FórumCasinosGate 777 Casino - discussão geral

Gate 777 Casino - discussão geral (página 6)

há 3 anos por Radka
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31605 visualizações 113 respostas |
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1...5 6
há um ano

I tried to withdraw money, and they locked my account for 7 weeks, week 2 I was told account verified no one would reply, finally got it unlocked and they took all my money, I still have not had a email, Live surport was no help I asked for some complimentary free spins in the meantime and was offered a bonus in stead, I said I had no money, they asked why I said because you took it I'll have to wait until pay day and then excluded me for my replys still no email still no money, don't recommend at all, I did untill I tryed to cash out, took my money for months then do this

Renee2403
há um ano

Hi, so the casino first blocked your account where you had funds and then unblocked it with the fact that you had nothing in it, do I understand correctly ? Was there any reason for the casino to take your money ? 

I think in this case it would probably be best to lodge a complaint because it is not right to block an account with money and then unblock it and take the money without a reason. You can find a link to the complaint here: https://casino.guru/complaints/all

Are you going to try it and go for it ? 

há 11 meses

Olá. Tenho um problema sério com este casino porque solicitei um levantamento de 1.000.000 clp há 2 dias e agora verifico a minha conta e parece que não tenho nenhum levantamento pendente e o dinheiro desapareceu da minha conta. Entrei em contato com o suporte e eles me disseram que me enviariam um e-mail e nada aconteceu.

Traduzido automaticamente:
Vlinee17
há 11 meses

Hi, did the casino also tell you any reason why you can no longer see your withdrawal ? Isn't it possible that the casino has already sent you the money ? As for the email, you still haven't received anything from the casino ? 

However, I see that you managed to file a complaint, so our team will try to help you in your situation.

If you hear anything new don't hesitate to update us. 

há 11 meses

Olá. O casino respondeu-me que amanhã à tarde iriam enviar novamente o meu dinheiro para a minha conta de jogo, estarei à espera. Te conto amanhã, muito obrigado.

Traduzido automaticamente:
Vlinee17
há 11 meses

I understand, so we will wait to see if the casino keeps its promises and you get your money. When that happens, don't hesitate to let me know.

Jaro
há 11 meses

Olá, o cassino realmente devolveu meu dinheiro, mas quando tentei solicitar meu saque novamente, eles bloquearam minha conta com todo o meu dinheiro, não consigo entrar. Pedi as respetivas explicações mas não me deram, apenas me disseram que devia esperar um email que nunca chega. file

Traduzido automaticamente:
Vlinee17
há 11 meses

So you still don't have any explanation from the casino why they blocked your account ? It's quite strange if the casino told you that they will return the money to your gaming account and as soon as they gave it to you they blocked your account. 

However, since you have a complaint with us, our team will try to help you. 

If you have any further information, please do not hesitate to let us know. 

Jaro
há 11 meses

Olá, o casino ainda mantém a minha conta bloqueada, disseram-me que quando verificassem o meu endereço iriam desbloqueá-lo, já verificaram e ainda está bloqueado. Já enviei vários e-mails mas não obtive respostas.

Traduzido automaticamente:
Vlinee17
há 11 meses

I get that this is certainly frustrating and I don't think it takes that long to verify the address. Especially when you say it's already verified but the account is still blocked. Of course the casino's response would be the best, but since they don't bother to answer, it's difficult. 

However, our team will try to help you and hopefully you will get your money back.

I will wait for the next update.

Jaro
há 11 meses

Sim, a verdade é que estou bastante frustrado porque mantêm a minha conta bloqueada e já está tudo verificado, até me enviaram um email a dizer que já estava verificado. Mas quando pergunto quando vão desbloquear minha conta, eles não respondem nada e apenas me fazem esperar. Estou muito preocupado porque meu dinheiro está aí e não consigo ver nada porque não me deixam acessar a conta.

Traduzido automaticamente:
Vlinee17
há 11 meses

I totally understand that you are frustrated because I would be too. The fact that the casino doesn't actually answer your question may be because they are still doing follow-up checks. If you are getting nowhere and the casino is not communicating, then since you have a complaint filed as I said, our team will try to help. I will keep my fingers crossed for you. 🤞

Jaro
há 11 meses

Olá, minha conta ainda está bloqueada, me comunico via chat e me dizem que devo continuar esperando, não me dão nenhuma solução e meu dinheiro ainda está aí.

Traduzido automaticamente:
Vlinee17
há 11 meses

Well, I'm sorry to hear that the only answer you get is just to wait. I don't think it's right when you have absolutely no idea what's going on. 

However, I also noticed that we have contacted the casino to respond to the complaint and so far they have not done so. I hope that they will provide an answer and a solution so that everything is resolved and you get your money. Good luck. ☘️

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