MrWest Casino - discussão geral (página 2)
Should this rating not be reduced with an immediate warning based on this complaint & others -
https://casino.guru/mrwest-casino-player-s-withdrawal-is-severely-delayed
The casino has stolen from me as a result of their behaviour which CasinoGuru has condemned.
The complaint you had is reopened. We'll try to make sure it's all resolved fairly. As the complaint is open, it is not possible to change the safety index at the moment. Also, even if the complaint ends up being unresolved, the safety index changes once a week, so you would have to wait for it to go down.🙂
I'm going through hell with this casino. 4 months of CG helping me get verified, for the casino now refusing to process a 200 withdrawal. They only want me to request the full 2000, if you look online they have a history of saying money is processed and players never getting it and refusing to help.
CG need to draw attention to the fact this Casino group used to call themselves Goldwin and were kicked out of Malta and fined millions by the swedeish and dutch governments for this same behaviour. They also closed their previous company owing many many players.
Olá, querida equipe do Casino Guru!
Ganhei €2000 no Cassino MrWest! 🥳
Minha conta foi verificada em 5 de dezembro, após o que solicitei um saque. Em seguida, revisei os termos e condições novamente e também enviei um documento comprovando a origem dos fundos ao cassino. Dado o valor do saque, achei que isso poderia ser útil.
Infelizmente, ainda não recebi resposta do cassino. Já entrei em contato com o atendimento ao cliente e eles disseram que estão com um grande volume de solicitações, o que pode causar atrasos. Aconselharam-me a aguardar mais um pouco.
Você concorda? Ou devo registrar uma queixa? Estou bastante indeciso...
Atenciosamente
Hello, dear wanda.73!
Congratulations! 🎉🥳
To be fair and square with you, many casinos fall into heavy delays shortly before holidays and then have quite a hard time getting back to normal. It happens every year. 🙁
However, you have been waiting very patiently for quite some time and I believe it would not hurt to send the casino our best regards through the complaint. I would submit one. If nothing else, just to remind them that it is up to the management to deal with such struggles because once the player loses trust, it's literally the end.
I honestly hope there is nothing more serious going on behind the curtains and that you will be verified and paid sooner rather than later!
Let's stay in touch to see how the casino covers the delay, do you agree, please?
Kind regards, 🤞
Olá, querida Radka!
Obrigada! E obrigada pela resposta rápida! É bom saber que não estou sozinha com esse problema! 😊
Então, vou apresentar uma queixa e veremos o que acontece a seguir.
Muito obrigado novamente!!! 🫶
Atenciosamente 🤘
Hello!
No need to thank me 😉. I just want to ask you for a bit of patience, though. Our complaint mediators are literally flooded by new players' issues, so please give them time to get back to you.
Once you receive any updates from the casino, please let me know.
It may help others in similar situations too.
Stay positive; we are here for you. 😉
Olá Radka!
Acabei de ver que o meu pedido de pagamento mudou de "pendente" para "concluído com sucesso".
O dinheiro ainda não está na minha conta, mas isso não deve demorar muito... se tudo correr bem. 🙂
Caso contrário, entrarei em contato com você de qualquer forma. Também avisarei quando receber o dinheiro.
Até então...
Atenciosamente
Hellooooo!
Finally, this is something we all love to hear! 🙂
I won't be here tomorrow, but I'll certainly be expecting the final good news. Thank you in advance, and I'd like to wish you the best of luck, happiness, and bulletproof health in 2026! 🎉🙌
Hello Wanda. I am wondering if you recieved your money and how long it took to recieve after it changed from pending to succesful ?
Olá!
Ainda não 🙁
Preciso solicitar o saque novamente; supostamente, meu banco reverteu o pagamento porque minha conta está bloqueada. Isso é um completo absurdo, nunca esteve e não está bloqueada.
Mas vou continuar tentando 💪
Did I understand you correctly—that the withdraw you made from MrWest Casino was successful, but later it turned out that the money they supposedly sent was returned to them, meaning it went back to your casino account?
That’s super weird. I have an feeling that might happen to me also 😀. Its been quite long after ''succesful'' withdraw.
Sim, você me entendeu corretamente.
Solicitei o pagamento novamente, vamos ver o que acontece agora.
Did I understand you correctly—that the withdraw you made from MrWest Casino was successful, but later it turned out that the money they supposedly sent was returned to them, meaning it went back to your casino account?
That’s super weird. I have an feeling that might happen to me also 😀. Its been quite long after ''succesful'' withdraw.
Hello there,
I'm just hopping in to say that if things don't turn out well, there is a free complaint feature you may use to escalate the issue and get it resolved if possible. It's not always necessary, but the option is here.
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