QuickWin Casino - discussão geral (página 11)

In this case, what is the best way to resolve the problem?

Pois bem, como a verificação ainda não é necessária, teremos que ser pacientes e esperar que o casino consiga enviar o dinheiro para a sua conta nos referidos 14 dias.

Caso não o façam, a nossa equipa entrará em contacto com o casino, mas por enquanto não há mais nada a fazer.

No entanto, você está em contato com eles para saber o que está acontecendo com sua retirada e por que há um atraso?

Ok let's wait and see what happens! Thanks for listening

Obrigado.

Além disso, as minhas perguntas também foram se você está em contato com o cassino e eles lhe disseram por que você está atrasado no seu saque. Você perguntou a eles?

Good morning, yes, every day I will chat and ask! Their response is to be treated

Perdoe-me, também estou interessado na resposta deles. Então, você poderia compartilhar uma captura de tela? Certamente, com o Google Lens, todos nós temos a chance de traduzir o texto e obter alguns insights. 🙏

Obrigado pela captura de tela. Posso ver que você não aprendeu nada com essas respostas, certo? Você já tem alguma atualização agora, talvez?

I'm crazy scared, after playing a lot I made a win and I requested a withdrawal of €500 twice in the last two days.. Let's hope they pay

Ho una paura pazzesca,dopo aver giocato parecchio ho fatto una vincita ed ho richiesto il prelievo in due volte di 500€ da due giorni..Speriamo che pagano

Olá, parabéns pela sua vitória. Eu diria que no início ainda não há motivo para pânico e preocupação. Você tem que ser paciente e torcer para que o dinheiro chegue.

No entanto, existem processos que podem atrasar um pouco e é por isso que pergunto se você está verificado no cassino? Você jogou com um bônus ou apenas com um depósito?

Além disso, damos aos cassinos 14 dias para liquidarem tudo relacionado aos saques e se você ainda não tiver o dinheiro após esse período, avise-nos com certeza.

Estarei aqui quando você tiver uma atualização. 🙂

Hi, thanks for the reply, I made a first deposit of €20, I used the bonus, then subsequently I won, I requested a withdrawal, consequently the system told me that if I make a withdrawal the bonus is cancelled, I accepted the cancellation. Then, however, I replayed the one I won and continued to deposit until I reached almost 1k, then the winnings arrived and now I have requested two withdrawals of €500 in two days.

On my page the system says there is no need for verification🤷🏻‍♂️

Ciao,grazie per la risposta,ho effettuato un primo deposito di 20€ ho utilizzato il bonus,poi successivamente ha una vincita ho richiesto il prelievo,di conseguenza il sistema mi ha detto che se faccio il prelievo il bonus viene annullato,io ho accettato l’annullamento . Poi comunque ho rigiocato quello vinto e ho continuato a depositare ,fino ad arrivare a quasi 1k, successivamente sono arrivate le vincite ed ora ho richiesto due prelievi in due giorni di 500€.

Sulla mia pagina il sistema dice che non c’è bisogno di verifiche🤷🏻‍♂️

Entendo, agora você aguarda os saques, não é necessária a verificação e veremos se haverá alguma dificuldade ou ficará tudo bem. Então vou esperar a atualização e se acontecer alguma coisa me avisem.

Yes sure, thanks

Si certo,grazie

Update

after exactly 7 days the winnings were credited to my account😅😅😅.

Currently I can consider the site serious.

I hope it continues like this.

Aggiornamento

dopo esattamente 7giorni le vincite mi sono state accreditate sul conto😅😅😅.

Attualmente posso considerare il sito serio.

Spero che continui cosi.

Então isso é uma boa notícia e parabéns. Sinceramente, estou feliz por você ter recebido o dinheiro e posso ver que você continuará jogando neste cassino, certo? 🎉☘️

Espero que tudo corra pelo menos tão bem como está ou melhor e que você se saia bem. Sinta-se à vontade para atualizar novamente de tempos em tempos.

Dedos cruzados e divirta-se. 🙂 😊

Good day. Quickwin casino is the worst I have ever experienced. From 23.5. I'm waiting for my winnings to be paid out. Suddenly, after a week, they wanted an identity document, they've had it there since last Thursday, and nothing is happening with the show. Support made me feel like I should wait, but I don't want to wait anymore. What steps to take? The behavior of the support is arrogant and as for the bars of the welcome bonus I put in and I did not receive any bonus, I am not entitled to it. What kind of behavior is this?

Dobrý den. Kasino quickwin je to nejhorší co jsem kdy zažila. Od 23.5. čekám na vyplacení výhry. Najednou po týdnu chtěli doklad totožnosti ten tam mají od minulého čtvrtka a pořad se nic neděje. Support ze mě děla koště ze mám čekat ,ale já už čekat nehodlám. Jaké kroky udělat? Chování supportu je arogantní a co se tyče uvítacího bonusu vložila jsem a žádný bonus jsem nedostala nemám na nej nárok. Co je tohle za chování?

Hello, I would probably start with the bonuses and therefore from the end. Casinos may or may not offer bonuses to players. of course, if it is about some deposit bonuses, then I would probably be upset too.

The fact that you have been waiting for a selection for almost two weeks is also enough. I would say that it is not the best if the only thing you get as a response is that you have to wait. That would not satisfy me and it is not very credible. However, I would like to point out that 14 days is exactly the time frame we give the casinos to resolve everything necessary and send the money. This means that if you still have to do the verification, you probably won't have the money until you pass it successfully.

So if nothing changes in a few days where you reach two weeks, then I would recommend the next step and that would be filing a complaint.

Do you think you can still be a little patient?

Ahoj, začal by som asi bonusmi a teda od konca. Kasína majú možnosť ponúknuť hráčom bonusy tak isto ako im ich ponúkať aj nemusia. samozrejme ak sa jedná o nejaké deposit bonusy, potom by som bol asi naštvaný aj ja.

To, že čakáś na výber už pomaly dva týždne je tiež dosť. Povedal by som, že to nie je úplne najlepšie ak jediné čo dosatneš ako dopoveď je, že máš čakať. To by ma neuspokojilo a nie je to moc dôveryhodné. Avšak, chcel by som podotknúť, že 14 dní je presne časový rámec, ktorý kasínam dávame na to, aby vyriešili všetko potrebné a odoslali peniaze. To znamená, že ke´d ešte stále máš urobiť verifikáciu, tak zrejme peniaze nebudeš mať, kým sa ti nepodarí prejsť ňou úspešne.

Takže ak sa nič nezmení za pár dní kde dosiahneš dva týždne, potom by som odporučil ďalší krok a tým bude založenie sťaźnosti.

Myslíš, že to ešte zvládneš byť troška trpezlivá ?

Today is 14 days since the request for withdrawal and exactly one week since the document was submitted. I probably have no choice but to wait. So I will wait and as soon as there is any change, I will put the info here immediately. Thank you for the support, you are very kind 🙂

Dnes je to 14 dni od žádosti o výběr a přesně týden od doložení dokladu. Ono mi asi ani nic jiného nezbyde než čekat. Takže budu čekat a jakmile bude nějaká změna dam sem ihned info. Dekuji za podporu jsi moc hodný 🙂

So you have the option to file a complaint if you don't want to leave anything to chance.

If you decide to do so, justclick on this link ⬅️

However, as you said, it will have to wait and see if all the documents are in order or what position you are in. Are you still in contact with the casino? I would probably try to find out about the situation, because just waiting without an answer would not be pleasant for me.

Either way, let me know if you learn anything new and I guess the situation will be resolved and turn out well.

I wish you strong nerves. 🙂

Máš teda možnosť založiť si sťažnosť ak nechceš nič nechať na náhodu.

Ak by si sa tak rozhodla, stačí kliknúť na tento link ⬅️

Avšak, tak ako si povedal, bude potrebné počkať a zistiť, či sú všetky dokumenty v poriadku alebo v akej pozícii sa nachádzaš. Si s kasínom stále v kontakte ? Asi by som sa snažil sa informovať o situácii, pretože len čakať bez odpovede by pre mňa nebolo príjemné.

Tak či onak, daj vedieť ak sa dozvieš niečo nové a hádam sa situácia vyrieši a dobre dopadne.

Želám pevné nervy. 🙂

This is today's answer, just like every day for the last 14 days.

Upon checking your account, I can confirm that your withdrawal is queued for processing by our finance department.

We sincerely apologize that you have not received your funds yet. We didn't want to keep you waiting.

And I've just sent a reminder to finance on your behalf to expedite the process.

Our finance department is aware of your withdrawal delay. Due to the high volume of requests, all of our payouts are delayed.

We ask that you give us more time and we will try to process your withdrawal request as soon as possible and send you the update via email as soon as possible.

Every day I annoy them and push them on purpose and it doesn't make any sense.

Another answer to the fact that I have been waiting for 14 days to choose.

I have forwarded your request to our finance team. They will check it for you. We ask that you give it to us sometime and you should receive an email update from our finance team as soon as possible.

Just the same thing over and over again.

Toto je dnesni odpoved tak jako kazdy den uz poslednich 14dni.

Při kontrole vašeho účtu mohu potvrdit, že váš výběr je ve frontě na zpracování naším finančním oddělením.

Upřímně se omlouváme, že jste dosud neobdrželi finanční prostředky. Nechtěli jsme tě nechat čekat.

A vaším jménem jsem právě poslal upomínku finančnímu oddělení, aby vám proces urychlilo.

Naše finanční oddělení si je vědomo vašeho zpoždění výběru. Kvůli velkému množství žádostí jsou všechny naše výplaty zpožděny.

Žádáme vás, abyste nám věnovali více času a my se pokusíme zpracovat vaši žádost o výběr co nejdříve a co nejdříve vám zašleme aktuální informace prostřednictvím e-mailu.

Každý den je otravuju a prudim schvalně a nemá to zadny vyznam.

Další odpověď na to že čekám už 14 dní na výběr .

Vašu žiadosť som postúpil nášmu finančnému tímu. Budú to kontrolovať za vás. Žiadame vás, aby ste nám to niekedy dali a mali by ste čo najskôr dostať e-mailom aktualizáciu od nášho finančného tímu.

Prostě pořád to samé dokola.