ohk i wiil wait more already 9 days finished and still waiting , i hope i will get my money. and other players also
mostbet know that what they are doing , they just sharing with players fake transaction no with no other proof that no proving nothing show me full transaction like i shown them. i hope you will be fair casino guru radka
Em geral, no começo eles me congelaram, enviei todos os documentos, eles não responderam as mensagens por um mês e ainda não responderam, no final hoje tentei entrar na minha conta e pronto, os dados de login foram inseridos incorretamente , embora estejam corretos, o suporte não sabe de nada, neste caso, assumirei que roubaram meu dinheiro e bloquearam minha conta
Faz sentido escrever para o licenciado e alguém tem um link para o site? Não vou dar um centavo a eles.
Frankly, I fear your best shot is to try the licensing authority because, usually, we do not engage in sports betting disputes.
To find the way to do so, I suggest browsing this guide focused on the ANT Curacao license complaint process.
I'm sorry to say that we won't most likely be able to help you, but please wait for Tomas.
Since, from what I see in the complaint, your situation sounds more like a sort of technical issue, who knows? Maybe there is a way to help support you.
Why my review went in to pending
You got the explanation; read the email you got, please.
I'll make a short version for you: As soon as your complaint is open, the review is pending. Once the complaint is closed, the review will be ready for a provability check. Don't worry, please; this is a standard procedure.
ohk understand.
Thank you 🙏
I wrote to Curaçao Antilephone N.V. but have not received a response from them in a week
NOW WITH ANOTHER TRX NO
THIS IS OLDER
""""As per our records, your withdrawal was successfully processed and confirmed by the Betting Company with UTR: 335920929747. This indicates that the funds have been released from our system and should have been transferred to your designated bank account""".
AND NOW THEY ARE SAYING IS THIS THIS IS NEW
"""sir please contact your bank with a unique transaction number INDBN25126590630. . I'm pretty sure your issue will be resolved from your Bank end""".
So you established the complaint on authority as well, yes ? I saw that you also have it open with us and I am curious how it will turn out in the end.
As far as the authority is concerned, it may take them a while to write it off, but if you get an answer you can certainly share it with us.
For the time being we will have to wait.
NOW WITH ANOTHER TRX NO
THIS IS OLDER
""""As per our records, your withdrawal was successfully processed and confirmed by the Betting Company with UTR: 335920929747. This indicates that the funds have been released from our system and should have been transferred to your designated bank account""".
AND NOW THEY ARE SAYING IS THIS THIS IS NEW
"""sir please contact your bank with a unique transaction number INDBN25126590630. . I'm pretty sure your issue will be resolved from your Bank end""".
Hmm, it's quite strange that the UTR was different before, but since they wrote you another email, it would probably be best to check if the casino is telling the truth and go to the bank. I think that's the least you can do and I hope you will get your money.
Could you get back to me when you know how it is ?
bank said no money came through this utr or trx and i gave casino this bank statements with sign and stamps. and one more thing to that bot different utr has exact same date and time. fake all
Well, not very convincing!
I'm not sure whether I mentioned the complaint updates before, but for now, it would be truly good to update it: use this link to update Kristina, please.
It's better to keep her informed about the latest news.
I did it
Excellent. When you have something new you can update your complaint.
However, for now we will have to wait for new information and how the whole situation develops.
no reply from mostbet still
Okay, so you'll have to wait for our team to get back to you or the casino to respond to you.
For now, there's nothing more to do. We have to be patient.
Their official mail today
Hello, Dear PATHAN SALMAN KHAN!
We apologize for the long response and for the inconvenience.
We have carefully checked the information. The withdrawal (13860 Indian Rupee) was successfully confirmed by the Betting Company ( a unique transaction numbe INDBN25126590630).
To find out information about the lack of funds on your details, you need to contact your bank/payment system with a unique transaction number INDBN25126590630. If the bank/payment system cannot find funds using this code, you must provide a screenshot of the official response of the bank/payment system based on the results of checking the code and a bank statement (statement of operations from the payment system) from the date of withdrawal of funds to today in PDF format.
Have a nice day!
Sincerely, Mostbet social media team
Old mail
Hello, Dear PATHAN SALMAN KHAN!
For further clarification of the circumstances, you need a letter from the bank with all signatures and seals.
You must provide an official bank letter indicating that there were no receipts of 13860 on this utr 335920929747 for the period from 25.12.2023 to today.
Unfortunately, we will not solve your problem without this document (A bank statement isn't enough.) We'll be waiting for your response.
Thank you and have a nice day
Well, it seems like every time it's a different transaction number that the casino gives you.
However, there is probably nothing to do but to contact the bank again and work with them to find out if everything is as the casino says it is. If this is not the case, then you have a complaint and you can update Kristina with what the casino has written and what you have found out.
Definitely let us know what you learned as well.
I learned from bank 2 hours ago there's no transaction like that,my bank is standard chartered bank international bank and very responsible and respected bank.they are angry now that there is no such transaction on 25th December.i just sent them latest bank statement with sign and stamps of bank manager and its clearly shows there's no such transaction
Oh, I was hoping you could have better luck with the bank.
The complaint appears to be the only solid ground still present right now. I imagine it must feel horrible, but hold on. As long as the complaint is opened, it is not over. 🙏
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