Hertzbetz Casino - discussão geral (página 2)

Perhaps you could tell us what exactly happened at this casino.

Hello, I played at hertzbetz.io and deposited €20 twice via ubet online banking. I then had some luck and wanted to withdraw €1370. My account is verified.

Hallo ich hatte hertzbetz.io gespielt hatte 2xmal 20euro eingezahlt ubet online banking .und hatte dann etwas Glück und wollte dann 1370euro auszahlen mein Account ist verrifi

My account was blocked because I won. Apparently, I violated rule number 9. I was suspected of fraud. I thought it was a joke.

Mein konto wurde gesperrt weil ivh gewonnen hab .Angeblich hätte ich gegen verstoß nr 9. Betrugsverdacht ich dachte das ist ein Scherz

What can be done about it now?

The payouts before were always problem-free.

Was kann man den jetzt dagegen tun

Die Auszahlung davor waren immer problemlos

Did you get any explanation of what exactly you have done, though?

Were you playing with some bonus, by the way?

No, I have no explanation. They wrote to me saying they suspected fraud.

I deposited €20 twice: first €20 with a bonus, and after I lost, I deposited another €20 without a bonus.

nein ich habe keine Erklärung das haben die mur geschrieben sie hätten den Verdacht auf Betrug

Ich habe 2xmal 20euro eingezahlt erst 20euro mit bonus und als ich verloren hab hatte ich nochmal eingezahlt mit 20euro ohne bonus

So, a complete fraud.

Also völliger betrug

And this is your first withdrawal attempt, right?

Our complaint team has already started to work on your case, so reply to some additional questions whenever possible.

My withdrawal was confirmed, and a day later the account was blocked. I didn't do anything wrong. I had won three times at this casino. I never had any problems with deposits or withdrawals. Everything went smoothly until Monday when I won and wanted to withdraw. The withdrawal was confirmed, but a day later I couldn't log in anymore.

Meine Auszahlung würde bestätigt und ein Tag später wurde das Konto gesperrt.ich habe nix falsch gemacht . In diesem casino hatte hatte ich 3mal gewonnen. Hatte nie Probleme mit ein und Auszahlung. Bis am Montag als ich spielte gewonnen habe und auszahlen wollte ging alles würde bestätigt und ein tag später könnte ich mich nivht mehr einloggen

Well, if you were able to withdraw before, that means the casino pays.

I hope that we'll find out soon what actually happened.

Do you have anything on your mind, perhaps? Did you play all good according to their terms?

I am a mother of eleven children. How can I manipulate an online casino?

The last withdrawal I made from this casino was in December 2025. I can prove everything; it was all done via online banking. The casino simply refuses to pay out. They think the player deposited €20 twice on April 20, 2026, and was lucky and won; that's why it's called gambling.

Ich bin mutter von elf Kindern. Wie soll ich ein online casino manipulieren

Die letzte Auszahlung die ich auf dieser casino gemacht habe war im Dezember 2025 kann ich alles belegen ging alles über online banking .dad casino möchte einfach nichr auszahlen die denke doch die Spielerin hat zweimal 20euro eingezahlt am 20.4.26 und hatte glück und hab gewonnen deswegen heist es ja glückspiel

Well, you could actually do something you are not even aware of, you know.

And I'm not saying that you did, don't get me wrong.

We have to wait now to see what will happen. Please, stay patient.

What I also don't understand is that I'm still receiving emails from the casino. I can't log in, I can't communicate with them.

Was ich auch nicht verstehen ich bekommen noch Emails von dem casino kann mich nicht anmelden kommunizieren mit den lässt sich nicht

I believe that these emails are automatically sent to every player, you know.

Hi. I have a withdrawal of 100 euros that was made a week ago. There is not much that feels good about this casino. I asked yesterday if it would be approved soon and got an incomprehensible explanation about problems right now but it would be approved soon 🙂 I can't put energy into this because I can't convince myself that it's any good, but is it true that you are taking over now?

I don't really get the idea of ​​dragging out time and trying to make it seem like there's no danger when you don't pay in the end. One thing if they're looking for a reason not to pay and need extra time to do this, it seems like they really care about trying to look serious at all. I think everyone who tries this feels like it's probably a scam, when they drag out time I feel like they're screwing around and then I leave reviews online to get something back. If they hadn't responded right away and done this I would have blamed myself and not cared.

Hej. Jag har ett uttag på 100euro som gjordes för en vecka sen. Det är inte mycket som känns bra med detta casinot. Jag frågade igår om det skulle godkännas snart och fick en obegriplig förklaring om problem just nu men det skulle godkännas snart🙂 jag orkar inte lägga energi på detta för jag klarar inte att övertala mig själv om att det är nån idé men är det så att du tar över nu?

Jag fattar inte riktigt idén med att dra ut på tiden och försöka ge sken om att det inte är nån fara när man ändå inte betalar i slutändan. En sak om dom letar efter en anledning till att inte betala och behöver extra tid till detta, det verkar som dom egentligen bryr sig om att försöka se seriösa ut alls. Tror alla som testar detta känner att det är nog en scam, när dom drar ut på tiden känner jag att dom jävlas och då lämnar jag recensioner online för att göra nåt tillbaka. Om dom inte hade svarat med en gång och gjort så här skulle jag klandrat mig själv och inte brytt mig.

Hi. I got my 100 euros approved and paid out. This casino is clearly a scam but apparently they pay out sometimes.

Hej. Jag fick mina 100euro godkänt och utbetalt. Detta casinot är helt klart en scam men tydligen betalar dom ut ibland.

Hello! I understand why a one-week wait for a €100 withdrawal would feel frustrating, especially if the communication was unclear.

At the same time, if the withdrawal was approved and paid, it does make the situation a bit more complicated than simply calling it a scam. Delays, poor communication or slow processing can definitely create a bad experience, but they are not automatically the same thing as non-payment.

From what you described, it sounds like the main issue here was the waiting time and lack of clear information, which is a completely fair criticism. 👌 Glad you got the money. Do you aim to leave the casino for good?