May I ask when exactly you requested the withdrawal, please?
Sometimes casinos do this due to the pending verification process, but we of course believe that the player should be informed about everything.
Have you checked your emails for some messages with the explanation from the casino? Try to have a look into the spam folder as well, as sometimes these emails can finish there.
Withdrawal was requested 11.07.2024. And i got e-mail about that request, and one mail that mine withraw was cancelled (without reason) but i don't have any email or any other information what happened to my account and why i can't log in. I've even sent an email to them with my questions about money and account but i dont have any reply from them 🙁
So when you requested the withdrawal, you got an email that it was canceled. Was it only after that that your account was frozen?
I would suggest you file a complaint here with our team, but it is not possible to intervene before the 14-day time frame passes, so right now it is a bit early, you know.
Do you maybe know about any reason that comes to mind why this could be happening?🤔
Try to get in touch with them by chat or email, and keep us updated about any news, please.
Okay so. to be clear.
11.07 - withdrawal request.
16.07 - frozen account and withdrawal canceled.
16.07 (a bit later) i'm contacting via helpchat and i got information that mine account haas been closed by Administration and they dont have any information about it. But they gave me an email to contact with support.
16.07 (later again) i've contacted with them via email.
17.07 They replied this: (that's literally the same answer that i've got on help chat(copy-paste))
Do you think there is any chance to get my money back? 🙁
Por exemplo, eles simplesmente congelaram minha conta. Não posso nem verificar com kyc porque ninguém me respondeu desde então. Dinheiro perdido agora. 500 euros. Eles vão gastá-los em remédios. 😂😂😂😂😂😂😂 Karma é tão real.
Okay so. to be clear.
11.07 - withdrawal request.
16.07 - frozen account and withdrawal canceled.
16.07 (a bit later) i'm contacting via helpchat and i got information that mine account haas been closed by Administration and they dont have any information about it. But they gave me an email to contact with support.
16.07 (later again) i've contacted with them via email.
17.07 They replied this: (that's literally the same answer that i've got on help chat(copy-paste))
Do you think there is any chance to get my money back? 🙁
I want to believe that they will fix the issue and you will be able to withdraw the money.
Whenever you see that it takes too long for them to do anything, please let us know, and our complaint team will try to help out.
Try to be a bit patient, please. What do you say?
Por exemplo, eles simplesmente congelaram minha conta. Não posso nem verificar com kyc porque ninguém me respondeu desde então. Dinheiro perdido agora. 500 euros. Eles vão gastá-los em remédios. 😂😂😂😂😂😂😂 Karma é tão real.
Are you referring to your old complaint, or is it a new situation, please? Because, as I can see, the complaint was rejected for breaching the terms back then.🤔
Well, nothing happened to this day. 🙁
I'm really sorry for that, and in that case, I would suggest you file a complaint here with our team. We will try to investigate and find out what is going on there.
What do you say? Are you interested? The complaint is free of charge, of course. Here is the link where you can submit it.
If you need any assistance, we're here to help.😉
Este cassino é perigoso. Ele verifica os provedores e não oferece bônus, mesmo após 1.000 euros em depósitos consecutivos.
Hello, I guess you have different expectations regarding the bonuses. Could the casino have provided any reasons for their strictness towards you? I believe this news is very convenient for someone who enjoys special offers.
Besides, what does the part about checking providers mean, please? Could be helpful too.
Thank you in advance.
Este cassino, além de não obter ganhos com apostas baixas, não respondeu às minhas mensagens sobre bônus de próximo depósito e, após 1.000 euros em perdas, também fechou minha conta... Eles são perigosos, são ilegais e você não está fazendo nada.
Could you tell us, please, what was the reason for closing your account?
I also quite do not understand the part about the casino being illegal and what we should do, so please try to be more specific.
Thank you.
Quando não há aplicação do RTP para grandes depósitos consecutivos, o controle é necessário pelos serviços competentes. Não entendo... nós pagamos e não temos opinião e julgamento ???? Finalmente, eles são perigosos e isso será provado em breve. Você é responsável por investigá-los e não por encobri-los.
In such cases you need to turn to the licensing authority.
And also please know that we do not cover anyone; we are only an informative site, actually. 🤷♀️
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