidade
  • excelente reputação
• há 2 anos
ATENÇÃO! Se você ganhar uma quantia maior, a verificação será impossibilitada. Ganhei 2k e queria me retirar. Claro, eu tive que me verificar, o que é absolutamente bom. Uma verificação não é possível com o Betsofa de antemão, pois não há item de menu para isso (eu deveria ter suspeitado). Devo enviar meu passaporte, comprovante de endereço e cartão de crédito. Eu fiz isso. Mas não fui verificado. Devo então enviar uma captura de tela da minha carteira Mifinity. Eu fiz isso também, mas não fui verificado. Eu deveria então enviar uma foto minha com minha identidade ao lado do meu rosto. Eu fiz isso também, mas ainda não foi verificado. Agora tenho que mandar outra foto do meu rosto com minha certidão de nascimento!! Minha identidade já foi confirmada várias vezes por mim com os documentos, mas não sou verificada. Além das críticas positivas (estranho que tantas vezes você possa ler sobre verificação fácil e pagamentos rápidos), também encontrei depoimentos semelhantes. Se você ganhar alto, mais e mais documentos serão solicitados. Uma verificação é, portanto, impossível!! Desculpe, mas depositei dinheiro real e ganhei honestamente e não foi pago! Agora vou compartilhar essa experiência em todos os lugares para que ninguém mais caia nessa armadilha!
  • verificação
  • Atendimento ao Cliente
  • contato de e-mail
BetSofa Casino
Thank you for your feedback!


We regret that you have had such a negative experience with Betsofa and we can understand how frustrating it can be to go through the verification process.

We can understand why the verification process would seem excessive. Let us assure you that we take our customers' security seriously and that all verification procedures are in place to ensure that only legitimate players can access their winnings.
Unfortunately, in some cases, we may request additional documentation after the initial verification process is completed. We understand that this may be frustrating for you, but it is important that we verify all players in order to protect both sides.
We would also like to encourage you to continue to follow the verification procedures and to provide the additional documentation that is requested, as the withdrawal will be completed after your account is verified.

Thank you for bringing this to our attention and we hope that you will have a better experience with BetSofa in the future.

Best regards,
BetSofa team
• há 2 anos
I'm playing at Betsofa since 2021. Here is a quick sum up. I really like that casino has both slots games and sportsbooks, as I usually deposit via cryptopay, therefore deposits are quick and withdrawals happening withing 1h. Lovely support services and agents!
  • Quick deposits and withdrawals
  • A lot of slots
  • sportsbook
  • 24/7 support
• há 2 anos
The most reliable online casino for me. The VIPs at this casino receive a lot more attention than those at other casinos. Since I prefer live games, I usually play Evolution. Didn't experience any problems or glitches playing games, so it is nice. The generous rewards and the presence of cashback make this casino my #1 choice!
  • Good rewarding & VIP care
  • Fast withdrawals and verification
  • A bunch of deposit methods for Germany
  • Live chat 24/7
  • Beautiful design
  • Cashback is great
  • no negative things at the moment
• há 2 anos
So far I have used only a 133% welcome bonus from casino guru, but there is some feedback I would like to leave for those who are considering playing at Betsofa!

Can say that this platform is great for both newbies and gamblers with experience. The design is very simple and convenient, with all the necessary information at hand. Moreover, there is customer support available, which is really helpful, especially when you can't find specific info. The registration process is also really quick and not much information is required. So far, I have enjoyed playing at Betsofa. Will keep you updated!
  • Fast registration
  • Great bonuses
  • Nice design
  • 24/7 customer support
  • Nothing negative
• há 2 anos
I love this casino!! Fast payouts, quick loading times, great customer service. No complaints at all.
  • Top notch customer service
  • Good selection of games
  • Can’t think of anything.
• há 3 anos
A very good Casino. Nice Layout. Good Deposit/Withdrawal methods, but Crypto Withdrawals slower than most (24-72 hours) . Excellent place for Sportsbetting. In sport I mainly bet on Soccer & I have matched the odds they offer against plenty of other Crypto & Fiat Bookmakers & 90% of the time they give the best/highest odds for all 3 Head to Head markets (W-D-W). Which is unheard of. However they don't give Sports Promos, but understandable with the odds you get. If into Matched betting perfect for using them for the Draw market.
Slots/Pokies pretty limited especially for my region, but not complaining as I'm pretty certain I've won more than I've lost.
  • Good Deposit/Withdrawal methods
  • Excellent odds for Soccer Sportsbetting
  • Site has a good layout
  • Fairly Slow Withdrawals
  • Not many Slots/Pokies
• há 3 anos
I was very pleased with the service. I've been playing online casinos for a long time and I satisfied that I registered on Betsofa, as their service is really nice. A very responsive team. Always excellent bonuses. The odds of winning are good compared to other sites likewise. Would highly recommend it.
Índice de Segurança

Explicação do Índice de Segurança do BetSofa Casino

Confira a explicação dos fatores que consideramos ao calcular a classificação do Índice de Segurança de BetSofa Casino. O Índice de Segurança é a principal métrica que utilizamos para descrever a confiabilidade, honestidade e qualidade de todos os casinos online da nossa base de dados.

Índice de Segurança:Alto8.4/10
Casino de tamanho médio, com base nas nossas pesquisas e estimativas
Consideramos os T&Cs do casino justos
Não encontrado em nenhuma lista negra de casinos relevante
As reclamações dos jogadores demonstram que o valor de prémios retidos é nulo ou muito baixo em relação ao tamanho do casino
Consideramos também outros fatores, que tiveram um impacto positivo no Índice de Segurança do casino
O índice de segurança deste casino foi calculado com base nas nossas pesquisas e dados recolhidos pela nossa equipa de análise de casinos. Mais informações sobre o nosso método de avaliação de casinos

Este casino teve alguma atitude injusta consigo?

Submeter uma reclamação

Reclamações sobre BetSofa Casino e casinos relacionados (67)

67Todas4Abertas0Não resolvidas30Resolvidas33Rejeitadas

Reclamações diretamente sobre BetSofa Casino

Reclamações sobre RocketWin Casino (Mesma gestão)

Reclamações sobre Wish Casino (Mesma gestão)

Reclamações sobre LionSpin Casino (Mesma gestão)

Resolvido O nosso veredicto

Caso encerrado

Montante em disputa: 1.000 €
LionSpin Casino
Índice de Segurança:Alto
Submetido: 06/10/2023
Resolvido O nosso veredicto

Caso encerrado

Montante em disputa: 200 R$
LionSpin Casino
Índice de Segurança:Alto
Submetido: 16/08/2023
Resolvido O nosso veredicto

Caso encerrado

Montante em disputa: 290 R$
LionSpin Casino
Índice de Segurança:Alto
Submetido: 11/08/2023

Reclamações sobre GoSpin Casino (Mesma gestão)

Resolvido O nosso veredicto

Caso encerrado

Montante em disputa: Can$600
GoSpin Casino
Índice de Segurança:Alto
Submetido: 26/12/2023
Mostrar39 mais reclamações
Discussão

Discussão sobre BetSofa Casino

Discutir qualquer tema sobre BetSofa Casino com outros jogadores, partilhar a sua opinião e obter respostas às suas questões.

Casino Guru

Queremos que os jogadores compreendam o jogo.

Métodos de pagamento

Métodos de Pagamento BetSofa Casino

NetellerSkrillPayz (ecoPayz) MastercardVISAMaestroPaySafeNeosurfBitcoin (BTC)AstroPayTransferencia bancaria localTransferência bancáriaFlexepinPerfect MoneyRapid TransferPayOpCashtoCodeInterac e-TransferPIXINOVAPAYLitecoin (LTC)USD Coin (USDC)Ethereum (ETH)Bitcoin Cash (BCH)Tether (USDT)eZeeWalletRevolutRipple (XRP)Dogecoin (XDG)SticPayMiFinityInteracJetonMuchBetter
Moedas
USD,CAD,EUR,BRL,ARS,AUD,COP,DKK,INR,JPY,MXN,NOK,NZD,PEN,PLN
flash-message-news
Notícias do Casino Guru – Siga as notícias diárias da indústria do jogo
Forum_alt
Participe nas discussões no nosso fórum e conheça jogadores de casinos de todo o mundo
SGW_new_push_alt
Chegou a Safer Gambling Week! Jogue um jogo de cartas rápido para testar o seu estilo de jogo.
Trustpilot_flash_alt
Qual a sua opinião sobre o Casino Guru? Partilhe a sua opinião
Siga-nos nas redes sociais – Posts diários, bónus sem depósito, novas slots e muito mais
Subscreva a nossa newsletter para obter os mais recentes bónus sem depósito, novas slots e outras notícias