há um ano
Any reason for that?🤔 I mean, has the casino ever told you anything?
Cadoola Casino - discussão geral (página 2)
há um ano
Não há razão.. quando retirei 500 euros (depois de ter jogado muitos mais) a minha conta foi bloqueada e fui enviado para o suporte do cadoola kyc. Onde eles pediram documentos impensáveis, como contas feitas para mim
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há um ano
I don't think these are unimaginable documents, but often quite common. For example, what were the ones that you didn't know how to deliver to the casino?
However, I saw that you had already filed a complaint in the past against this casino, which was closed as unjustified because you violated the casino's Terms and Conditions in the context of using a 3rd party deposit method. I assume that was the reason why the casino closed your account, am I right ?
há 8 meses
Terrible customer service, be careful with payments. They don't pay. 2024. februar 🙁
há 8 meses
Do you need help, perhaps? Do you still have an active balance you couldn't withdraw?
4
há 8 meses
Sim, ainda não consegui, onde devo entrar em contato?
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há 8 meses
Nenhuma resposta me foi dada, mas apenas foram solicitados documentos que eu forneci. O cartão utilizado é da minha esposa, não acho problema, posso fornecer 8 documentos dela
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há 8 meses
Most casinos forbid using a 3rd party's card for deposit even if it's a joint account, it normally results in account closure and winnings forfeited.
1
há 8 meses
Não é verdade, utilizo o cartão da minha esposa tanto para saques quanto para depósitos, somados aos meus cartões, na maioria dos sites da Itália sem problemas. Também fiz ganhos importantes e não houve problemas com o saque dividido um pouco em um cartão e um pouco em outro cartão
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há 8 meses
That's good news. In the UK and all casinos I have used they stipulate in their terms and conditions that all deposits must be made in the name of the registered card holder only. People over time have had problems with that issue. So good luck getting your money.
há 8 meses
I registered for Cadoola under a streamer, I contacted him. And he helped me, he spoke to the manager so I got my money. It was a difficult case.
1
há 8 meses
Nenhuma resposta me foi dada, mas apenas foram solicitados documentos que eu forneci. O cartão utilizado é da minha esposa, não acho problema, posso fornecer 8 documentos dela
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há 8 meses
Hello there. Unfortunately, as our complaint team had already informed you in your complaint 👈, we have received clear evidence from the casino that you have used a 3rd party deposit method which is strictly against the casino terms. Actually it is pretty common in online casinos, even though, there can be some exceptions, as you have said here 👈. Therefore it is always better to read the terms at each casino before making a deposit, to prevent this kind of issues.
1
há 8 meses
I registered for Cadoola under a streamer, I contacted him. And he helped me, he spoke to the manager so I got my money. It was a difficult case.
há 8 meses
Hello and congratulations on getting that case solved. What was actually the reason, they didn't want to pay your money from the beginning, if I may ask?
há 8 meses
Eles nem deveriam obrigar você a recarregar com o cartão de outra pessoa, porque eram bons em receber o dinheiro, mas não em devolvê-lo. Aqui está o golpe, todo mundo é bom em receber dinheiro. Revisão muito negativa da minha parte.
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há 8 meses
I can definitely understand if you have negative feelings about it and your review is rather bad. However, as it was said, you always need to use your information, documents, payment method written in your name to avoid similar problems. In most casinos these things are forbidden and lessons should be learned for the future. I hope this has been an enlightening lesson. 😕
há 8 meses
Nada de lição esclarecedora. Apenas nervoso. Para mim, isso é uma farsa completa. Porque ninguém te avisou para usar cartões apenas em seu nome, nem mesmo na fase de depósito. Isso é chamado de fraude. Nenhuma regra...
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há 8 meses
Now you are aware of what I said and there have been cases here before where people have lost their winnings. This was taken from a random casinos terms and conditions but all casinos have the same policy.
há 8 meses
Devo dizer obrigado?! 🤣 Basta fechar o tópico, ok. Entendo que eles nunca desbloquearão minha conta e não poderei sacar meus ganhos. Uma palavra para descrever cadoola. Ladrões. Saudações.
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há 8 meses
Nada de lição esclarecedora. Apenas nervoso. Para mim, isso é uma farsa completa. Porque ninguém te avisou para usar cartões apenas em seu nome, nem mesmo na fase de depósito. Isso é chamado de fraude. Nenhuma regra...
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há 8 meses
I think it's pretty common and accepted practice that when you play in a casino you have to use everything in your name. There are definitely exceptions, but I would certainly look into such things beforehand, because I don't think it's a scam.
I also found in the Terms and Conditions that the casino may ask you to verify your payment method ownership. So in the future, make sure you check these things out and if it's not clearly written, make sure you ask the casino and take a screenshot if they tell you it's not a problem.
há 4 meses
I've deposited about 25eur. Won around 75eur. ive tried to withdraw it but they had to verify me. okay. ive sent every documents they asked for. Sadly, my account has been frozen, the help-chat can't tell me why and my money is gone. What is going on here? One year ago everything was fine and now theyre deleting accounts without any reason and taking money?
Editado pelo autor há 4 meses
