Casino Infinity - discussão geral

Good evening do we know what is going on with this casino?? I made a request for a withdrawal, they told me they need 3 days from the relevant department because I have played in many casinos, I know they want identification, so I also went to the trouble of opening a request to support but it is not possible, they tell me to identify the account if no error is found, the need from the casino I expect a withdrawal of €500 and another €200 that I will make the request tomorrow as they only allow you one withdrawal to make, who has an idea and can help, let me know guys

Καλησπέρα γνωρίζουμε τι γίνεται με αυτό το καζίνο;; Έκανα αίτημα για ανάληψη μου είπαν θέλουν 3 μέρες από το αρμόδιο τμήμα επειδή έχω παίξει σε πολλά καζίνο ξέρω ότι θέλουν ταυτοποίηση οπότε και εγώ μπήκα στον κόπο να ανοίξω αίτημα στο support αλλά δεν γίνεται μου λένε να το ταυτοποίησω τον λογαριασμό άμα δεν βρεθεί σφάλμα η ανάγκη από το καζίνο περιμένω ανάληψη 500€ και αλλα200€ που θα κάνω αύριο το αίτημα καθώς σε αφήνουν μόνο μια ανάληψη να κάνεις οποίος έχει ιδέα και μπορεί να βοηθήσει ας μου πει παιδιά

Hello. This casino has got a pretty good safety index according to our site.

Usually, the whole withdrawal process can take up to a few days, at times even up to a few weeks, it really depends on the particular casino and payment method chosen. Also, before the withdrawal can be cleared out by the casino, the verification procedure needs to be completed. It is very important step and serious casinos tend to take it very seriously. So have you past the verification yet? Is there a possibility that you still need to maybe send some documents the casino is asking for?

When did you exactly ask for the withdrawal if I may ask?

Waiting for your answer.

Yesterday I requested a withdrawal but they didn't ask me for identification, I know that they will delay me, maybe I'm playing the money that won't happen, I've requested a withdrawal of €500 and I lost €300 that I had left in my casino account as they allowed me 1 withdrawal per day Max and until €500....

I sent support to identify my details from now on but they tell me that it is not necessary, I know this trick as in a few days they will cancel my withdrawal and ask for identification, I will wait a few days again until it is approved in case I play the money but again I say this will not be done by me

Χθες ζήτησα ανάληψη αλλά ταυτοποίηση δεν μου ζήτησαν το ξέρω ότι θα με καθυστερήσουν μήπως και παίζω τα λεφτά που δεν θα γίνει αυτό έχω ζητήσει ανάληψη 500€ και χάλασα 300€ που μου είχαν μείνει στον Λογιαριαμσο του καζίνο καθώς με άφηναν 1αναληψη την ημέρα Μαξ και μέχρι 500€....

Εγώ έστειλα στο support να ταυτοποίησω από τώρα τα στοιχεία μου αλλά μου λένε δεν χρειάζεται,το κόλπο αυτό το ξέρω καθώς σε λίγες μέρες θα μου ακυρώσουν την ανάληψη θα ζητήσουν ταυτοποίηση θα περιμένω πάλι κάποιες μερες μέχρι να εγκριθεί μήπως και παίξω τα λεφτά αλλά ξανά λέω αυτό δεν θα γίνει από το μέρος μου

It's great you are so determined to leave the balance untouched. A very wise step, if I may add.

I suggest taking a screenshot of your conversation with the casino where they told you the KYC is not needed at this stage. Just in case you later find yourself in the situation you already described, such proof might come in handy.

Speaking about the daily withdrawal limit, could you tell me the sum you are allowed to withdraw? It is not so obvious to me, frankly.

Thank you!

It depends on your Vip level, you can withdraw €500 per day

Πάει βάση το Vip level σου μια ανάληψη μπορείς την ημέρα 500€

I see, so the higher the level, the bigger the withdrawal will probably be later. Anyway, let's see how you will do in this case and whether you will get your money. If you have any new information in the context of the withdrawal could you please let us know ? I strongly believe that you will get your money in the end. Fingers crossed. 🤞

Why has the license information disappeared from the casinos owned by Rabidi N.V.?

Hello. I will surely contact our data team to check this out and will let you know as soon I have the information. Thank you.

Hey. So I have got the information from our data team. All the casinos have been checked out as being licensed, but the casinos only display the information to players from certain countries on their websites.

Hope this information helped you somehow.

Yesterday I registered at infinity casino because I saw on a page that it got a license for Greece. I made the first deposit of 30 and chose the 100% first deposit bonus. That is, I had 60 in my account (30+30). I played with the fruits and I finally decided to make a withdrawal to test their reliability. Playing for several hours, I had 110 euros in my account. Because I had to play another 700 euros to fulfill the terms of the bonus, I canceled the bonus to withdraw the rest. However, instead of keeping the 30 and leaving the remaining 80 in my account, they took everything from me. I have played in all the legal companies in Greece and this is the first time this has happened. Guys are suspicious. Avoid them.

Χθες εκανα εγγραφη στο infinity casino γιατι ειδα σε μια σελιδα οτι πηρε αδεια για Ελλαδα. Εκανα την πρωτη καταθεση 30 και διαλεξα το μπονους 100% πρωτης καταθεσης. Ειχα δηλαδη 60 στο λογαριασμο μου (30+30). Επαιξα στα φρουτακια και τελικα λεω να κανω αναληψη για να δοκιμασω και την αξιοπιστια τους. Παιζοντας αρκετες ωρες, ειχα στο λογαριασμο 110ευρω. Επειδη επρεπε να παιξω ακομη 700ευρω για να συμπληρωσω τους ορους του μπονους, επελεψα ακυρωση του μπονους για να κανω αναληψη τα υπολοιπα. Ομως αντι να μου κρατησουν τα 30 καινα μεινουν τα υπολοιπα 80 στο λογαριασμο μου, μου τα τραβηξανε ολα. Εχω παιξει σε ολες τις νομιμες εταιρειες στην Ελλαδα αι ειναι η πρωτη φορα που συμβαινει. Οι τυποι ειναι υποπτοι. Αποφυγετε τους.

Hey, did all your money disappear ? Have you tried to see if they have something like that in the Terms and Conditions regarding bonuses ? Did you ask the support why it happened and you didn't have at least a deposit left ? 

However, in such a case I would say that it is always a good idea not to take the bonus or to finish it in the end to avoid similar situations. Alternatively, before you cancel it, always check in the live chat what happens when you do it.

They claim bonuses and don't give them.

After I complained to them, they gave me bonuses that they don't have in their offers.

You cannot withdraw more than €500 at the VIP1 level.

You're running and they just happen to have technical problems.

But if you ask, their representative will answer you.

In a few words, deposit in seconds, withdrawal with a thousand obstacles to not get them but to play them.

I won't bet a single penny until I get my money.

And since I happen to know you, I will file a complaint with the EEEP to block them. And because they have actually applied to get a license, I will talk to EEEP (I have a friend) so that they can examine in great detail which companies they are going to give a license to.

Ταζουν μπονους και δεν τα δινουν.

Αφου τους εκανα παραπονα, μου εβαλαν μπονους που δεν εχουν στις προσφορες τους.

Αναληψη δεν μπορεις να κανεις πανω απο 500€ στο επιπεδο VIP1.

Κεδιζεις και ολως τυχαιως εχουν τεχνικα προβληματα.

Αλλα ρωτας αλλα σου απανταει ο εκπροσωπος τους.

Με λιγα λογια, καταθεση σε δευτερολεπτα, αναληψη με χιλια εμποδια για να μην τα παρεις αλλα να τα παιξεις.

Δεν θα πονταρω ουτε λεπτο μεχρι να παρω τα χρηματα μου.

Και επειδη τυχαινει και γνωριζω, θα κανω καταγγελια στην ΕΕΕΠ για να τους μπλοκαρουν. Και επειδη οντως εχουν κανει αιτηση για να λαβουν αδεια, θα μιλησω με ΕΕΕΠ (εχω φιλο) για να εξετασουν πολυ λεπτομερως σε τι εταιρια προκειται να δωσουν αδεια.

Hello. I have seen that you already submitted a complaint with our team, where Petronela is awaiting some more information. To reply her, just follow this link, please.

Have you got any updates, perhaps, was the technical issue solved by now?