há 10 meses
It seems you are working at casino Jet i have explain everything above here everything no need for more explain exactly how they do on jet casino no more answer all can read above and caaaan
Jet Casino - discussão geral (página 6)
há 10 meses
I don't work for the casino, anyway, I'm just trying to help so that maybe we can understand why this situation occurred.
But for that, I would like to see bonus you used.
há 9 meses
Ask them what they did they put the bonus them self 10 euro on my account they you can read the rest what they did not more talk you dont understand what i write before bye
há 9 meses
And why are you do interested i throw away the money i could only win 10 euro more Childs play and i had more money in what to do
há 9 meses
Well, I was mainly interested because if something unfair was going on I would offer to help. If it wasn't happening I would try to explain it. But if you're not interested, that's fine.
há 9 meses
I recently joined Jet Casino, partly due to what I read about it and the fact that it supports MuchBetter.
I'm not ready to write a review yet, but so far, I find their way of welcoming new customers quite ordinary. Before making my first deposit, I got verified and received a message confirming I would be able to withdraw. I made a small initial deposit, placed a few bets, and then made another deposit. After being about $20 up, I decided to test my first withdrawal.
I was surprised to be asked for a video of myself holding my ID. I was told, "All good, now you can place your withdrawal request again." However, my withdrawal request has now been pending for about a week, and support says they will check my profile again—which could take up to a month!
So, I was curious to know if anyone else has experienced this kind of behavior. How am I supposed to continue playing, not knowing if they are about to take my money?
há 9 meses
Did the casino explain what exactly they need to check, though?
If the game provider is in the middle, and they need to check your gameplay, it usually really takes longer, and the casino is not able to do much about it, actually. 🤷♀️
há 9 meses
Following your question I contacted them asking for details, they said:
The platform has the right to limit the possibility of withdrawal of funds for a period of up to 31 calendar days for the purpose of checking the account for the presence of unfair play. The methods and results of the verification of gaming activity are not subject to disclosure.
I'm looking at my history and I find this a bit ridiculous, $1, $3 bets, I see 2 $10 bets that won. Real small amounts. I tried to push a bit at and take more bets to reach my min rollover quickly and test withdrawals. Never had this kind of problem anywhere else and I'm certainly not the kind of customer using some tech to win all the time or I don't know what. I deposit $100 and wanted to test a withdrawal for less than that.
há 9 meses
Have you played with a bonus, perhaps?
If the max bet rule was violated, that might be the reason for these checks, you know.
há 9 meses
I didn't use any bonus no. The only thing I could see is they didn't like the fact I took a 5 - 6 bets on day one and 5 - 6 bets on day to on Soccer and made a profit.
há 8 meses
And did you play only sports or also some casino games?
há 8 meses
I played a bit of Casino after I've sent the withdraw request and finding out got limited to very low amounts ( around 1$ ) after my two 10$ bets won.
I just saw that on askgamblers someone just recently had the exact same problem as I. It got solved via a complaint there. I'm now thinking I should proceed and open a complaint here. It doesn't take many weeks to review about a dozen very small bets. Something isn't right from them here.
há 8 meses
That is exactly why I asked if your winnings were accumulated by playing some casino games as well, so perhaps our complaint team could try to help. Because if you won only from sports, we wouldn't be able to do anything.
So, please follow this link and submit your complaint. Our team will lead you through the whole process.
há 7 meses
Fiz um depósito ontem, o dinheiro não entrou na conta do jogo, entrei em contato com suporte, pediram-me para enviar o comprovante de depósito, enviei e mesmo assim não depositaram meu dinheiro, disseram que encaminharam para o setor financeiro e que vai demorar alguns dias para saber o que houve. Hoje entrei em contato com a Nubank que é o provedor onde fiz o pagamento, disseram que o dinheiro saiu da conta e foi para o casino, agora não consigo entender por que não querem devolver meu dinheiro ou colocarem na conta do jogo. Não é a primeira vez que tenho problemas com esse casino, então fica aqui meu alerta, cuidado com os depósitos, eles não extornam para conta do jogo e muito menos devolvem. Vou ficar aguardando, mais é estranho levar tantos dias para comprovarem um simples deposito.
há 7 meses
I hope that it will show up there soon, really.
Have they say where could be the problem at? Or they didn't get back to you at all?
Please update us regarding this whenever possible.
há 7 meses
Você sabe o que eles fazem como essa porcaria de cassino, desculpa um para manter os clientes por mais tempo, o que não é absolutamente porque eles são ignorantes, simplesmente dois saques podem ser atrasados e, em vez disso, colocá-los de volta na conta do jogo porque você d
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há 7 meses
Mas todos os casinos estão fazendo isso, principalmente os casinos da NOVAFORGE que para mim são todos manipulados.
há 7 meses
Oi Romi, o dinheiro entrou na conta hoje a tarde, pode finalizar a reclamação por gentileza, obrigado.
há 7 meses
Hello, the complaint has been closed already. Thanks for the update! Glad it's over and wishing you far more pleasing experiences in the future.
há 5 meses
Jet Casino se recusa a fornecer uma visão geral da transação – os dados das reivindicações não existem
Descrição:
Prezada equipe do Casino Guru,
Solicitei repetidamente uma visão geral completa dos meus depósitos, saques e bônus ao suporte do Jet Casino.
Para minha surpresa, recebi uma resposta explícita afirmando que o Jet Casino supostamente não possui esses dados e, portanto, não pode fornecê-los a mim.
Na minha opinião, isso é uma violação grave das obrigações de transparência e contabilidade, pois todo cassino licenciado deve documentar todas as transações e disponibilizá-las mediante solicitação.
Problema:
Nenhuma visão sobre meus próprios dados de transação.
Declaração oficial do suporte de que esses dados não existem.
Minha demanda:
Solicito que o Jet Casino me forneça um histórico completo de transações (todos os depósitos, saques, bônus e movimentações de conta).
Se isso realmente não for possível, solicito uma confirmação clara de que o Jet Casino está violando obrigações regulatórias.
Evidência:
Capturas de tela das minhas solicitações e respostas de suporte.
Comprovante de pagamento bancário/cartão de crédito/carteira eletrônica.
Atenciosamente
[Seu nome / e-mail registrado no Jet Casino]
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