há 3 anos
Se desejar discutir algo relacionado com BETSSEN Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
BETSSEN Casino - discussão geral
há 3 anos
Que tipo de tributação a Betssen tem na Finlândia?
Traduzido automaticamente:
há 3 anos
Hello,
maybe it would be worth the time to ask the casino and consult its terms and conditions.
Try this tab as well:
https://casino.guru/betssen-casino-review#tab=js-tab-payment-providers
há 3 anos
Em cassinos fora da zona econômica da UE (praticamente Curaçao) é cerca de 20-30% dos ganhos, é claro que eu não relataria necessariamente ganhos menores
Traduzido automaticamente:
há 2 anos
Olá, depositei € 10 via JetonWallet para o bônus de boas-vindas no Betssen Casino em 03/06/23, mas não foi creditado, então entrei em contato diretamente com o serviço de chat e expliquei o problema do bônus sem começar a jogar com meus € 10 reais dinheiro ... embora ela seja da opinião que eu tive que pressionar o botão de bônus apropriado antes de depositar, embora eu já tenha aprendido com o CasinoGuru que nem o código de bônus nem a opção de depósito precisam ser confirmados antes de depositar. Havia apenas uma opção de reembolso de 10% antes do depósito para confirmar, mas apenas para os depositantes Sticpay e Netteler. Fiz uma captura de tela na minha conta de jogador e enviei para o serviço de bate-papo, mas recebi uma resposta estúpida de que deveria ter clicado nela para obter o bônus de boas-vindas .. e que, retrospectivamente, nada mais é possível. Antes de registrar uma reclamação, queria seguir esse caminho 
Traduzido automaticamente:
há 2 anos
I know it's just 10 eur, but I understand your point. Casinos can add anything they want. Generally speaking, they don't want to do it manually, because it's time consuming. Anyway, if they want to lose a new customer only because they can't credit him a bonus (a bonus that everyone else gets anyway), it's their choice. Don't start playing with your deposit until it gets resolved. I also suggest you to contact them via email, add screenshots etc. You might be more lucky.
Editado
há 2 anos
10th July - casino available for ukrainian players. Won there ~1,4k USDT out of ~270 USD deposit through CRYPTO.
11th July - casino blocked my account and decided to refund deposit only (their RISK MANAGEMENT team)
12th July - casino says that they don't allow ukrainian players to play in their casino.
Imagine what would happen with guy, who won in 10 times more. Do not recommend to anyone. They are just ripping of their players. Especially from poor countries.
há 2 anos
This is interesting!
And additionally, now they claim the only thing they can actually do is to refund the deposit (or deposits) because players from your country are not accepted anymore. In the meantime, no chance to pass the KYC for you...
Did I miss anything? I read your complaint just briefly.
That's quite ridiculous, I'd say.
If the management plans to restrict a certain country, some measures need to be taken first. I would start with verifying players affected by the restriction to ensure they will get the balance previously gained by actually applicable conditions...
há 2 anos
Eu também não recebi o bônus, supostamente eu deletei, o que é mentira! Entrei em contato com o suporte antes de começar a jogar e me contaram a história da exclusão automática e eles não puderam me dar o bônus.
Traduzido automaticamente:
ResponderCitar2
há 2 anos
The casino is so fine ,cool and wunderful ...
há 2 anos
Sounds great. How did you manage to come here, if I may ask? 🙂
há um ano
Betssen is Good platform to play Deposit are also fast but there verification Of customer is quite odd , I have provided all necessary documents required for a casino to verify I provided Id card selfie as they demanded as well as bank statement and adhar OTP during time of deposit (adhar OTP is quite a confidential thing and it gave all details of individual )but they are not verifying me and asking again and again for Additional Documents , Please casinoguru help me Even I said that you can ask for any documents but still they are just saying give this give that
há um ano
Hi, I see that the main problem is verification. Since you have to give some documents all the time, does the casino always ask for something else or does it ask you for a specific document several times ? What other documents should you provide to the casino ?
Anyway, I saw that you have opened a complaint, so if it continues like this, our team will try to help you.
há 8 meses
Hi
please note this casino had closed my accounts after I won more than USD 6000 and this is not a and I need my money ASAP
há 8 meses
Hello,
I honestly do not know where I should begin. We are currently unaware of the reasons behind the casino closing your account, so could you please provide more details so we can discuss this further?
há 8 meses
Hi
they had informed due to the management team it was closed and no evidence provided and they had given some terms and conditions which I was asked to provide some evidence but nothing given
há 8 meses
Hi! Aha! It seems to be in accordance with the management's decision - end of the line.
Can you kindly share the statement? Are you certain there was no specific mention of a rule? You know, proofs are not as common as one may think, but terms breached should be stated.
Editado
há 8 meses
I really can’t remember and I was asking the evidence and they can’t simply close the account after wining
há 8 meses
Could you please clarify how the casino informed you? Did you receive an email, for example? Can you find it to provide a screenshot here, please?
In my opinion, knowing the reasons is the key to finding the best approach.
há 8 meses
Hi
i really can’t remember coz they sent me lot of clauses
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