Hi, I see you've been waiting for a week, which I would say is not a long time, but I know that in a casino it can sometimes take longer, especially in this one, based on what the players have written here.
Anyway, was it necessary for you to verify or not ? Did you play with or without the bonus ?
Let me know.
Bom dia, hoje faz 10 dias úteis. Nenhum bônus e depois de muitos depósitos. Não me pediram para verificar..
Thank you for your reply. You still don't have your money and nothing has changed ? Did the casino tell you anything new ? I'd probably think about filing a complaint if I were you.
Spinanga , não me paga já faz mais de 10 dias , como faço para pessoal pelo menos me dar uma atenção , bloquearam até meu chat
Hi, did they tell you why it's taking them over a week ? I think the reason would be good because no player wants to be left without an answer that will at least calm them down a bit.
However, we give the casinos 14 days to sort out everything that needs to be done about your money and send it, if they don't, you can contact us and we will try to help.
Let me ask you one more question please, are you already verified and is this your first withdrawal ?
I know that the casino eventually pays players but it takes them about 2 weeks.
So let me know.
Boa noite para você. Fiz um saque no spinanga e estou no 5º dia útil e ainda diz processando! Ele não quer identificação. Clássico. Tenho certeza de que você os conhece. E também continuam me dizendo para esperar...
Hi, I see you are not the only player who has this situation. I would recommend to be a bit patient as the casino usually pays out the money to the players but sometimes it can be a longer process. We give casinos 14 days to pay players, even though I know it's not the most pleasant thing to deal with. If no verification is needed then it's fine and you just have to wait. If nothing changes in that time, you can reach out and we will try to help.
You think you can handle it?
Cassino Spinanga Fiz 2 solicitações de saque, uma em 11/08 e outra em 13/08 e ainda nada.
A resposta chega todos os dias, pedimos desculpas pela demora, você receberá um e-mail do departamento financeiro assim que o processamento for concluído.
Inaceitável
Hello.
Frankly, you're not the only one it seems. 🙁
It might be best to give you some time to read through this thread and take note of what has already been said.
Make sure to replay in your associated complaint, please. Forum will wait, complaint matters the most, I'd say.
Cassino Spinanga Fiz 2 solicitações de saque, uma em 11/08 e outra em 13/08 e ainda nada.
A resposta chega todos os dias, pedimos desculpas pela demora, você receberá um e-mail do departamento financeiro assim que o processamento for concluído.
Inaceitável
Eles são trágicos
Ainda esperando
I see you are getting to the 14 day mark, I'd probably be slow to think about complaining. What about you? You haven't learned anything new about your withdrawal ?
Sim. Não se preocupe. Que eles estão no último estágio e estes…. Nada mais...
It probably wouldn't be enough for me, so if you decide to file a complaint let me know. Although I know that the casino pays out the players but it takes them longer and usually around 2 weeks according to what I observe from other players.
We will see what happens next.
Hoje faz exatamente duas semanas. O que devo fazer?????
So, your withdrawal is still not approved? And your account is verified, right?
I would probably really suggest filing a complaint here with our team. If you're in, here's the link for you.
Please make sure to keep us updated.
Minha conta não precisa de autenticação, até onde me disseram. E sim, não é aprovada!
Hi there, and thank you for submitting the complaint. In my opinion, for the time being at least, this is the best you could have done. Even though the process may take some time to progress a bit further, our devoted specialists will try to help out getting the money. To be straight with you though, if the casino is in delay just because they can't keep up with the requests, I think there's not much to be done to change that. Still, in such delays, getting paid is usually a matter of time. At least, I hope so!
Todos os dias me dizem que é só uma questão de tempo. Que o volume de saques é alto, etc. Não se preocupe, não há problema. E só esperar...
Boa noite! Acabei de receber uma mensagem de texto dizendo que meu saque foi concluído e para esperar 3 dias úteis para que ele caia na minha conta. Quando o problema for resolvido! Muito obrigado por tudo!
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
