Sadly, what you've just described goes in hand with our review:
"Responsible gambling tools: Very bad"
I'd say that all real funds should be returned and after that the account should be closed. Do I get it correctly that you are somehow allowed to play restricted games?
Eles cobram automaticamente...
Hello,
based on your complaint, I can see that your deposit has not arrived in your casino account, and the process of getting the "lost deposit" was well, quite unfortunate.
I'm honestly quite confused, it has been 2 months now and I feel that the conclusion is still far away. Do I understand correctly that contacting info@paysafecard.com is not an option because you used a different payment - sort of a direct one - for the deposit?
You also wrote that "Well, I give up, I thought that Casino Guru was going to be cash, Pinup again without caring about my case says that it is paysafecard, when the one I debit is "cash payment" there is nothing to do here, justice will be done otherwise."
Sadly, it seems that the letter of confirmation, you asked the casino to provide, so the money in return to your account, is on the other hand, not possible to be created by the casino's payment provider.
Well, quite an issue 🤔
Any chance that we can help you somehow?
O site PIN UP é DESONESTO. Tive um problema com um slot (bem no momento da rodada bonus).
O suporte pede video do problema....QUAL JOGADOR FICA GRAVANDO A TELA O TEMPO TODO?
Acontece que eu consegui gravar o problema dessa vez: pode ser visto no youtube (link abaixo)
https://youtu.be/jK7b0a0Lolw
Isto é uma forma DESONESTA de não resolver os problemas e roubar o nosso dinheiro.
Para piorar, eu solicitei diversas vezes algum contato da autoridade regulatória e eles não informam.
Hello,
so you experienced sort of a technical bug while playing bonus rounds, annoying.
According to your re-opened complaint, the casino is asking you about the browser catches. Please update the complaint, feel free to use this link.
I failed to comprehend whether the previous bug was solved and now it occurs again, or whether it is about the same technical issue, though.
Enviei meus documentos para pin up duas vezes para verificar minha conta e nas duas vezes eles os excluíram...
Se eles respondessem rapidamente aos pedidos, não haveria tanto problema, mas depois de investigar descobri que leva vários meses para verificar uma conta...
Então, o que devo fazer se toda vez que tiver que sair da página, eles excluirão meus arquivos enviados?
I'm sorry, but I probably do not fully understand the issue.
It has taken several months to verify your account, yet all documents are constantly being deleted each time you leave the site. Is it correct, please?
Is your account truly verified?
Boa noite. Eu queria sacar meu dinheiro e diz que minha conta não está correta. Você poderia explicar por quê?
Hello!
Despite the fact we are not the casino's employees here, I will try to help you out with that. Are you sure you're using the correct login details? I know it sounds trivial, but it seems something is not correct.
Feel free to provide a screenshot showing the error and under what circumstances it occurred, if you may. That would be helpful.
I'll be here.
My account hacked and my money lost by hacker 54k inr but they not give my money refund
So you believe someone played out the balance you had on your casino account?
Yes . by whole blance gone. I complaint casino but they refuse to refund my money . i want refund my money
This is sad indeed, yet I'm quite convinced you can't prove it was not you who lost the balance, can you?
The same goes for the casino, as far as I can guess.
According to the complaint, you believe the casino is involved in this. Well - in this case, I suspect we wait for the complaint to develop to another stage. Proofs will be extremely important, I'd say.. 🤔
Wish you luck!
Yes i proved that i am not involved .Please solve my problem and help me to return my money back
You've proven that? May I know how did you do that? I believe that is extremely handy information.
Sadly, this is a forum, thus, no way I can speed up your complaint - it's a completely different process.
Regarding your complaint, I see it needs your attention, namely, your gaming history is necessary to proceed.
Use this link to update the complaint, please.:
https://casino.guru/pin-up-casino-player-s-balance-disappeared
Os golpistas não me pagam meu saque por mais de 15 horas esperando. Suporte terrível. Eu não recomendo usar este cassino golpista. São ladrões dedicados a roubar o seu dinheiro, dizem que estamos processando o seu pedido, mentem que estão retendo o dinheiro porque não pagam e são ladrões
Confirmo que são golpistas, estou esperando há mais de 14 horas pelo meu saque que fiz através da rede de criptomoeda usdt trc20, entro em contato com o suporte e a única coisa que eles podem dizer é espere 1 hora, espere 4 horas, espere 9, espere 24. Não é um fiasco, eles podem ter tudo verificado, fazer as coisas certas e não processarão seu saque porque são golpistas. Se eu pudesse, eu os denunciaria ao pinup, mas não tenho o endereço de contato deles
How about calming down for a few moments? The way I see it is far too early to call any casino a scam. What makes you think you won't get the money? Sometimes even the crypto transaction is not instant, you know?
Take a deep breath and explain what makes you so worried, can you do that?🙏
É uma farsa, já se passaram mais de 24 horas, entrei em contato com o suporte e me disseram para esperar de 6 a 12 dias para que me pagassem. Eles são golpistas. Pare de defender esses golpistas.
Ok, you're in a rage, 6-12 days are quite a long time - no argument. Have you been told what the reason is?
Yet it does not support your idea about scamming, I'd say.
Care to share which payment option is currently so delayed? You may actually help other players in similar situations to make more informed decisions.
Thank you!
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