há 7 meses
há 7 meses
How you explain this??
há 7 meses
Hmm from the screenshots I understand that the deposit should be rolled 1x for AML that's fine. You said you broke max bet but I see from the next screenshot that your bet was €2 which shouldn't be a problem for me. I don't think it's right that they took your money because you can still spin 1x deposit even after winning, so it's good that you filed a complaint. Let's see how our team will approach it.
há 7 meses
Thank you I really appreciate
há 7 meses
You're welcome, I hope it will be possible to help you and you will get your money.
However, I am still thinking that you may have fulfilled this condition if you managed to withdraw. Otherwise you should not be allowed to do it. Has the money arrived in your account or not yet ?
há 7 meses
Yes the 3000 arrived today in my bank account
há 7 meses
Hello Jaro I have great news the investigate the problem and they refund me all the amount back thanks for your help
1
há 7 meses
I'm so glad to hear that, and it's great that it didn't take long and everything turned out well in the end. I hope that now you will be able to withdraw your money and there will be no more troubles. Did the casino explain to you what the issue was ?
Also, if I could ask you, would you mind mentioning this fact in the complaint so that Nick knows that it has been resolved ?
I would be grateful. 😊😎
há 7 meses
Jaro I will write back when everything is sort out the vip manager helped a lot but at the moment I'm not able to withdrawal I'm still waiting
há 7 meses
Certainly, that's a good point and there's probably no need to close the complaint yet unless everything is fine.
Anyway, you can definitely mention that you have some progress, but if you tell Nick that the issue is still not resolved and you would like to keep the complaint open until the money is in your account, then there will be no issue with that.
Hopefully you will be able to get the rest of the funds and enjoy them.
Let me know if there is a change in your case. 🙂
há 7 meses
How I contact with nick?
há 7 meses
Just write to him in the complaint and he will take a look, that is, everything you need to mention there.
há 7 meses
Hello Jaro problem solved thanks for everything
1
há 7 meses
That's great and I'm really glad things worked out in the end. How did you manage to resolve it ? Will you stay and play here ? 🎉☘️
há 7 meses
Yes the manager helped me and I will continue play in N1casino
há 7 meses
It's good to hear this. If you'd like to write a review describing your experience, here's the link for you.😉
há 3 meses
Para mim, ainda é um dos melhores endereços, mesmo que agora haja menos opções de depósito do que antes, ainda gosto de jogar aqui. Posso recomendar.
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há 3 meses
So what do you like most about the casino if you had to rate it ? How long have you been playing here ? Have you had any problems here ? 🙂
há 2 dias
Boa noite,
Ontem à noite ganhei €2700 no cassino online N1. Depois de horas de discussão com o chat de suporte e upload de cerca de 40 documentos, finalmente recebi a confirmação do suporte de que minha conta estava totalmente verificada e que eu poderia fazer um saque. Também recebi um e-mail informando que minha conta estava totalmente verificada.
Fiz isso e queria que os €2700 fossem pagos na minha conta. Algumas horas depois, isso foi rejeitado novamente e o chat de suporte disse novamente que eu tinha que verificar minha conta e enviar um comprovante de endereço, embora eu já tivesse feito isso há muito tempo e a conta já estivesse totalmente verificada.
Esses chatbots não me ajudam em nada, não há número de telefone e sinto que estou sendo enganado. Existe alguma maneira de falar com uma pessoa real do N1 que possa resolver esse problema para mim?
Ou alguém aqui no fórum pode me ajudar?
Ficarei feliz com qualquer resposta.
Boa noite a todos.
Traduzido automaticamente:
há 2 dias
Hi there. That is very disappointing, I imagine. Well, I have found no direct contact, just the usual support email address: support@n1casino.com
Also the description saying the chat is available 24/ 7 yet thamks to this holy holiday time, I guess the chatbot was covering the most of the questions.
I'd say you have to wait a bit longer to get in touch with a real person. 🙁
I'm sorry I could not find something more solid. Do update us frequently, please. At least it would be good to understand the matter with the second verification.
