Esse casino é de facto uma piada.
🤣🤣🤣🤣🤣
Eu ainda estou a espera dos meus 420€ que ganhei num bónus
E do histórico de jogo que comprova isso
É que o histórico de jogo só desaparece no momento que conclui o bónus! Estranho isso 🤔
Estou a espera até hoje
Tudo bem Radka 😉 Não fique com raiva
O cassino me enviou um e-mail
Obrigado por entrar em contato com a equipe Flappy.
Observe que sua solicitação está sendo revisada e entraremos em contato com você o mais breve possível.
Estamos à sua disposição para quaisquer outras dúvidas ou preocupações.
Atenciosamente,
A Equipe Flappy
Hey there!
I'm not angry, I'm trying to figure out whether you acted in compliance with the rules, that's all 🙂.
But it seems I won't get the response to this "How exactly you asked for the account closure and where you sent your requests?"
I aimed to help you out, you know. For the moment, let's see what comes next, the rep is here...
We shall see, I guess.
Hey there, and welcome.
I was hoping you could address the players in need directly, providing insights or just checking out the situation for them.
Given the current circumstances, this statement "Please, let us know if we can make things better, we are here to listen!" was really not the best one, if I may say so.
Could you address the representative? I would also provide your ID, it's worth trying, don't you agree? 🙂
Pelo que vejo, muitas pessoas têm problemas com o cassino agora!
Você pode me ver muito bem...
Provavelmente nunca verei meu reembolso em alguns anos
Ja tentei, e tenho uma tentativa de queixa contra o casino aqui no guru mas não está a resultar por agora
Dear Mco00,
Thank you for sharing your feedback and we are sorry to see that you did not enjoy your time using our services.
Kindly note that we have tried to explain multiple times that the bonus without a deposit that you have received was a complementary bonus provided by our team.
As per the T&C stated on the website all such bonuses do have certain limitations. Furthermore, we went above and beyond these by increasing the maximum withdrawable amount from the no-deposit bonus for your account as goodwill gesture.
We see that this goodwill gesture was not taken as such and it created further complications. We are sorry about this situation and that such misunderstanding has been created.
Kind regards,
Flappy team
Pelo que vejo, muitas pessoas têm problemas com o cassino agora!
Você pode me ver muito bem...
Provavelmente nunca verei meu reembolso em alguns anos
Dear nix1,
Thank you for sharing your opinion.
We would kindly like to draw your attention to the fact that we have processed your account closure as per our procedures and your account is closed.
Please, note that we are asking for the account closure reason, in order to handle in the best possible way your account.
Kind regards,
Flappy team
Depois do dinheiro em depósitos que fiz sem nenhum saque acho que era o mínimo
Mas devia ser bónus sem máximo saque porque isso nunca tinha visto em nenhum casino.
No final não ganhei nada não saquei nada e o histórico desse jogo está onde?
Dear Mco00,
Once again, we are sorry about the ongoing situation and that you feel dissatisfied from our services. For sure, it was not our intention.
We would like to suggest you to get in touch with our team in private and we will try to make up things for you.
Looking forward to your contact.
Kind regards,
Flappy team
Ja fiz isso mas não foram capazes de resolver ou não quiseram resolver 🤷♂️
Não perco mais tempo
O que? EU SEI QUE MINHA ACC FOI FECHADA!!
Nada é mencionado sobre o reembolso?
Scam.
It has been many hours since I deposited, money is not in my account and the customer support refuses to help. Money left my bank account instantly
edit: Now I was apparently banned from chat. Avoid these scam artists. Iwill never see my deposit
The money is still not credited to my account and the customer support has done absolutely nothing to help.
These con artists are happy taking your money. So; if tou want to lose without even playing a cent, this casino seems like an incredible choice! They take the money from your bank account but never credit.
Scam.
It has been many hours since I deposited, money is not in my account and the customer support refuses to help. Money left my bank account instantly
edit: Now I was apparently banned from chat. Avoid these scam artists. Iwill never see my deposit
Dear Yoyeli,
Thank you for sharing your feedback and we are sorry for the caused inconveniences with your delayed deposit.
Our customer support team received your escalation yesterday and immediately forwarded it to the relevant team for resolution.
We would like to kindly update here that the case has been resolved earlier today: the deposit was received on the game account and has been used accordingly.
We remain at your disposal for any further comments.
Kind regards,
Flappy
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