há um ano
Se desejar discutir algo relacionado com Spinoloco Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Spinoloco Casino - discussão geral
há um ano
Boa tarde.
Preciso de ajuda. A Spinoloco não aceita a prova de IBAN que o Banco Santander Totta, fornece em PDF, com todos os dados necessários. É o primeiro casino que não aceita essa prova. Pedem um extrato bancário, para poder ver o meu nome, endereço e a transação no benefício deles mas isso não prova qualquer IBAN. É inadmissível.
há um ano
Hi there,
just to be sure, is the missing IBAN truly the case here? Bank statements usually serve as proof of address, bank account ownership, or proof of deposit.
For such purposes, it is indeed imparative that such a document contains your full name, address, and banking details.
Can you provide another document showing your IBAN and other details that can be matched with the aforementioned banking statement? I have to admit I have never heard of "Banco Santander Totta" before, but I'd like to help you out anyway. How about you paste a screenshot showing the casino's request or response given when you submitted the bank statement? Even a simple copied and pasted text helps out. Perhaps I missed something important or just didn't understand the problem correctly.
há um ano
Olá.
Obrigado pela disponibilidade. Consegui a documentação necessária para o casino e o caso ficou resolvido. Com tudo, quero agradecer a vossa rápida resposta.
Atenciosamente,
Romarico Silva.
ResponderCitar1
há um ano
After all, it turned out pretty well quite quickly. So what was necessary, or what did you do? Did you give them what they needed? 🙂
há um ano
Casino não respeita o vício de jogo dos jogadores. Já pedi dezenas de vezes para fecharem a conta definitivamente por vício de jogo e nunca consegui.
isto não é crime??
não joguem aqui!
ResponderCitar1
há um ano
Hi, did the casino also tell you why it doesn't want to close your account or is it just egging you on? How did you request self-exclusion and when did you write to the casino about it?
Would you please answer my questions?
há 11 meses
Anybody here get their withdrawals processed recently?
Live chat support is pretty responsive, but I now have 3 withdrawals pending (first ones) and my account is already verified, so I'm not sure what the delay could be
há 11 meses
Maybe it would be good to check user reviews or complaints from time to time, there you can find out quite useful information about what you are asking.
However, how long have you been waiting for withdrawals? Have you asked them what causes the delay?
há 11 meses
5 days so far, but I’m not at the weekly limit of withdrawals with 4 pending totalling $2000
há 11 meses
Sure, thanks for the reply. It's a relatively new casino so we don't know what to expect from it yet. Probably with the experience of other players we will know more in time.
However, since you are waiting for 5 days, I would recommend to be patient. We give casinos 14 days for the withdrawal process and if nothing happens we will try to help you.
Are you in contact with the casino or not?
Do you think you can wait?
há 11 meses
Yes I have contacted the casino they have advised me the financial department will look at it when they have time as it is first come first serve. I will open a complaint if I need help if I have not received the funds in 14 days thanks
ResponderCitar1
há 11 meses
I think you're thinking straight. So if you find out anything relevant from the casino or if you reach for the complaint option, let me know.
I'll be here.
há 11 meses
My first 4 withdrawals came through (limit of 500 per withdrawal)
Support actually gave me a personal call to get a document required for kyc related to the bank account I was withdrawing to, very friendly guy, definitely hoping to keep playing here.
Just need to wait until next week to withdraw the rest as there's a limit per week, just waiting on all the withdrawals to complete now so I can re-deposit using a bonus
ResponderCitar1
há 11 meses
It's good to see that the casino is nice to you and that everything is going the way you want it to. It was probably about time I would say.
So when the rest of the money and such gets to you, let me know. 🙂
há 10 meses
Acabei de perceber que este cassino não aceita jogadores da Alemanha. Dois meses atrás, consegui me registrar, depositar e jogar sem problemas. Agora perguntei no chat ao vivo e eles disseram que aceitam jogadores alemães.
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há 9 meses
Thank you for this information. I will pass it on to our data team so they can check it out, and if needed, it will be changed in the casino review.
How do you like this casino?
há 9 meses
This casino is abysmal. First my account was verified with no issues but they kept insisting for bank statements which worries me a bit. They wouldn't accept anything.
Even so they approved my withdrawal and they have been faffing Me about for 4 days now. They said they have a technical issue processing withdrawals but have no issues taking deposits. I'm very concerned about supplying them with my verification documents now but again no withdrawals have been received.
They also seem to have only one customer support agent which is in itself is also questionable.
há 9 meses
Well, not very convenient...
However, I would like to point out that withdrawals are not particularly comparable to deposits, despite the allure of the option. It is an entirely different set of operations. Deposits are a one-time matter; withdrawals are not 🙁.
Perhaps the technical issue is a lack of manpower because having just one agent is not a good sign - just as you said... On the other hand, I would consider the approval positive news, at least.
Do you know whether they hold banking holidays? A holiday could also prolong the waiting.
há 7 meses
Este cassino é um bandido. Fiz um depósito e, assim que ganhei no primeiro saque, tudo voltou ao normal. No segundo, o KYC começou. Enviei tudo normalmente, como me pediram, e acredite, eles me pediram várias e várias vezes. Depois de uma semana, me disseram que violei um termo em 3.17 e que vão reter meus ganhos e encerrar minha conta. Sem me fornecer nenhuma prova. Não violei nenhum termo, eles só não querem me devolver o dinheiro... Não joguem neste cassino... Fiquem longe.
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