Lazybar Casino - discussão geral

I would like to submit a complaint against LAZYBAR casino, which is no longer available to me, I know it's at casino guru

how can i make this complaint

Regards

JMORE66

I can see that you have successfully managed to submit a complaint. Our team has already started to work on it and needs some additional information, so whenever possible, please update them.

May I also ask what you meant by saying that the casino is not available for you?🤔

I hope my experience with them continues, because I see that it is a simple casino with many games.

Espero que mi experiencia con ellos siga adelante, por qué veo que es un casino sencillo y con muchos juegos.

So the experience is first of all good, yes? Is there something else that is top for you in this casino and you praise it? Is the casino special from others where you play or have played? 😀

I deposited just under €1,000. The slots performed very poorly at first, but then things improved. I made a profit of €500.

I'm currently verifying my Trade Republic virtual credit card. They're requesting a photo of the card, front and back, but unfortunately, the card is only available in virtual form in the app.

Eingezahlt hab ich knapp 1000€, Slots liefen am Anfang sehr schlecht doch dann lief es gut. Gewinn von 500€ erzielt.

Ich bin aktuell in der Verifizierung meiner virtuellen Kreditkarte von Trade Republik. Es wird ein Bild der Karte angefordert, Vordere und Rückseite, doch leider ist die Karte nur Virtuell in der App vorhanden.

The verification seems to be fine.

I was lucky and won several thousand euros more. I'm now testing the payout function.

Die Verifizierung scheint in Ordnung zu sein.

Ich hatte Glück und habe noch mal mehrere tausend Euro gewonnen. Ich teste nun die Auszahlfunktion.

I'm glad you overcame the virtual card phase and that you managed to win something. It is really cool to follow you step by step. 🙂 Could you provide any feedback on the quality of the support? Have you contacted anyone along the way? I guess knowing the support is actually caring and supportive enough counts as handy information for the rest of us.

It worked, and the payout was processed within 24 hours. Unfortunately, there is a daily limit of €1,500.

Es hat funktioniert, die Auszahlung erfolgte innerhalb von 24 Stunden. Leider gibt es ein Tageslimit von 1500€

Well, that makes me happy and glad you got your money. It was quite fast, which is not usual. 

Daily limit is something you would like to have higher? Is there a VIP program where you could have a higher limit based on deposits over time? 

For Gold 3 status I would have to deposit another €10,000, then I would have higher limits. I'll think about it, that wouldn't be a problem.

I currently have my third withdrawal waiting in the queue. My weekly limit of €4,000 has been reached, and I now have to wait three days. The slots were performing very well, unfortunately not so well today and yesterday, which was expensive, but I still have some winnings left.

Für Gold 3 Status müsste ich noch 10000€ einzahlen dann hat man höhere Limits, ich überlege mir das mal das wäre kein Problem.

Aktuell habe ich die dritte Auszahlung in der Warteschlange, mein Wochenlimit von 4000€ ist somit erreicht und ich muss nun 3 Tage warten. Die Slots liefen sehr gut, leider heute und gestern nicht mehr so das war teuer aber es bleibt noch ein Gewinn übrig.

We will then wait until you update us regarding this withdrawal and about your other experience there as well.

Lazybar have been "processing" my verification documentation for a month now. I guess they are really slow 🙂

Hello, really, I would say that's too long. Did they tell you anything about this whole situation, why it's taking a month? Have any of your documents been accepted?

In any case, we give casinos 14 days to complete the verification process, so I would recommend filing a complaint and our team will try to help you.

You can do so at this link.⬅️

Are you in? 

Hello, no not really, they just asked to give some time to their team to review the docs.

There was two weeks of silence from their side, no answers to emails. But yesterday they answered and asked proof of address and proof of deposit. I have delivered both docs several times on their request, proof of address is even approved status on their site, but still they keep asking it.

Really frustrating and long process with them.

But after two weeks, they definitely shouldn't be asking about such things. I would expect the whole process to be completed by now.

That's why I suggested that you lodge a complaint and our team will look into the whole situation. 

Thanks, i will do that.