há 7 meses
i have requested multiple times but they are not closing my account which is why I am in huge loss to them
BlueChip Casino - discussão geral (página 6)
há 7 meses
Well, to be honest, those screenshots say literally nothing about you asking for an account closure. So, just in case you expect that to be an account closure request, it is certainly not.
Let me help out.
Account closure requests must be clear and in case you are experiencing a gambling problem, it must be clearly stated—no poking around with bonuses, e.g.
Did you inform the casino just as I described? If you feel like you're losing control, I recommend addressing that promptly. Read the terms so you can send the request to the proper department, please. I found this:
"Should you feel that you have developed a gambling problem, we recommend that you self-exclude on an indefinite basis. It is possible to revoke self-exclusion upon a written request by contacting support@bluechip.io, however your account will be reactivated thereafter only after 24 hours has elapsed from the submitted written request regarding revocation of self-exclusion. We reserve the right to reject reactivation of your account in case we suspect that problem gambling still exists. You will not be able to deposit or withdraw funds when the self-exclusion limit is active."
Editado
há 7 meses
I told them I want to close the account clearly multiple times and never asked for bonus if you want to experience this then just contact customer support and ask them for account closure then see the response they will try to persuade you with bonus. Even if you don't want.
há 7 meses
A few days ago, I sent an email expressing my interest in joining your team as a casino tester, specifically to assist in finding and analyzing online casinos available in India. I understand you may receive many inquiries, but I wanted to respectfully follow up as I haven’t received a response yet.
há 7 meses
I told them I want to close the account clearly multiple times and never asked for bonus if you want to experience this then just contact customer support and ask them for account closure then see the response they will try to persuade you with bonus. Even if you don't want.
há 7 meses
Well, as I mentioned before, a valid account closure request must be clear and submitted to the correct department. The screenshots you provided so far do not show such a request.
If you believe you’ve already done this, please double-check the casino’s procedure again and make sure your message isn’t about bonuses or general dissatisfaction. Without that, the casino may not treat it as a proper closure request.
I really recommend reading my previous message again; everything is explained there. 🙏
Editado
há 7 meses
A few days ago, I sent an email expressing my interest in joining your team as a casino tester, specifically to assist in finding and analyzing online casinos available in India. I understand you may receive many inquiries, but I wanted to respectfully follow up as I haven’t received a response yet.
há 7 meses
Thank you for your interest. However, if I may be that honest with you, based on your complaint history, especially based on the number of rejected complaints, I would not expect a very positive outcome.
Obviously a good casino tester needs to demonstrate the ability to understand written guidelines and follow procedures precisely. Uhm, well, qualities that, to be honest, don’t seem fully reflected in the way our current communication flows. This is merely an observation, and nothing more.
Also, since you haven’t specified where and how you submitted your email, I’m afraid I can’t provide any meaningful feedback or update regarding your request. I'm sorry.
há 7 meses
I understand your concerns, and I truly appreciate the time you took to respond. I would like to clarify that many of the complaints I submitted in the past were made during a phase when I was still learning the ins and outs of the online casino space. Looking back, I can admit that some of them may have been immature or impulsive, and I now understand the importance of structured, well-supported feedback that follows guidelines and procedures.
Over time, I've grown significantly—both as a player and as a contributor. I’ve shifted my focus from just playing and reacting, to actually researching, educating players, and promoting responsible gambling through my community. I now take pride in running a group where I warn users about scams, explain bonus terms, and help resolve issues calmly and factually.
If given the opportunity, I would be glad to demonstrate this improved approach through a trial task or by submitting a structured test report. I respect Casino Guru’s standards, and my goal is to align myself with those values.
Thanks again for considering my message.
Best regards,
Sohil Shaikh
há 7 meses
Hello, you switched to an AI assistant, didn't you? Sounds good.
While you don't need to explain the past to me, I find your latest complaint to be much more concerning. It could not even be investigated and I still did not see the way you believe you ask yourself to be self-excluded for example. So, do you wish to proceed somehow with this situation?
"If you believe you’ve already done this, please double-check the casino’s procedure again and make sure your message isn’t about bonuses or general dissatisfaction. Without that, the casino may not treat it as a proper closure request."
Just asking.
Thanks,
Radka
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