há 2 anos
Se desejar discutir algo relacionado com Joo Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Joo Casino - discussão geral
há 2 anos
Olá pessoal. Estou com um problema com o joocasino. Ganhei 1000 euros neste casino. O cassino me deduziu 800 euros por causa do suposto bônus (não consigo encontrar nada sobre isso nos termos e condições...). Bem, já aceitei o facto de só ter 200 euros na minha conta. O problema agora é que o cassino não quer sacar meu dinheiro porque o valor mínimo de saque é de 500 euros. Não tenho uma conta bitcoin e não quero criar uma. Pedi educadamente ao cassino que transferisse meus 200 euros para minha conta para que eu pudesse finalmente fechar minha conta lá. O cassino não quer fazer isso. Espero que alguém possa me ajudar
Traduzido automaticamente:
há 2 anos
Hello,
Ella092, well it's a quite complicated matter, I'd say. Let's start from the beginning. Almost every no deposit bonus has several terms you have to keep in mind, one is called the maximum cashout limit and it tells you how much you will be able to win while the bonus is active. I find the maximal withdrawal limit in the bonus terms section, point 1.7.:
"1.7. The maximum withdrawal limit from a no deposit bonus including free spins is 50 EUR. The maximum withdrawal limit from no deposit-free spins is 50 EUR. The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from play with funds associated with a (no deposit) bonus is 50 EUR. An exception can be made for loyal players, and in the case of winning, the maximum win amount can be increased. To request a withdrawal, you must fully verify your account and make a minimum deposit."
So it seems that your limit has been raised.
Have you checked the payment options available for players from Germany? Is there any other option you would prefer? I would ask the casino if it is available for you.
Kindly let me know if you manage to find a solution.
Editado pelo autor há 2 anos
há 2 anos
O cassino me respondeu no e-mail que o dinheiro ou os 200 euros seriam transferidos por transferência bancária como reembolso. Ainda estou aguardando a confirmação. Se não ajudou, te aviso! Muito obrigado ❤️
Traduzido automaticamente:
há 2 anos
Hello, it seems good 🙂.
Kindly let me know when you receive the money.
há um ano
Fiz um deposito, realizei algumas rodadas ganhei pedi o saque, foi cancelado.
reclamei me falaram que minha conta nao tinha sido verigicada. Mandei os documentos mesmo assim nao consegui sacar joguei perdi
no meu ponto de vista a casa Joo Casino nao e comfiavel. Fiz varios pedidos de saque todos negado, carteira Payfun, pix e tranferencia bancaria, jogo na Betano, Jvspin e Nine casino
Editado pelo autor há um ano
há um ano
Hello,
I'm sorry to say that but it's quite usual that first, your account needs to be verified, in order to send you your winnings. The payment option you opted for doesn't make any changes, I'm afraid. Some casinos send lower sums without verification, but there is some threshold, so you'll be asked to complete the verification eventually.
The exception goes for anonymous casinos - usually crypto ones.
Allow me to mention our point of view:
"
However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
"
I'm sorry you lost the balance, though. 🙁
há um ano
a conta esta verificasa esta tudo ok com a minha conta. Cada hora que pedia um saque era cancelado por historia nova.
quantia minima $50,00 reais
há um ano
I guess that there is nothing else we can do at the moment, if you lost the money, we can't do much, I'm afraid.
Normally, I would suggest a complaint.
Can you share what stories the casino uses? 🤔
há um ano
Nao ha mais nada mesmo.
há um ano
Ok, thank you for sharing your experience with us.
If you ever feel like you could use some help, please visit us. there is always room for another complaint 🙏.
The point is that we will try to hep you out.
há um ano
Olá, tenho um problema com o pagamento, por que é deduzido?
Traduzido automaticamente:
há um ano
Hello,
I guess the casino should explain it to you. This is the forum, sadly we do not have information from the casinos.
há um ano
Olá pessoal.
Tenho um problema com JOO Casino. Trata-se de um pagamento de 700 euros. Embora a verificação esteja concluída e os documentos tenham sido carregados, o pagamento é rejeitado repetidamente. Gostaria de saber por quê?
Traduzido automaticamente:
há um ano
It's good to hear that they have agreed to transfer the money or the 200 euros as a refund through bank transfer. I understand that you are still waiting for confirmation, so I hope that the process goes smoothly and that you receive the refund as soon as possible.
há um ano
Não, estou esperando o pagamento, que foi rejeitado novamente.
Por que o pagamento foi recusado?
Traduzido automaticamente:
há um ano
Hello.
This reply was not meant for you 🙂 but for Ella092:
Editado pelo autor há um ano
há um ano
Olá pessoal.
Tenho um problema com JOO Casino. Trata-se de um pagamento de 700 euros. Embora a verificação esteja concluída e os documentos tenham sido carregados, o pagamento é rejeitado repetidamente. Gostaria de saber por quê?
Traduzido automaticamente:
há um ano
Hello there.
I'd love to answer your question, but sadly I can't. In this case, you should ask the casino.
Are you sure you're not receiving any kind of emails concerning the explanation? Sometimes such emails go directly to the spam or trash folder - worth checking.
If you have no clue, the casino should advise what's wrong.
Try asking the chat operator or support and share the reply, please.
há 11 meses
So I deposited into this casino. Took their deposit bonus offer. I played through the wagering amount. No I am trying to withdraw, the issue is that my bank provides me with a digital card only, no phyiscal card.
Now they won't verify me because of this and obviously can't withdraw. They have verified my ID and address. but won't verify where I deposited the funds from.
I am able to provide them with every other form of proof that the deposit came from an account under my name, show proof of the digital card(although they don't accept this). Yet they happily take payments from digital cards.
I think the bigger issue is that even if I had a physical card that had the same numbers and expiry date, the CCV on the back will be different as that is how my bank works. So there is no way from what they are telling me that I can verify myself and withdrawl.
If I had known that digital cards were not allowed, I would have used a different deposit method. I have used digital cards with other Casinos such as RoySpin and Viperspin and have had no issues in verifying myself and withdrawing.
Frustrating to say the least.
há 11 meses
Hey, if the casino doesn't give you any other alternative in the deposit to verify the method and then withdraw with it and also doesn't accept your card documents, I would recommend you to file a complaint here on this link.
Our team will try to help you and I firmly believe that this situation can be resolved. Of course, if you don't know what to expect from the complaint itself, I've also added a guide here where you can read all the relevant information.
Are you up for it ?
