há 5 meses
Se desejar discutir algo relacionado com Betsolino Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Betsolino Casino - discussão geral
há 5 meses
They are not processing cash out
há 5 meses
Could you tell us more about this issue, please?
há 5 meses
I complain to them that they didn't process cash out and they said that they will and it shows that they did and that I should get money in 72h. I haven't got the money after all of that
há 5 meses
So, your account is fully verified and your withdrawal is approved? Is that right? When exactly did they approve it?
Try to contact them again and let us know the outcome, please. We will try to help you if the problem continues.
há 5 meses
Yes, they approve it at 13.06. My 1st cash out after they approved it was fast, but this is the second one and still no money to my bank account. I have contacted them 5 times now, without any luck
há 5 meses
We need to wait and see how it goes, because our complaint team won't be able to intervene before the 14-day period passes. So, hopefully you will get paid soon, especially if it is approved, as you say.
há 4 meses
Você recebeu seu dinheiro?
Também me registrei lá e tenho um pagamento pendente, mas só agora vi sua reclamação
Traduzido automaticamente:
há 4 meses
He didn't receive the money yet.🤷♀️
How long have you been waiting for the withdrawal? Is this your first one at this casino?
há 4 meses
Ele respondeu à sua reclamação há 2 horas, mas ainda pode levar alguns dias para que as respostas sejam divulgadas.
Solicitei meu saque ontem e também enviei meus documentos KYC ontem, então ainda está tudo bem.
Traduzido automaticamente:
há 4 meses
You are right, it was inside information.😉
I see. So keep us informed, please, and hopefully everything will go well.🤞
há 4 meses
Então você já sabe que ele ainda não recebeu o dinheiro?
Traduzido automaticamente:
há 4 meses
I haven't. You have to contact support for every cash out
há 4 meses
Mas funcionou imediatamente com o seu primeiro saque?
e quanto tempo demorou o kyc? Você foi notificado de alguma forma?
Editado pelo autor há 4 meses
Traduzido automaticamente:
há 4 meses
After talking to support, yes. Fast. No.
há 4 meses
E o que eles dizem agora, por que está demorando tanto?
Traduzido automaticamente:
há 4 meses
The same issue here, but with a little difference. I wasn’t able to upload my documents for verification. There was an error in the website constantly. So I’ve sent en email and they replied me with the option to send my docs with email. After sending my docs a received a confirmation with the message that my account would be verified within 48 hours. I’m more than 72 hours waiting now and still didn’t get an email that my account is verified, neither I can see it is on the website in my account section.
my withdrawal request is pending for more dan 4 days now.
1
há 4 meses
Disseram-me que a verificação não ocorre nos finais de semana. Houve talvez um fim de semana no meio?
Traduzido automaticamente:
1
há 4 meses
I sent my documents last Wednesday to them. I’d allready sent an email when they think the withdrawals will be processed. The only answer I get is: ‘all of your deposits are credited to your account, if you think there’s an amount missing send us a screenshot from the bank or payment method’. They don’t answer my questions about verification and withdrawals.
