Olá, por acaso alguém tem outro contato do Jozef, pois preciso me comunicar com ele e desde a semana passada ele não responde meus emails, escrevo para este email: jozef@casino.guru Ainda está ativo? Sua ajuda seria muito útil, muito obrigado e desculpe pelo transtorno 😊
Hi, of course his email is still active. I have written to him and hopefully he will get back to you with what you are resolving.
Have a nice day. 🙂
Já apresentei uma reclamação, o casino não respondeu de forma alguma. A reclamação permaneceu sem solução.
Oh my mistake I just noticed it now. I'm sorry when the casino doesn't respond and absolutely doesn't try to resolve any situations. The only thing to take from a situation like this is to learn from it and not go back there. But I probably don't need to tell you that. 😥
Good morning! The BetUs website is horrible and dishonest. They stole 231.10 USD that I had in my honestly earned account. I write here to warn current and possible future customers who are thinking about creating an account there or depositing money, to be careful and think a thousand times before doing this, there are other really honest sites. BetUs is a scam
I registered my account there without knowing they were blacklisted by AskGamblers. Anyone who is a customer there, be careful, they could also steal from you if you make any gains. If you are not a customer, never create an account there, look for another option, read reviews here and on other review sites and player experiences
A site with non-existent and ineffective support, useless chat, bad odds, low limits and which, if the user makes a profit, blocks their account for no reason and keeps their balance for themselves. A scam practice: they only like customers who cannot make money
I won by playing honestly. I sent my documents, selfie photos holding my documents next to my face, everything else they requested
They allow people to play. If the person loses, nothing happens to the account. If the person makes any gains, they block the account. Absurd! This was my experience on this horrible site
(Note: My English is bad because I use a translation program to read and write in this language. I don't know how to speak/listen in English)
Please feel free to write here in your language if there is something you are unsure of. We use an auto-translator on our website, so everyone will be able to understand your post.😉
And now to the issue at this casino. Could you please be more specific in what you are pointing out as that they stole your money?
What happened there, and could we be helpful somehow, perhaps?
I can see that there has been some issue with the verification. Right?
We'll wait for your reply, ready to help you out if needed.
Is it common or normal terms for a credit card deposit to effect your withdraw request for 72 hrs even if you lost that deposit and made 2 different crypto deposits after one that day and one the next and finally won a few hundred with the deposit the next day and was not allowed to request a withdraw for 48 more hours . Then I'm told this is the standard and common practice I've never experienced this . This is the 2nd time they denied my cashout the other was I had deposited and lost several hundred dollars finally win try and cash out and they want my proof of identity I submit my I.D. and find out it expired on my birthday 2 weeks prior so I renewed it offer them my receipt and email verifying my renewal and bank statement showing I paid the DMV but of course I was denied . So I then offer my birth certificate my social security utility bills in my name my pay stubs from my work and everything else I can think of my expired passport and old badge from when I worked on a casino credit card statements car insurance car registration and none of it was denied 😤 so they happily will take your deposit no questions asked but the moment I request a payout it's verify your identity. Why wouldn't you have us verify with 1st deposit and not allow us to loose several hundred then when win denied .
Then the 30x playthrough that unlocks a 2nd 30x playthrough on whatever you win with the 1st playthrough so for example I got a $40 bonus needed $1200 playthrough reached that with a balance of $175 so now I have a new playthrough of $5250 like wtf what kind of bonus is this 2 play throughs LMAO place is a scam and does anything it can to not allow a cashout
Last thing for now have you ever clicked on a slot the casino offers and it takes you to the wrong game before ? It happens here and I never played the game before so I didn't really notice for a few minutes but after so many spins of not a penny won I look at the payouts and read description And it's the wrong game and so I tell support and I'm told it is my responsibility make sure the game is the right one . My concern is 5 days later it still does this and if this error happenes how can they say the game is working fairly and properly
Is it common or normal terms for a credit card deposit to effect your withdraw request for 72 hrs even if you lost that deposit and made 2 different crypto deposits after one that day and one the next and finally won a few hundred with the deposit the next day and was not allowed to request a withdraw for 48 more hours . Then I'm told this is the standard and common practice I've never experienced this . This is the 2nd time they denied my cashout the other was I had deposited and lost several hundred dollars finally win try and cash out and they want my proof of identity I submit my I.D. and find out it expired on my birthday 2 weeks prior so I renewed it offer them my receipt and email verifying my renewal and bank statement showing I paid the DMV but of course I was denied . So I then offer my birth certificate my social security utility bills in my name my pay stubs from my work and everything else I can think of my expired passport and old badge from when I worked on a casino credit card statements car insurance car registration and none of it was denied 😤 so they happily will take your deposit no questions asked but the moment I request a payout it's verify your identity. Why wouldn't you have us verify with 1st deposit and not allow us to loose several hundred then when win denied .
It is a common KYC check, I would say, and it is totally understandable that they would not accept an expired ID.
I believe that you will need to wait until you get a new one, and this could happen anywhere, that an expired document would be rejected.
Also, most online casinos start the verification only after the withdrawal request because it would be really time-consuming if they would verify every player who comes to play at their casino. Imagine 100 players only deposit the minimal amount, play a little bit, and decide to leave because of various reasons. If they would verify all of them, it would really be unnecessary. Don't you think so?🤷♀️
When will you receive the renewed ID? Do you know yet?
Then the 30x playthrough that unlocks a 2nd 30x playthrough on whatever you win with the 1st playthrough so for example I got a $40 bonus needed $1200 playthrough reached that with a balance of $175 so now I have a new playthrough of $5250 like wtf what kind of bonus is this 2 play throughs LMAO place is a scam and does anything it can to not allow a cashout
Yeah, not all the bonuses are great. You're right.
The good thing is that you can decide whether you play them or not. Right?
Last thing for now have you ever clicked on a slot the casino offers and it takes you to the wrong game before ? It happens here and I never played the game before so I didn't really notice for a few minutes but after so many spins of not a penny won I look at the payouts and read description And it's the wrong game and so I tell support and I'm told it is my responsibility make sure the game is the right one . My concern is 5 days later it still does this and if this error happenes how can they say the game is working fairly and properly
Oh, really? This sounds like a technical glitch to me for sure.
I would suggest contacting the game provider right away.
Could you tell us, please, which game it is?
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