Glad to hear you're doing well! I still have high hopes for the complaint process, but I understand it would be much easier if the casino simply stated something solid to you. And, of course, pay...
Estou mais do que chocado com a forma como este cassino lida com os pagamentos. Estou esperando um pagamento há mais de um mês. Só agora, depois de reclamar com o Casino Guru, eles estão exigindo minha verificação, mesmo tendo sacado ganhos várias vezes no passado. Agora, envio meu extrato bancário diariamente, completo com todos os meus dados e comprovantes de depósito, e mesmo assim ele ainda não aparece corretamente para o Slotexo. Para mim, isso é um sinal claro de que eles estão tentando deliberadamente atrasar ou impedir os pagamentos.
Hello, I was hoping it would be over by now!
In any case, I'd like to mention that it would be beneficial to avoid sending bank statements or any other official documents as a screenshot; sadly, it is the usual problem with the documents. Screenshots are very easily modified; hence, they are not usually accepted these days. Start with the PDF, and you should be okay.
When it comes to the screenshot you posted in the complaint, to me it does not seem you are required to upload anything else since there are no documents mentioned. In my opinion, it means the casino is verifying your account. If you have a separate request for providing a .pdf version in your email, try to send the document in an email reply. Or perhaps the casino representative will respond to your questions in the complaint thread too.
I really hope this will end soon, and I'll be here for you.
Olá, Radka, você tem toda a razão. Meus extratos bancários já foram aceitos e os pagamentos foram processados. Obrigado novamente pelo seu apoio! Atenciosamente.
Thank you for letting me know! I hope this episode was your worst casino experience for a very long time! 🙂
If you need us, we will be here!
Bom dia,
Ganhei € 6.500 na plataforma Slotexo. Apesar de vários contatos via chat ao vivo e e-mail, ainda não recebi nenhum pagamento.
Fui informado no chat que só é possível sacar € 500 por dia, até três vezes por dia. No entanto, mesmo o primeiro saque ainda não foi processado, apesar de eu ter seguido os passos necessários. Em vez disso, tenho sido enganado há semanas com frases genéricas como "Por favor, seja paciente".
Hello, it sounds like you have a very good reason to complain. Are you familiar with that? We have a special team of dedicated resolvers; those people try to mediate issues with casinos and I think you could use their support on that.
More details are here 👈
It is always frustrating to hear "just be patient" over and over again. In my opinion, it would be much better to admit that the things are overall delayed and the time frame isn't certain. One would at least know it was just a delay, and there was nothing else behind it.
Though the outcome would be pretty much the same, I guess.
As I scroll reading on some reviews, it realy helps so that you can see that it's reaaly worth it.. Really have fun and also had some wins. 🙂
Great, did you manage to withdraw your winnings? Does the casino offer any interesting special bonuses that would make it worth going there? 🙂
I don’t really know what issues others might have here, but I personally liked this casino. The only thing I really lost was my time and that’s because I stayed playing longer than planned)) As for winnings, they were absolutely great, and I managed to cash them out without problems
It's great that you had a good experience. You mention withdrawals, what else is good for you here, or what do you appreciate? 🙂
The Bonus Crab feature is something truly unique and fun. I really enjoy using this little "crab" it adds a playful element to the experience and makes things feel less routine. It’s not just another standard bonus mechanic, but something that actually brings excitement and variety to the platform. Small features like this make the overall experience more engaging and enjoyable
I'm glad you like it. Is there anything else you would highlight about this casino, or anything you would improve?🙂
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
Em breve, será redirecionado para o site do casino. Aguarde. Se utilizar algum software de bloqueio de anúncios, verifique as definições.
