Jackpot Frenzy Casino - discussão geral (página 4)

The last transfer has just arrived

Appena arrivato anche l’ultimo bonifico

Isso é realmente ótimo.

Você acha que sua reclamação pode ser encerrada agora?

Sure, positively.

Certo,positivamente

Good morning, all transfers arrived, thank you very much from the bottom of my heart

Buongiorno,bonifici tutti arrivati,grazie mille di cuore

👏👏 Gostaria de dizer que estou muito feliz que você conseguiu deixar isso para trás.

O que vem depois para você e o cassino? Talvez seja hora de seguir em frente?

Dear Sir or Madam, I am turning to you today with a request for help and to resolve the problem. I registered with Jackpotfrenzy.com on January 12th, 2025 and won around €20,000 betting. I then requested a withdrawal of €500 per day on January 13th, 2025 as usual. After 3 withdrawals of €500 each, I was unable to make any further withdrawals. This means that a total of €1,500.00 in outstanding withdrawals are currently outstanding and my account balance is currently just under €18,000. To date, none of these 3 withdrawals have been processed. Since January 17th, 2025, I have been put off every day (!) with the words "there is a lot to do" "lots of withdrawals and so it takes time". The general terms and conditions of Jackpotfrenzy.com clearly state that withdrawals are completed after 3 (!!!!) working days and the homepage advertises fast withdrawals. Neither of these is adhered to and thus this provider is violating its own terms and conditions, which is dubious! Furthermore, I have been given Level 2 with my account there and can withdraw a maximum of €10,000 per month. But how am I supposed to do that if withdrawals are not processed at all??? Another violation of the terms and conditions. Furthermore, I was confirmed that I do not have to submit any documents to verify my account; I have attached a screenshot of this. However, since I already have experience with such sites, I submitted all my documents for possible verification on January 17, 2025. Despite all my efforts and reminders, nothing has happened to date. As of today, January 29, I am still waiting for my withdrawals... not one has been processed yet.

I keep getting fobbed off with the finance department saying they have too much work to do. My documents are all complete.

ehr geehrte Damen und Herren, ich wende mich heute an Sie mit der Bitte um Hilfe und Erledigung der Probleme. Ich habe mich am 12.01.2025 bei Jackpotfrenzy.com angemeldet und beim Wetten ca. 20.000 € gewonnen. Ich habe dann am 13.01.2025 ganz normal pro Tag 500 € Auszahlung beantragt. Nach 3 Auszahlungen je 500 € konnte ich keine weitere Auszahlung vornehmen. Somit sind Gesamt derzeit offen Auszahlungen in Höhe von 1.500,00 € und mein Kontostand beträgt derzeit noch knapp 18.000 €. Bis heute ist keine von diesen 3 Auszahlungen bearbeitet worden. Ich wurde seit dem 17.01.2025 täglich (!) vertröstet mit den Worten "es ist viel zu tun" "viele Auszahlungen und somit dauert es". In den allgemeinen Geschäftsbedingungen von Jackpotfrenzy.com steht eindeutig, dass die Auszahlungen nach 3 (!!!!) Werktagen abgeschlossen werden und man wirbt auf der Homepage mit schnellen Auszahlungen. Beides wird nicht eingehalten und somit verstößt dieser Anbieter gegen seine eigenen Bedingungen was unseriös ist! Des Weiteren habe ich mit meinem Account dort das Level 2 erhalten und darf mir pro Monat 10.000 € maximal auszahlen lassen. Wie soll ich das aber schaffen, wenn Auszahlungen überhaupt nicht bearbeitet werden??? Ein weiterer Verstoß gegen die Geschäftsbedingungen. Des Weiteren hat man mir bestätigt, dass ich keine Unterlagen einreichen muss um mein Konto zu verifzieren, als Anlage der Screenshot davon. Da ich aber bereits Erfahrungen mit solchen Seiten habe, habe ich trotzdem am 17.01.2025 alle meine Unterlagen zu einer möglichen Verifizierung eingereicht. Trotz aller Bemühungen und Erinnerungen meinerseits ist bis heute überhaupt nichts passiert. Per heute 29.1 warte ich immer noch auf meine Auszahlungen...nicht eine ist bislang verarbeitet.

Ich werde immer wieder vertröstet mit zu viel Arbeit der Finanzabteilung. Meine Unterlagen sind alle vollständig.

Seu saque está realmente demorando muito para ser processado, especialmente se a verificação for feita.

Posso perguntar quando exatamente você concluiu o processo de verificação?

A Petronela retornará a você com sua reclamação o mais breve possível. Houve alguns atrasos devido à grande quantidade de reclamações recebidas, então desculpe se houver algum atraso.🙏

Hello, thank you for your feedback. Here are the screenshots that I also sent to Petronela. Once via live chat that verification is not necessary. Then my email from January 15, 2025 where I sent my ID card + bank statement from my bank simply for security and to speed up the process, because I already know some other casinos and they play for a limited time. There is also a screenshot from my account where no verification is necessary!!! So in my opinion all 3 possible excuses have been dealt with 🙂 But nothing happens 🙁 And €23,000 is so damn much money...

Hallo, danke für Ihre Rückmeldung. Hier sind die Screenshots die ich auch an Petronela geschickt habe. Einmal per Live Chat das eine Verifizierung nicht notwendig ist. Dann meine Mail vom 15.01.2025 wo ich einfach zur Sicherheit und Beschleunigung der Prozesse, weil ich so manche andere Casinos schon kenne und die auf Zeit spielen, meinen Personalausweis + Kontoauszug meiner Bank geschickt habe. Des Weiteren noch ein Screenshot aus meinem Account, wo keine Verifizierung notwendig ist!!! Somit alle 3 möglichen Ausreden meiner Meinung nach abgearbeitet 🙂 Trotzdem passiert nix 🙁 Und 23.000 € ist so verdammt viel Geld...

Olá. Agora vou tentar entrar em contato com o cassino sobre tudo isso para ver o que podemos aprender com eles.

Você encontrará a resposta em seu tópico de reclamações em breve. Vamos tentar resolver isso juntos. 🤞

Olá, queridos todos!

Tenho uma pergunta para você. Li os comentários e entendi que ajuda com retirada de dinheiro pode ser fornecida aqui.

Ganhei dinheiro em um cassino, mas não consigo sacar. Você pode me ajudar com isso?

Olá, ajudem-me a recuperar o meu dinheiro, este casino é um verdadeiro vigarista

Olá.

Vamos começar com o nome do cassino onde você teve o problema, por favor.

Tente descrever tudo em detalhes para que tenhamos o máximo de informações possível e, então, encontraremos uma solução juntos.

O que você diz?

And since Monday 14th I have the first withdrawal in progress and still nothing....a win of 5500 euros, the customer service staff always tell me the same things, copy and paste messages.....where is my money??

E da lunedì 14 che ho il primo prelievo in corso e ancora nulla....una vincita di 5500euro mi dicono sempre le stesse cose quelli dell'assistenza messaggi copia e incolla.....dove sono i miei soldi??

But did they finally reach you?

Ma alla fine ti sono arrivati?

Sua conta está totalmente verificada lá? Esta é sua primeira tentativa de saque?

Yes and it has been perfectly verified they always tell me the same things be patient be patient they say from three you have 5 working days but doing the calculation from the 14th until today 23rd are 7 working days excluding Saturday and Sunday... I contact them every day but only some copy and paste messages are missing or three withdrawals in progress one on the 14th the other on the 15th and the third on the 16th but still nothing who can help me thank you very much in advance and a nice win but if they continue to make fun of me I think I will never have it

Si e perfettamente verificato mi dicono sempre le stesse cose abbi pazienza abbi pazienza loro dicono dai tre hai 5 giorni lavorativi ma facendo il calcolo dal 14 fino ad oggi 23 sono 7 giorni lavorativi escludendo sabato e domenica... Li contatto ogni giorno ma mancano solo dei messaggi copia e incolla o tre prelievi in corso uno il 14 l'altro il 15 e il terzo il 16 ma ancora nulla chi mi può aiutare grazie mille in anticipo e una bella vincita ma se continuano a prendermi in giro penso che non l'avrò mai

Still today Wednesday 23rd no jackpot frenzy transfer 😔

Ancora oggi mercoledì 23 niente nessun bonifico jackpot frenzy 😔

É uma pena que nossa equipe de reclamações só consiga intervir depois de decorrido o prazo de 14 dias.

Por enquanto, por favor, sejam pacientes e esperemos que isso se resolva logo. 🙏

Let's hope 🙏 for now thanks if in 14 days I still haven't received anything I'll let you know to resolve it thanks in advance

Speriamo 🙏 per il momento grazie se tra 14 giorni non mi e Ancora arrivato nulla vi farò sapere per il difarsi grazie anticipatamente

Não se preocupe. Aguardamos suas novidades. Espero que sejam boas, de verdade.