CasaFórumCasinosFrumzi Casino - discussão geral

Frumzi Casino - discussão geral (página 9)

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há um ano
uspt

What a coincidence you rejected my review of the casino 😀 AND DELETED IS COMPLETELY! What a clown show.

Trying to get back at me ?


You always defend the casinos whatever they do huh...

há um ano
uspt

Please know that your user review has been rejected due to the fact that our internal system has detected some similarities with other user review already submitted for this casino. The similarity, to explain you better, is the same IP address in your case.

As only one user review per casino per player is allowed and can be published, we had to reject your user review for this casino.

I hope that you can understand it better now.

há um ano
uspt

Wow. You think you are clever eh? 😀

há um ano
uspt

Hi,

I am watching the show, and to be completely honest, I believe you are trying harder than we are to be the smart one. 😀

How about we start again with a few basic details?

We are always available to explain any situation to anyone, so your brief but sarcastic messages kind of miss the point. I would advise you to work at it.

I feel that saying we are lying can be translated into "I do not understand the Safety Index and it's current value." Is that close? That's very common and not so complicated at all.

Using the description I sent to another player today can assist:

"The casino's Safety Index represents the probability of getting paid. It does not say how fast the withdrawals will be handled. Thus, withdrawal speed is excluded from the Safety Index and is considered to be a user experience, for which we provide user feedback and a forum. Not to mention, withdrawal speed is not measurable for us."

+

"There are tons of good casinos with terrible user feedback, including slower KYC processes and ultimately long withdrawals. Result? It is surely a good idea to consult not just the Safety Index but also the user feedback, complaints, and forum. Only that will show you the whole picture.

Let me know whether you're interested in details, or we can just talk things out."

What else do you think? Modify your approach, and I will do the same.




há um ano
grptus

FINALMENTE OS DOCUMENTOS PARA A IDENTIFICAÇÃO COMPLETA DA MINHA CONTA NA FRUMZI FORAM CARREGADOS... ESPERANDO NOVAMENTE E ESPERANDO QUE ALGUM DIA EU COMEÇE A RECEBER O DINHEIRO QUE GANHEI...

Traduzido automaticamente:
jojoskoronas
há um ano
grptus

EM ALGUM MOMENTO ELES VÃO PEDIR IDENTIFICAÇÃO. O MESMO ACONTECEU COMIGO, MESMO QUE EU TENHA FEITO ALGUNS SAQUES NO PASSADO.....APÓS 20 DIAS DOS MEUS PEDIDOS ELES PEDIRAM OS DOCUMENTOS QUE FORAM ENVIADOS HOJE, ENTÃO ESTOU ESPERANDO A RESPOSTA DELES PARA IDENTIFICAÇÃO E DEPOIS COMEÇAR A RECEBER MEU DINHEIRO.

Editado
Traduzido automaticamente:
ARTOULIN
há um ano
grptus

Me pediram identificação e imagina que me pedem uma selfie com fundo mostrando a página com meu RG, mano, eles estão pedindo besteira

Traduzido automaticamente:
há um ano
grptus

ELES ME PERGUNTARAM A MESMA COISA E NÃO ME IMPORTO O QUÃO TOLO É QUE ELES TENHAM PEDIDO A FOTO COMPLETA DO MÉTODO DE PAGAMENTO QUE EU FIZ PARA ELES E QUALQUER OUTRA TRANSAÇÃO QUE EU TENHO FEITO COM MEU CARTÃO BANCÁRIO DE 1/1/25 A 1/2/25... EU FIQUEI DECEPCIONADO LÁ, MAS PARA RECEBER MEU DINHEIRO EU O ENVIEI

Traduzido automaticamente:
ARTOULIN
há um ano
grptus

Como posso fazer isso com a selfie? Eles estão me pedindo para enviar o comprovante de um cartão que eu já havia depositado e não o tenho em minha posse. O banco o fechou e eles querem esse cartão.

Traduzido automaticamente:
há um ano
grptus

SE VOCÊ TEM INTERBAGING PODE BAIXAR O ENCERRAMENTO DO CARTÃO EM PDF CASO CONTRÁRIO PEDE AO BANCO.....QUANTO A SELFI ABRI O COMPUTADOR NA PÁGINA FRUMZI QUE GUARDEI NA FRENTE COM MINHA IDENTIDADE NA MÃO E FUI FOTOGRAFADO xaxa pediram coisas engraçadas


Traduzido automaticamente:
ARTOULIN
há um ano
grptus

Sim, eles estão pedindo misericórdia, estou cansado.

Traduzido automaticamente:
jojoskoronas
há um ano
grptus

Eu também estou cansado, mas não vou dá-los de graça... se você tiver algo mais novo, escreva para mim, e eu farei o mesmo, talvez possamos ajudar a conseguir o dinheiro.

Editado
Traduzido automaticamente:
há um ano
grptus

Eu também estou cansado, mas não vou dá-los de graça... se você tiver algo mais novo, escreva para mim, e eu farei o mesmo, talvez possamos ajudar a conseguir o dinheiro.

Traduzido automaticamente:
há um ano
grptus

Obrigado.

Traduzido automaticamente:
Romi
há um ano
uspt

A lie!


Same IP...wow....IMAGINE IT BEING THE SAME IP AS IT WAS ME WHO WAS EDITING THE POST:::::


EDITING!!! 😀😀


So I suppose EDITING ONES OWN REVIEW IS FORBIDDEN IN THIS PLACE NOW.


Again, tried to be clever and ....yeah. Not really.

Radka
há um ano
uspt

Oh I am sorry but the problem here is this DESPITE you trying to spin it around and be clever:


I tried to modify my review to reflect the current situation with the casino, and you deleted the whole review.


Its not there anymore.


Then someone comes and say...."buhahahah the same IP and you posted it twice pling pling...".

Uum....its called EDITING THE REVIEW and there never was TWO and OFC IT WAS FROM THE SAME PERSON: ME.


So I have really no idea why you fighting this. My whole critic was based on your censor.

há um ano
grptus

Me pediram identificação e imagina que me pedem uma selfie com fundo mostrando a página com meu RG, mano, eles estão pedindo besteira

Traduzido automaticamente:
há um ano
uspt

I have from a customer service source that their sister casinos are suffering from the same "ques".


Actually I was astounded when one of their customer service(not Frumzi but from sister casino, they have same people doing it) said that they are experiencing financial trouble. The casinos have moved from under Malta license in 2022-2023 to Curacao and now some Azores or como island or whatever( I can be wrong of the names), so to me it seems they running. Add also this customer sevice guy said....and listen to this, the are currently emphasizing cash flow for the bigger amounts because hand to hand.....so if you have under 1500 e withdrawals pending good luck...and yes, they can postponed by asking KYC. Gives them more time to play around their cash problems, I presume! Ofc, take this with a pinch of salt, I do not claim the INFO given is 100 % accurate or that I understood it correcty (as we spoke english) but the impression I got was that.

And the fact at least 3 / 5 sister casinos are experiencing the same lag in paying out. HUGE ques they said. 2-3 weeks.


So...

Kallenen
há um ano
uspt

Hi, now I understand the issue - thanks. This is concrete and we can work with that.

I hope it is obvious that user reviews are not designed to review Casino Guru - so this was one of the rejected updates. However, I believe that's not the point, so I asked Romi to review again your user reviews history and give you more details.

há um ano
uspt

A lie!


Same IP...wow....IMAGINE IT BEING THE SAME IP AS IT WAS ME WHO WAS EDITING THE POST:::::


EDITING!!! 😀😀


So I suppose EDITING ONES OWN REVIEW IS FORBIDDEN IN THIS PLACE NOW.


Again, tried to be clever and ....yeah. Not really.

há um ano
uspt

Hello there.

Firstly, I would like to apologize that I was hasty in making premature decisions about the given situation regarding your user review for this casino.

And if I may, I would like to explain everything now.

When reviewing your user review, our internal system detected that another user review was submitted already to this casino from the same IP, as I have said before. The user review was also containing the same rating as you have given in yours and was submitted by the player from your country as well. In these cases, we always try to stay unbiased, and because only one user review per player and casino is allowed, the "duplicated" ones are rejected.

And exactly the same thing happened here. I'm sorry though that I didn't give you a chance to prove, let's say, that all this was some kind of mistake, so please let me fix it now.

In order to get your user review approved and for us to make sure that it really was just a mistake on our side, please help us to check everything right by sending screenshots showing your identification and casino account activity with visible user name or email and deposit or withdrawal history, or anything else declaring active account usage, such as history of your gaming activities.

Our email: community@casino.guru

We really appreciate your cooperation in this matter, and we'll wait for your reply.

há um ano
grptus

FINALMENTE OS DOCUMENTOS PARA A IDENTIFICAÇÃO COMPLETA DA MINHA CONTA NA FRUMZI FORAM CARREGADOS... ESPERANDO NOVAMENTE E ESPERANDO QUE ALGUM DIA EU COMEÇE A RECEBER O DINHEIRO QUE GANHEI...

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há um ano
uspt

Great so it went somewhere. I've seen your complaint and therefore the casino are also commenting, so I believe it will be resolved. I saw that your last message was that you uploaded the document with your name because that was what they were missing. We'll see if that's okay. 

Let me know how it turns out.

Jaro
há um ano
grptus

CLARO QUE TE INFORMAREI... VAMOS VER EM QUANTOS DIAS ELES RESPONDERÃO SOBRE OS DOCUMENTOS... ELES DIZEM 2-3 DIAS ÚTEIS ESPERO QUE SEJA ASSIM... ENTÃO, LÓGICAMENTE DEVO TER UMA RESPOSTA HOJE


Traduzido automaticamente:
ARTOULIN
há um ano
grptus

Artulin, acabei de receber meu primeiro dinheiro, amigo.

Traduzido automaticamente:
há um ano
grptus

CLARO QUE TE INFORMAREI... VAMOS VER EM QUANTOS DIAS ELES RESPONDERÃO SOBRE OS DOCUMENTOS... ELES DIZEM 2-3 DIAS ÚTEIS ESPERO QUE SEJA ASSIM... ENTÃO, LÓGICAMENTE DEVO TER UMA RESPOSTA HOJE


Traduzido automaticamente:
há um ano
uspt

So I'm curious if you'll get it today. According to what another player wrote, he got some money, so I believe it will only get better. 🙂

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