Olá,
Sim, acho que eles não farão o pagamento nas próximas 7 horas.
Então, por favor, peça sua ajuda agora.
Ainda são as mesmas afirmações do tipo, vamos passar isso para o departamento financeiro.
Nada mais vem do chat ao vivo do que isso.
Obrigado.
Hello, it must be hard, yet be assured you did all you could the moment you submitted the complaint here.
There is still some hope the casino will process the payment before our team steps in.
According to the preset timer, there are 6 days left. I'd love to say something more positive. 🙏
Olá, a situação permanece inalterada.
O cassino não responde a nenhum e-mail meu, o chat ao vivo fica repetindo e repetindo a mesma coisa.
Não sei por que eles não conseguem transferir o dinheiro.
I understand that this is certainly not a comfortable situation, and I would certainly be as upset as you are if the casino did not give me any relevant answer and just kept repeating the same thing over and over again.
However, the complaint is still open with us, so we'll see where our team gets to. I firmly believe that we will be able to help you alternatively that you will get your money. But for now we will have to wait, although I hate to say it. Take care. ☘️
I won 3.5 thousand dollars in a no-limit game. I was incredibly lucky and got a x17000 multiplier. But the casino has not paid out my winnings since the summer. Communication is only via chat. But in the chat they say that they are not solving anything. Bogamba does not respond to email. I have been waiting for my winnings for 3 months. But I had already lost all hope. I want to warn players that your biggest win in life may be a pain if you play at Bogamba Casino.
Olá, é muito triste ouvir isso.
Você pode nos dizer se recebeu parte dos ganhos ou não recebeu? O Bogamba Casino já pagou alguma coisa para você?
Eu ficaria feliz com uma resposta e experiências.
I won 3.5 thousand dollars in a no-limit game. I was incredibly lucky and got a x17000 multiplier. But the casino has not paid out my winnings since the summer. Communication is only via chat. But in the chat they say that they are not solving anything. Bogamba does not respond to email. I have been waiting for my winnings for 3 months. But I had already lost all hope. I want to warn players that your biggest win in life may be a pain if you play at Bogamba Casino.
Hi, I can see you've been in trouble with the casino for quite a long time when you say it's been since the summer since you didn't get your money. What is the casino's reason for not paying you out and not dealing with it ? Did you play with the bonus or with real money ?
Anyway, I wonder why you didn't come sooner when it took so long, I think you've been waiting too long.
Let's see if our team can sort something out with your open complaint, but I really hope so. I'll keep my fingers crossed for you. 🤞
Thank you all for your support. The casino paid out $2,000. But he refuses to pay another 1600. The support chat can't help. No one answers emails(
Well, I'm certainly sorry if you can't get to another answer.
As for the money you received, the $2000, did you receive that sometime around this time or in the past? As for the other $1600, did the casino give any reason why it took so long or why it didn't pay you out ?
Anyway, our team will definitely try to help you in this situation and we will see what they can do. If you get any new information or if the money comes in, please let us know. Take care. 👍
I received $2,000 back in August-September. And now, the casino has not paid for almost 3 months. When I write in the chat, I am told that the request has been forwarded to the finance department and that I will receive the funds as soon as possible. That's what they said in September. This is what they say even now in December. The chat operator answers with clichéd phrases and only says that he does not deal with withdrawals. I wrote to the mail 4 times - I did not receive a single answer. I am attaching screenshots, I just wrote to them again.
Yes, so you got your first money in the summer and as for the next ones, they haven't arrived yet and the casino keeps repeating the same phrase over and over again. It's definitely not nice if you don't find anything relevant in the context of your withdrawal and it's the same song over and over again.
However, it was the right thing to do to file a complaint and I hope that our team will be able to help you. I'll keep my fingers crossed that everything gets sorted out as soon as possible and you get your money. If you have any new information, please feel free to share it with us. Take care.
Olá,
Este é o mesmo texto que eu.
Obtenha quase todo mês agora, basta copiar e colar no chat.
Ainda não me pagaram nada, ainda estou esperando.
Hi, it would certainly be nice if you used the "reply" button, at least we'll know who you're replying to and the player will be notified of your reply anyway, so you can shorten the time to reply.
However, I see that your complaint is still open and Kristina has taken the necessary things from you so far to move the case forward. It is certainly not nice if the casino keeps repeating the same thing over and over for so long and just keeps giving the same copied answers. How long have you been in this position ?
Anyway, I hope everything gets sorted out and you get your money in the end. If you happen to have anything new, don't hesitate to let us know. Good luck.
Olá,
A coisa toda está acontecendo desde 16 de novembro de 2023. Infelizmente, isso não é legal. Mas essa é a última vez no cassino, sim, os chats são sempre os mesmos.
I see, so basically you got nowhere because the answer is still the same. I think it's been quite a long time since this case has been dragging on so it's certainly good to have an open complaint.
So let's see what our team can sort out and I firmly believe that it will all work out in the end. For now, we will have to wait and see how it all develops. If you have any news, let us know.
Olá, como pude ver hoje o chat ao vivo não está mais disponível.
Experimentei em vários dispositivos e navegadores, o chat ao vivo não existe mais.
Escrevi um e-mail para o cassino, mas eles ainda não responderam a um único e-mail.
Isso significa que não há mais possibilidade de contactar o casino, muito obrigado.
I was also unable to find a live chat on the website. The contact options seem to be limited only to emails. That's really insufficient, especially when you say they didn't reply to you 😕
Estamos esperando por isso há um mês inteiro, é muito triste.
Gostaria de saber se meu banco pode reembolsar o dinheiro que depositei!!! Você tem experiência com isso? Depositou com um cartão de débito MasterCard.
Eu ficaria feliz em ouvir sobre experiências com isso.
According to the complaint's development, I'm beginning to think reaching out to this casino through our Resolution Center be a challenge too. 🙁
Maybe you'd like to know that normally we give the casinos a second chance to respond, meaning an additional week is available for getting in touch with the complaint specialist.
If I were you, I'd ask the bank whether the chargeback is truly possible, even though I would give the complaint a chance.
But it never hurts to take one step ahead. 🤔
Olá, sim, exatamente certo. Fico feliz em dar um tempo, mas ainda vou perguntar ao banco.
Realmente parece que é um casino puro que trapaceia diretamente.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
