há um ano
Se desejar discutir algo relacionado com SpinGreen Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
SpinGreen Casino - discussão geral
há um ano
This casino is a scam and seize my winnings. I won $200 from the bonus money. When I withdraw, they won't let me withdraw so I deposited another $21 and bet another $91. When I withdraw, I only got $41. They said the bonus was only $20 and the money I deposited without accepting the bonus and won $91 dobla was seized. That means I won $300 and was seized and cheated of $259. The casino is not fair and cheats me on bonus and deposit money. When I reported it, there was no explanation from the deposit service.
há um ano
In addition, this casino is also reluctant to display customers' deposit and withdrawal history.
há um ano
Hello , so let me try to summarize and try to understand.
You played in a casino with a bonus and won some money. You wanted to withdraw it but you couldn't because the casino told you that you could withdraw a certain amount from the bonus? Could you also show me some requirements of the bonus, or did you check if it has a maximum cashout? That would seem to me the most logical in such a case why you could withdraw as much as they said.
Also, why did you deposit there again? It could be that what you put in was included in the bonus money if you still had the bonus active, but that's just my guess.
Can you send me the bonus you played with?
há um ano
Eu saquei 90 dólares, e até agora eles ficam dando desculpa , primeiro me deram 24 horas, e depois falaram que são 5 dias úteis, aí você entra em contato e vão falar que vai ser 1 mês, estou muito puto, e ainda desabilitaram o canal do chat
há um ano
Hi, when did you enter the withdrawal? According to what the casino told you, it's not clear when the money should arrive. Do you have any communication with the casino that you could show? Maybe we can work something out together.
há um ano
Foi solicitado no dia 6/02 e saque de 01 dólares, me disseram que iria cair no meu banco até 24 horas, e estava em processo de pagamento e estou aguardando até agora e nada, quando eu tento entrar no chat o site não deixe, pois a opção para falar com o suporte não abre, e só aparece 0.4 centavos no perfil.
há um ano
Did you try to send them an email if you can't contact them via live chat? I think it would be better to wait a while and be patient because it was also the weekend and we give casinos 14 days to make a withdrawal.
Did you play with any bonus or not?
Apagado
RepresentativeCasino
apagou a publicação
há um ano
We assure you that all deposit and withdrawal history is displayed correctly. If you're experiencing any issues viewing your transactions, please contact us at support@spingreen.casino, and we'll be happy to assist you.
há 6 meses
Hello Casino Guru Team,
I’m reaching out with a small request for help. I deposited on this casino through your website, claimed a bonus, and carefully followed the bonus terms. After completing about 2,300 spins, I requested a $250 cashout. The casino says the withdrawal is "under review," and support only tells me "24 hours." I had believed crypto withdrawals are usually instant, so this delay has me worried.
If possible, could you kindly check with the casino or guide me on what to do next? I came to their site via yours, and your support would mean a lot to me. I can provide any screenshots, timestamps, or IDs you may need.
Thank you for your time and understanding.
há 6 meses
Thanks for reaching out! I get why this feels frustrating. Crypto withdrawals are usually super quick, so a "under review" notice is annoying.
The thing is, at this stage the casino just needs a bit of time to check the withdrawal. Every operator can do this, no matter the payment method. Sometimes it’s just bonus rules, security checks, or other internal stuff. Nothing unusual.
From our side, we usually step in officially only if the casino can’t resolve it in a reasonable time. So for now, best thing is to give them a little space.
It helps if you have screenshots, timestamps, and transaction IDs ready. That makes it way easier if we need to get involved later. Do you have any idea what the review might be about, or did they mention anything?
We’ve got your back, but sometimes you just need to let the process run for a bit.
há 6 meses
Hi again—appreciate the reply and totally get that reviews exist. The issue is that what’s happening on my side doesn’t look like a normal, time-limited check anymore—it looks like a stall.
My play & bonus facts (short version):
Claimed a 200% bonus.
Slots only, with bets under $1 throughout.
Roughly 2,300$ spins completed.
I fully accept the 10× deposit cap; my balance of around $600–$700 was trimmed to ~$270, which I’m fine with.
Withdrawal timeline:
06:53 on 14/09/2025 — I requested a $250 crypto cashout.
Later, the withdrawal was canceled and the money was returned to my balance without any email or explanation.
Today I went through an escalated KYC: selfie holding ID with a "Spingreen" note, utility bill, passport, and a second ID (student card). I’m now verified.
I then re-submitted the $250 cashout, and after 7+ hours there’s still no response; live chat is also silent.
Just to remove any ambiguity: of the $250 I’m trying to withdraw, $100 is my own principal previously lost/played on their site—so the actual profit is about $150. I’m not asking for anything outside their terms; I accepted the cap and played conservatively.
If this is still considered "nothing unusual," could you please nudge the casino to either process the $250 payout or provide a clear, term-based reason for refusing it? I can attach screenshots of the dashboard and withdrawal history; there’s no blockchain TxID yet because no payout was sent.
Thanks for sticking with this—really appreciate your help.
há 6 meses
Hi, thanks for keeping me posted. To be honest, I would expect the casino to tell you at least something meaningful. Currently, I believe we both lack any knowledge about the issue; if there is indeed an issue, the casino chat operator has not been helpful, making it unlikely that we can delve into details right now.
Do you know what? You can submit the free complaint anytime you want. It does not matter that it has not yet been 14 full days; the complaint will remain open—on hold. However, the casino contact will be notified about this complaint of yours.
Could help the casino with motivation. What do you think? Does it sound appealing?
há 5 meses
VOCÊS SÃO GOLPISTAS! GOLPISTAS!! GANHEI €1200 E VOCÊS TENTAM DE TODAS AS FORMAS NÃO ME PAGAR... UM SAQUE DE 18/10 E ATÉ AGORA EU MAL VI APENAS €400 E DEPOIS VOCÊS NÃO RESPONDERAM MAIS, NEM NO CHAT... NEM POR E-MAIL. VOU ESCREVER AVALIAÇÕES EM TODOS OS LUGARES! DESCULPAS ABSURDAS... MENTIRAS
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há 5 meses
Mas não é muu ...
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há 5 meses
EVITE ESTE CASSINO COMO SE FOSSE UMA PRAGA. SÓ ESTRESSE E NERVOSIOS... E EU SÓ VI UMA PARTE DOS MEUS GANHOS. ELES INVENTARAM PROBLEMAS COM OS PROVEDORES PARA DIVIDIR O SAQUE... E PARA CADA PARTE ELES QUEREM MESES DE VALOR, EU ACHO.
AQUI ESTÃO ALGUNS EXEMPLOS DE RESPOSTAS DE CHAT. 
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há um ano
We assure you that all deposit and withdrawal history is displayed correctly. If you're experiencing any issues viewing your transactions, please contact us at support@spingreen.casino, and we'll be happy to assist you.
há 5 meses
Sim, sim, o histórico aparece e desaparece quando lhe convém! E você gerencia os saques como quiser. Ganhei € 1.500. Fiz um saque de € 1.000 e depois um de € 500. Você tirou € 1.200 de mim, eu saquei € 300. Você me devolveu os € 1.200 que saquei em 18 de outubro e, a partir daí, você fez todos os movimentos... você ainda me deve € 800!!!! 
Golpistas
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há 6 meses
Thanks for reaching out! I get why this feels frustrating. Crypto withdrawals are usually super quick, so a "under review" notice is annoying.
The thing is, at this stage the casino just needs a bit of time to check the withdrawal. Every operator can do this, no matter the payment method. Sometimes it’s just bonus rules, security checks, or other internal stuff. Nothing unusual.
From our side, we usually step in officially only if the casino can’t resolve it in a reasonable time. So for now, best thing is to give them a little space.
It helps if you have screenshots, timestamps, and transaction IDs ready. That makes it way easier if we need to get involved later. Do you have any idea what the review might be about, or did they mention anything?
We’ve got your back, but sometimes you just need to let the process run for a bit.
há 5 meses
OI,
Eu também tenho um grande problema com o Spingreen Casino.
No dia 12 de setembro, ganhei €1.500. Tentaram me enganar imediatamente, deixando apenas €300 (que saquei e eles me pagaram) na minha conta de jogo, dizendo que era o valor máximo que eu poderia sacar para o bônus de depósito utilizado. Era mentira; o máximo era €2.000 e, como eu tinha comprovantes, teoricamente me devolveram esses €1.200, que, depois de todas as verificações, saquei no dia 18 de setembro. Depois de alguns minutos, o saque foi cancelado com a desculpa esfarrapada de que tinham que fazer em 3 parcelas de €400. Recebi os €400... e para os €800 restantes, tudo em silêncio... nada no e-mail, nada no chat... nenhuma informação, nenhum prazo. 
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há 5 meses
So, do I understand all this correctly, please?
You have won with some deposit bonus, and first they said that the maximum withdrawal was less, but then they admitted to making a mistake and gave you the money back to your balance, right?
You have withdrawn some of the money, but you are waiting for the rest.
Is that correct until now, please?
What is the daily limit for withdrawals, though? Have you checked it?
How long have you been waiting for the last withdrawal, please, and how much do they still owe you?
Our team will surely look into it if necessary after providing more information.
We'll wait for your reply.
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