há 3 semanas
Eu escrevo no chat, eles apenas escrevem que há um erro de sistema com o saque, e o fato de terem removido meus 500 euros da conta é normal???
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FEZbet Casino - discussão geral (página 6)
há 3 semanas
e você ainda deu a eles uma classificação de 9,8??? Por quê? Por cancelar meus ganhos e pegar meu dinheiro?
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há 3 semanas
Hi Romi! Thank you for your answer.
You guys from CG do an awesome job! Very helpful for players.
It's been a while, but they fully paid me on September 27th and 29th.
They asked me for 3 different validations - identity, bank statements and a selfie with their website on the background. Each validation took 48-72 hours to confirm. So I advise people to be patient.
To avoid future problems with customers, they should improve their validation methods and also make it clear for customers that it's a requirement for any withdraw to go through. The way it is today, it's shady and may lead the customer to be anxious about the security of its funds.
Anyway, thanks again.
Keep up the great work!
Editado pelo autor há 3 semanas
há 3 semanas
mais um escritório de viadinhos que não pagou, o saque estava pendente desde sexta-feira, cancelou o saque e pronto....
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há 3 semanas
I can see that you are really upset with this casino, but can we please take it step by step here, so the issue is better understandable?🙏
What do you mean they took your money, please, as you said in your other post?
You requested the withdrawal on Friday, right? Is your account fully verified, or do you have to go through the process?
Do you still see the money in your account or they are not shown there anymore?
Please reply with some more details regarding all this, and we will try to find out what could happen at this casino.
há 3 semanas
Hi Romi! Thank you for your answer.
You guys from CG do an awesome job! Very helpful for players.
It's been a while, but they fully paid me on September 27th and 29th.
They asked me for 3 different validations - identity, bank statements and a selfie with their website on the background. Each validation took 48-72 hours to confirm. So I advise people to be patient.
To avoid future problems with customers, they should improve their validation methods and also make it clear for customers that it's a requirement for any withdraw to go through. The way it is today, it's shady and may lead the customer to be anxious about the security of its funds.
Anyway, thanks again.
Keep up the great work!
há 3 semanas
Thank you so much for your kind words. We always try to do our best to help our users.
I am glad that you have received your money, and it is nice to read some of your insides. If you're interested, you can submit a user review where you describe this experience of yours. It really could help others to better understand how this casino works.
Here is the link for you if you decide to do so.
We'll look forward to hearing from you again.
há 3 semanas
Sim, na sexta-feira ganhei 2 apostas e coloquei em saque, e ontem eles pegaram o dinheiro e não tem dinheiro na conta. Eles não pediram verificação!!!
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há 3 semanas
In this case, you really did the right thing to file a complaint here. Our team will start to investigate the matter, and hopefully they will be able to get in touch with the casino so we can find out what happened.
Are you able to communicate with the support now?
Let's wait for another step regarding your case, which will lead us to the resolution of all this.
há 3 semanas
Posso contatá-los, mas eles não falam nada lá porque só trabalham no chat e não podem falar nada sobre finanças... Já abri uma reclamação... Estou cansado de abrir cassinos e não pagar às pessoas o dinheiro que ganharam... Precisamos encontrar uma maneira de lidar com eles...
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há 3 semanas
Yeah, usually the live chat has no information regarding withdrawals and stuff like that.
I surely understand your frustration here, but let's just stay patient, and hopefully it'll be solved out soon.
And maybe in the end the casino will be able to fix the error as they said it was due to that, and soon you'll get your money. Right?🤷♀️
We'll be here if you have any news regarding all this.
há 3 semanas
Eles vão dizer a mesma coisa que Spinaga, eles simplesmente fecharam a conta da pessoa e pronto!!! e você não ajudou!!!
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há 3 semanas
You know, I think it would be fair to explain that we just can't defend the player's interest if the casino proves this particular player has violated the basic rules. Like you did at Spinaga. This is actually the reason why we could not help you.
It is not my intention to be mean, but can you assure us that something similar has not occurred at FEZbet Casino, please? If you're convinced this casino will respond in the same way, it naturally raises some questions.
I hope you realize that my only goal is to assist you in avoiding needless mistakes.
há 3 semanas
as pessoas jogaram lá e não eu, e como já fui visto aqui, escrevi um post também, só que não sobre minhas contas de jogo, mas sobre outras, existe uma proibição nisso? É possível provar que não fui eu que joguei, mas outra pessoa, eles só não querem devolver o dinheiro, só isso.. bloquearam a conta e isso é bom!
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há 3 semanas
Eu também não entendo por que os cassinos que enganam e roubam as pessoas têm classificações tão altas, o cassino Fezbet me enganou em 900 PLN, ninguém estava interessado em ajudar, há tantas reclamações sobre o cassino Fezbet e a classificação ainda é 9,8, para mim é incompreensível
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há 3 semanas
Sra. Radko, por que esse cassino ainda tem uma classificação tão alta? Há tantas reclamações e opiniões ruins sobre esse cassino e a classificação ainda é quase máxima, algo está errado aqui para que tais situações ocorram
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há 3 semanas
as pessoas jogaram lá e não eu, e como já fui visto aqui, escrevi um post também, só que não sobre minhas contas de jogo, mas sobre outras, existe uma proibição nisso? É possível provar que não fui eu que joguei, mas outra pessoa, eles só não querem devolver o dinheiro, só isso.. bloquearam a conta e isso é bom!
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há 2 semanas
I'm sorry, are you saying you've been sharing the information on behalf of someone else? I most likely did not understand you well. What do you intend to prove, and also to whom, I wonder. Are you perhaps referring to your current complaint against FezBet? Surely you can provide anything you have to Veronika; she will go through that, don't worry.
As far as I can guess from the screenshot posted in the complaint thread, the casino suffers technical issues; well, it may happen. Do you have any reason to believe the casino is not being honest with you?
há 3 semanas
Sra. Radko, por que esse cassino ainda tem uma classificação tão alta? Há tantas reclamações e opiniões ruins sobre esse cassino e a classificação ainda é quase máxima, algo está errado aqui para que tais situações ocorram
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há 2 semanas
Hi there. My name is Radka, if you don't mind.
We have previously discussed numerous casinos in exactly the same way. Still the same reasons apply. I apologize; I have run out of explanations for you and I am sorry to see that, despite our best efforts to explain how it works to you, you just keep asking the same questions.
Please keep these things in mind:
forum posts does not count to rating
unclosed complaints or resolved complaints do not count too
On the other hand, these point you may access anytime are still valid:
Very big casino based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Basically, this is it. Feel free to submit another gambling-related complaint if you feel casinos are not acting fairly, please.
