Nucleonbet Casino - discussão geral

Ganhei 35k€ da Nucleonbet há cerca de uma semana. Após a minha retirada, fui ler alguns comentários e análises sobre a Nucleonbet e me arrependo muito de não ter feito isso antes do depósito. . Presumo que em breve me dirão que só posso ganhar 5000€ por dia como disseram a outros.

Casino tem licença MGA, então eu apenas assumi que deve ser legítimo. Alguém tem alguma dica do que posso fazer para obter meu dinheiro? E há alguém que tenha recebido mais de 5000€ da Nucelonbet?

Olá,

parabéns para você é uma soma e tanto, você ganhou.

Por favor, note que em primeiro lugar você deve ter sua conta totalmente verificada. No caso de ganhos tão grandes, documentos adicionais podem ser necessários. Tente cooperar com o cassino, geralmente, certifique-se de fornecer documentos no formato adequado (como .pdf ou telas impressas não cortadas e assim por diante) atualizados e válidos. Se você tiver dificuldades em algum momento, peça mais instruções ao cassino.

Limites são limites e são definidos como são, então presumo que você esteja correto neste ponto.

Estou apenas preocupado com a reputação do cassino - é muito ruim na verdade ( clique aqui para verificar ), então nos mantenha atualizados regularmente, por favor.

When can my case be resolved?

I thank you in advance

Wann kann meine Fall geklärt werden?

Ich bedanke mich voraus

I have a strong feeling that it is impossible to get any money with Nucleonbet Casino. Account was already fully verified, but the payout was canceled with the reason that I had a live image where you can see that I was holding my ID card in my hands. I don't know what else to do to get my money, I really hope for your help

Ich habe eine starke Gefühl das mit Nucleonbet Casino unmöglich ist an Geld ran zukommen. Konto war bereits voll verifiziert es wurden trotzdem die Auszahlung storniert mit Begründung das ich eine Livebild wo man sehen kann das ich Meine Personalausweis in die Hände halte. Ich weiß es nicht was man noch alles tun soll an meine Geld ran zu kommen ich hoffe sehr auf ihre hilfe

Olá,

você escolheu um cassino com quase a pior reputação, espero que tente evitar tais "cassinos" no futuro.

Concedemos aos cassinos 14 dias completos para concluir o KYC e concluir a retirada, portanto, se você verificar sua reclamação , descobrirá que o cronômetro está definido de acordo. Enquanto isso, tente descobrir o que havia de errado com os documentos enviados anteriormente, para que você possa pelo menos tentar passar na verificação.

Você pode fazer aquilo?

First of all, thank you for reaching out.

As I said, my account is fully verified, payment is requested and then canceled with the reason that we need additional documents to complete verification instead of writing everything you need right away. This is a tactic to lose patience and lose everything. There are 1850 on my account that they keep refusing to pay out. It's really sad what happened here

Thank you very much for taking care of my case

Warm greetings

Erst mal danke das sie sich gemeldet habe.

Wie gesagt meine Konto ist voll verifiziert es wird Auszahlung beantragt und dann wird storniert mit Begründung das wir noch zusätzlich Dokumente brauchen um verifizierung abzuschließen statt gleich zu schreiben was man alles so braucht. Das ist eine Taktik das man den Geduld verliert und alles verspielt. Es sind 1850 auf meine Konto das die immer wieder verweigern um Auszuzahlen. Das ist mega traurig was hier erlebt

Ich bedanke mich dafür sehr das sie für meine Fall einsetzen

Liebe Grüße

All documents were accepted, but they keep asking for more, which no longer makes any sense

Alle Dokumente wurden akzeptiert aber die verlangen immer mehr was überhaupt kein Sinn mehr macht

Olá,

era disso que eu estava falando. Isso significa que o cassino está executando algum tipo de verificação adicional, ainda não acabou. Você sabe quais documentos estão faltando agora? Isso é importante pelo menos para finalizar a verificação, depois disso podemos focar na retirada.

Many Thanks

As I said, nothing is missing, even that they asked for a picture of me holding my ID card, I have already submitted it and I have not received an answer for 4 days....

Warm greetings

Vielen Dank

Wie gesagt es fehlt nichts mehr auch das die verlangt haben ein Bild wo ich meine Personalausweis in die Hände halte habe bereits eingereicht und seit 4 Tage bekomme ich keine Antwort....

Liebe Grüße

Oh, desculpe, eu provavelmente perdi isso. Obrigado 🙂

Quatro dias você diz? Bem, ainda 10 dias para aceitar a selfie e depois enviar os ganhos.

É triste, mas só esperar é uma opção agora, por causa do cronômetro de 14 dias. Tente aguardar e me avise assim que a selfie for aceita. 🤞

Yes, I'll do it.

Thanks very much!

Ja, mache ich.

Vielen Dank!

They will deliberately delay the verification procedure, they will constantly demand more and more new documents, you can look at the complaints of other players - it's the same everywhere, everyone is tightening verification.

But most likely you will get your payout. I advise you not to waste time and immediately contact MADRE, since you are apparently from an EU country, you will be quickly paid out and after that I suggest you forget about this casino like a nightmare 🙂

My situation is much worse. I was harassed for a month and a half with additional verification checks. As a result, they found the most ridiculous reason not to pay the winnings of 400 euros. They said that they would return the deposits (150 euros), but spoiler: they did not return, I put 150 euros on the withdrawal, but they cancel the withdrawal. And they just ignore my chat and email messages.

Naturally, I filed a complaint with MADRA and received the following response:

"MADRE has found the claim admissible under Section 2.a of the Rules of Procedure. There it is stated that "These procedures shall apply for the out-of-court resolution of domestic and cross-border disputes concerning contractual obligations resulting from gambling contracts between Operators licensed by the Malta Gaming Authority and Consumers resident in the European Union through the intervention of MADRE which proposes an amicable solution (…) Disputes raised by Claimants from outside the EU are admissible only if the Operator consents to submit to the proceedings. "

The operator stated regarding your claim: "Please note that the complaint is from Belarus and as per section 2.a) of MADRE Rules of Procedure, operators are not required to respond to cases from outside the EU."

Sadly, we need to inform you that we cannot handle your case.

We wish you all the best."

I have always thought that the Maltese license is one of the best licenses compared to curacao licenses, but apparently the Maltese license is one of the best only for people from the European Union, players from the rest of the world playing with a Maltese license = playing without a license at all. This is very sad for me :(

Они специально будут зятягивать с процедурой верификации, постоянно будут требовать всё новые и новые документы, можете посмотреть на жалобы других игроков - везде одинаково, всем зятягивают верификацию.

Но скорее всего вы получите свою выплату. Советую не тянуть время и сразу же обратиться в MADRE, так как вы судя по всему из страны ЕС, то вам быстро выплатят деньги и после этого предлагаю вам забыть об этом казино как о страшном сне 🙂

У меня же ситуация намного хуже. Меня полтора месяца изводили дополнительными проверками верификации. В итоге нашли нелепейшую причину чтобы не платить выигрыш 400 евро. Сказали что вернут депозиты (150 евро), но спойлер: не вернули, я ставлю 150 евро на вывод, но они отменяют вывод средств. И просто игнорируют мои сообщения в чате и по имейлу.

Естественно я обратился с жалобой в МАДРЕ и получил такой ответ:

"MADRE has found the claim admissible under Section 2.a of the Rules of Procedure. There it is stated that "These procedures shall apply for the out-of-court resolution of domestic and cross-border disputes concerning contractual obligations resulting from gambling contracts between Operators licensed by the Malta Gaming Authority and Consumers resident in the European Union through the intervention of MADRE which proposes an amicable solution. (…) Disputes raised by Claimants from outside the EU are admissible only if the Operator consents to submit to the proceedings."

The operator stated regarding your claim: "Please note that the complaint is from Belarus and as per section 2.a) of MADRE Rules of Procedure, operators are not obliged to respond to cases from outside the EU."

Sadly, we need to inform you that we cannot handle your case.

We wish you all the best."

I have always thought that the Maltese license is one of the best licenses compared to curacao licenses, but apparently the Maltese license is one of the best only for people from the European Union, players from the rest of the world playing with a Maltese license = playing without a license at all. This is very sad for me :(

I feel sorry for them, and thanks for their suggestions

Es tut mir leid für sie, und vielen Dank für ihre Vorschläge

Hi

I have just been informed that of my documents which I subsequently submitted, one was accepted and the other was not, although both pictures are of top quality and everything can be read and seen clearly. Just sad

Warm greetings

Hallo

Es wurde mir gerade mitgeteilt das von meine Dokumente was nachträglich eingereicht habe das eine akzeptiert wurde das andere nicht, obwohl beide bilder sind top Qualität haben und alles deutlich zu lesen und zu sehen sind. Einfach traurig

Liebe Grüße

They are now determined not to pay out my money without giving me a reason. I have done everything that can be done. They don't answer my questions either.

I think the money is no longer available. What can you do?

With best wishes

Die sind jetzt entschlossen jetzt meine Geld nicht auszuzahlen ohne mich eine Grund zu nennen. Ich habe alles unternommen was man unternehmen kann. Auf meine Fragen Antworten die auch nicht.

Ich glaube das Geld ist nicht mehr zu holen. Was kann man so unternehmen?

Mit freundlichen Grüße

Olá,

como existem documentos que não foram aceitos, você deve fornecer uma espécie de alternativa ou o mesmo documento de uma forma diferente. Somente depois de passar no KYC - o que significa que todos os documentos são aceitos, você é elegível para receber os ganhos.

Agora é a hora certa de perguntar ao suporte o que parece estar errado com os documentos, você deve descobrir e enviar tudo de acordo.

Isso acontece com muita frequência. O que te faz pensar que o cassino não vai pagar?

Olá,

só para ter certeza, você experimentou isso no Nucleon Bet? Com base nas suas reclamações, acho que não. Me corrija se eu estiver errado, por favor.

Hi

I have already said that, of 2 documents I had to submit later, both of which were top quality, one was accepted, the other not, without giving me a reason for what went wrong. Have sent several emails to Nucleonbet.com no reply

The fact that they are delaying everything on purpose, alone the complaints from many customers confirm that it takes 5 days to determine whether a documentation is in order or not, makes me think so.

What do you mean specifically whether I have experienced at nucleonbet

Unfortunately I didn't understand that

Warm greetings

Hallo

Das habe ich bereits gesagt, von 2 Dokumente die ich nachreichte musste, wo beide top Qualität waren eine wurde akzeptiert das andere nicht, ohne mich eine Grund zu nennen was schief gelaufen ist. Habe mehrere Mails an die Nucleonbet.com verschickt kommt keine Antwort zurück

Das die alles absichtlich verzögern alleine die Beschwerden von vielen Kunden bestätigen das alleine das man 5 Tage brauchen ob eine Dokumentation in Ordnung ist oder nicht macht mir so zu denken.

Was meinen Sie konkret ob ich bei nucleonbet erlebt habe

Daß habe ich leider nicht so verstanden

Liebe Grüße

Olá,

sem saber o que está errado, não há como avançar, receio. Apenas espere, não há muito mais o que fazer. 🙁

Minha última resposta foi dirigida a ovaaal - não a você, acho que isso causou confusão, certo?