há 6 meses
Now you are aware of what I said and there have been cases here before where people have lost their winnings. This was taken from a random casinos terms and conditions but all casinos have the same policy.
Cadoola Casino - discussão geral (página 3)
há 6 meses
Devo dizer obrigado?! 🤣 Basta fechar o tópico, ok. Entendo que eles nunca desbloquearão minha conta e não poderei sacar meus ganhos. Uma palavra para descrever cadoola. Ladrões. Saudações.
Traduzido automaticamente:
há 6 meses
Nada de lição esclarecedora. Apenas nervoso. Para mim, isso é uma farsa completa. Porque ninguém te avisou para usar cartões apenas em seu nome, nem mesmo na fase de depósito. Isso é chamado de fraude. Nenhuma regra...
Traduzido automaticamente:
há 6 meses
I think it's pretty common and accepted practice that when you play in a casino you have to use everything in your name. There are definitely exceptions, but I would certainly look into such things beforehand, because I don't think it's a scam.
I also found in the Terms and Conditions that the casino may ask you to verify your payment method ownership. So in the future, make sure you check these things out and if it's not clearly written, make sure you ask the casino and take a screenshot if they tell you it's not a problem.
há 2 meses
I've deposited about 25eur. Won around 75eur. ive tried to withdraw it but they had to verify me. okay. ive sent every documents they asked for. Sadly, my account has been frozen, the help-chat can't tell me why and my money is gone. What is going on here? One year ago everything was fine and now theyre deleting accounts without any reason and taking money?
Editado pelo autor há 2 meses
há 2 meses
May I ask when exactly you requested the withdrawal, please?
Sometimes casinos do this due to the pending verification process, but we of course believe that the player should be informed about everything.
Have you checked your emails for some messages with the explanation from the casino? Try to have a look into the spam folder as well, as sometimes these emails can finish there.
há 2 meses
Withdrawal was requested 11.07.2024. And i got e-mail about that request, and one mail that mine withraw was cancelled (without reason) but i don't have any email or any other information what happened to my account and why i can't log in. I've even sent an email to them with my questions about money and account but i dont have any reply from them 🙁
Editado pelo autor há 2 meses
há 2 meses
So when you requested the withdrawal, you got an email that it was canceled. Was it only after that that your account was frozen?
I would suggest you file a complaint here with our team, but it is not possible to intervene before the 14-day time frame passes, so right now it is a bit early, you know.
Do you maybe know about any reason that comes to mind why this could be happening?🤔
Try to get in touch with them by chat or email, and keep us updated about any news, please.
há 2 meses
Okay so. to be clear.
11.07 - withdrawal request.
16.07 - frozen account and withdrawal canceled.
16.07 (a bit later) i'm contacting via helpchat and i got information that mine account haas been closed by Administration and they dont have any information about it. But they gave me an email to contact with support.
16.07 (later again) i've contacted with them via email.
17.07 They replied this: (that's literally the same answer that i've got on help chat(copy-paste))
Do you think there is any chance to get my money back? 🙁
Editado pelo autor há 2 meses
há 2 meses
Por exemplo, eles simplesmente congelaram minha conta. Não posso nem verificar com kyc porque ninguém me respondeu desde então. Dinheiro perdido agora. 500 euros. Eles vão gastá-los em remédios. 😂😂😂😂😂😂😂 Karma é tão real.
Traduzido automaticamente:
há 2 meses
Okay so. to be clear.
11.07 - withdrawal request.
16.07 - frozen account and withdrawal canceled.
16.07 (a bit later) i'm contacting via helpchat and i got information that mine account haas been closed by Administration and they dont have any information about it. But they gave me an email to contact with support.
16.07 (later again) i've contacted with them via email.
17.07 They replied this: (that's literally the same answer that i've got on help chat(copy-paste))
Do you think there is any chance to get my money back? 🙁
há 2 meses
I want to believe that they will fix the issue and you will be able to withdraw the money.
Whenever you see that it takes too long for them to do anything, please let us know, and our complaint team will try to help out.
Try to be a bit patient, please. What do you say?
há 2 meses
Por exemplo, eles simplesmente congelaram minha conta. Não posso nem verificar com kyc porque ninguém me respondeu desde então. Dinheiro perdido agora. 500 euros. Eles vão gastá-los em remédios. 😂😂😂😂😂😂😂 Karma é tão real.
Traduzido automaticamente:
há 2 meses
Are you referring to your old complaint, or is it a new situation, please? Because, as I can see, the complaint was rejected for breaching the terms back then.🤔
há um mês
Well, nothing happened to this day. 🙁
há um mês
I'm really sorry for that, and in that case, I would suggest you file a complaint here with our team. We will try to investigate and find out what is going on there.
What do you say? Are you interested? The complaint is free of charge, of course. Here is the link where you can submit it.
If you need any assistance, we're here to help.😉
