It is sometimes more complicated than it seems, I believe, when they have to investigate some kind of issue.
But I understand if you don't want to play there anymore.
The main thing is that it was resolved and you got your money. So I hope you won't have to come across any similar experience anymore.
Do you have some other favorite casino you play at, or not really?
I am under Gamstop Romi, and therefore I have tried numerous casinos. Trying to find ones that run legitimately is an issue.
Realistically I should just stop all together, which will be attempt no x amount come the end of the year.
I am under Gamstop Romi, and therefore I have tried numerous casinos. Trying to find ones that run legitimately is an issue.
Realistically I should just stop all together, which will be attempt no x amount come the end of the year.
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Please know that as I wrote to the user above, as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.
Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.
You might have hit the wrong thread....... this one is Instaspin Casino
ok... soooooooooooooooo............. it happened again. As soon as I fulfilled the wagering requirement my balance decreased, this time considerably. Like last time I'll give them a few days to resolve the matter before I pursue it further.
Its a shame that this happens as this is definitely one of the better casinos I have played in.
It surely would be for the best to leave for good, as you have mentioned before. Right?
I know it must be hard, but it surely would be wise.
You are not wrong, that's a plan towards the end of the year !!!!
Anyway, funds were back in my casino account within 2 days this time, withdrawal made and funds received via bank transfer 14 hours later.
I will keep my fingers crossed for you to reach your goal as you plan.🤞
So, is everything okay now? Can you leave the casino with the clean shield, as we say?🙂
yes Romi, everything is good with myself and Instaspin thanks 🙂
Great.
If you'd like to write about your experience with this casino, here's the link where you can do so.
Others can really find out a lot about a casino from user reviews and even prevent issues, you know.
Do you usually read reviews from other players?
I would like to inform everyone not to play on instaspin online casino.
It is the most unstable I've ever played on. Games crash every few minutes most of the time, as well as error messages, insufficient funds when you have funds on your account. Customer support is a joke not interested in solving the issues just blame your device, browser or connection. Stay away seriously just a joke of a casino
Hi, it's not the best experience according to what I read. Are you saying that support did not try to solve your situation at all? So if they told you that the problem could be on your side, did you check if everything is fine with you? Have you tried changing the browser or device?
They basically said the issues are with my device, connection, browser etc etc same old clear history and cache, which I do regularly. The problems were on both my laptop and mobile phone while is a samsung galaxy s22 ultra. With the latest chrome browser, Vodafone wifi. Laptop is dell Windows 11 64bit again chrome browser history and cache cleared regularly. The problems are not just a one off but every time I've played on instaspin. Strangely when I play the same games on demo mode I didn't get any issues.
The site is so unsuitable they shouldn't be allowed to operate.
You don't even have game history available you have to request it, even then it's not always provided.
If anyone from instaspin wants to comment please do, and provide all the messages I've sent including screenshots of the games issues.
I understand, and have you tried to use a different browser, maybe it's not because you have an older version, but in something else. Anyway, if you've tried everything they told you and it still does the same thing, then I don't know what could help. If the support doesn't even deal with it and basically doesn't solve it, then it will probably be difficult to find out anything.
When you talk about game history, what exactly would you need it for?
I recently opened what I thought was a new account on Instaspin casino. I took £100 yo to £540 so decided to withdraw £400. Done all my verification to then be told that my account would be closed and only the £100 refunded due to me already having had an account that had been closed. I used all the same details name, date of birth, address and phone number when signing up so I didn’t manipulate any details. Does anybody know if I have a case to receive my full balance?
i have argued with them that had I lost the initial £100 deposit then that would not have been refunded but they keep avoiding that point in out messages!
If anybody know what steps I can take in perusing this then please let me know, thanks
Honestly, sounds like they’re being unfair. You didn’t try to hide anything — same name, same details — so if they let you deposit and win, they should pay out. It’s shady to only refund if you win but keep it if you lose. I’d push it with their ADR (like eCOGRA or IBAS) and file a complaint with the Gambling Commission if they keep stonewalling you.
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