Spinoloco Casino - discussão geral (página 2)

Olá, bem, se o cassino tem certeza, eles não sentem a necessidade de fornecer provas, especialmente se a regra em questão inclui departamento de segurança ou fraude e acusações associadas. 🙁

Então, se me permite, por que sua conta foi encerrada e seus ganhos anulados, por favor?

Pelo que pude perceber na reclamação, você também não acrescentou muitas informações. Seria melhor acrescentar mais detalhes e responder às perguntas feitas na reclamação. 🙏

My account was closed on the pretext that I had duplicate accounts, this is the 3.17 number but I don't have it. And they had sent me the same thing 2 days ago in an email but as soon as I replied to them they apologized and said I didn't receive the message. Here is the email

Thank you for playing at Spinoloco.com .

We sincerely apologize for the confusion caused by our previous message. It was sent to you in error.

Please ignore this email as it does not concern your account. Your account remains fully active and in good standing.

If you have any questions or need help, don't hesitate to contact our support team. We are always here for you!

Best regards,

Souheil

Customer Support

spinoloco.com

Telegram

Good morning, I do not have another account in my name with your company.

Sent from my iPhone

2 Jun 2025, 11:54, user «Spinoloco Support < >" wrote:



[Spinoloco]

Do you understand now or do you want more proof for this Casino https://casinoguru-int.com/el/omada/radka-atomic/anartiseis-forum

τον λογαριασμός μου τον έκλεισαν με την πρόφαση ότι είχα διπλούς λογαριασμούς αυτός είναι ο ορός 3,17 αλλά εγώ δεν έχω. Και το ίδιο μου είχαν στείλει πριν 2 μέρες σε email αλλά μόλις τους απάντησα μου ζήταγαν συγνώμη και να μην εκλάβω το μήνυμα.  ορίστε και το email

Σας ευχαριστούμε που παίζετε στο Spinoloco.com.

Σας ζητούμε ειλικρινά συγγνώμη για τη σύγχυση που προκλήθηκε από το προηγούμενο μήνυμά μας. Εστάλη σε εσάς εκ παραδρομής.

Παρακαλούμε αγνοήστε το συγκεκριμένο email, καθώς δεν αφορά τον λογαριασμό σας. Ο λογαριασμός σας παραμένει πλήρως ενεργός και σε καλή κατάσταση.

Εάν έχετε οποιαδήποτε ερώτηση ή χρειάζεστε βοήθεια, μη διστάσετε να επικοινωνήσετε με την ομάδα υποστήριξής μας. Είμαστε πάντα στη διάθεσή σας!

Με εκτίμηση,

Souheil

Customer Support

spinoloco.com

Telegram

Καλημέρα εγώ στο όνομα μου δεν έχω άλλο λογαριασμό στην εταιρεία σας.

Στάλθηκε από το iPhone μου

2 Ιουν 2025, 11:54, ο χρήστης «Spinoloco Support <[email protected]>» έγραψε:



[Spinoloco] <https://spinoloco.com/>

Καταλάβατε τώρα η θέλετε περισσότερες αποδείξεις για αυτό το Casino https://casinoguru-int.com/el/omada/radka-atomic/anartiseis-forum

Olá,

Obrigado pela descrição. Então, apesar da primeira vista, parece que o cassino errou ao acusar você de registrar várias contas. Isso é bom — quer dizer, não é legal enviar um e-mail desses por engano, mas, para você, é bom que eles tenham percebido o problema tão cedo.

Espero que não haja mais nada impedindo você de desistir agora!

no you didn't understand that they had sent me 2 days before they closed my account. After 2 days they sent me again that I had violated this term 3.17 and they closed my money and account. It is still closed and they don't answer my emails, nor did they give me any proof that I had another account in my possession,

όχι δεν καταλάβατε αυτό μου είχαν στείλει 2 μέρες πριν μου κλείσουν τον λογαριασμό. Μετά από 2 μέρες μου έστειλαν ξανά ότι είχα παραβιάσει αυτόν τον όρο 3,17 και μου έκλεισαν λεφτά και λογαριασμό. Είναι ακόμα κλειστός και δεν μου απαντάνε και στα email, ούτε μου έδωσαν κάποια αποδείξει ότι είχα στην κατοχή μου κι άλλο λογαριασμό,

Ah, me desculpe. Então, na primeira vez, foi um erro, e na segunda, foi o motivo justo para encerrar sua conta e anular o saldo. Obrigado pela correção. Eu estava realmente convencido de que o problema havia desaparecido. 🙁

Em outras palavras, para o cassino o assunto está encerrado e você vê isso de forma diferente. Nesse caso, meus colegas da equipe de reclamações, em 99% dos casos, pedirão ao cassino que fundamente a acusação com provas específicas.

Pessoalmente, não vejo outra opção. Presumo que você não saiba se outra pessoa está usando seu dispositivo ou conexão de internet para jogar no mesmo cassino. Surpreendentemente, essas são as situações mais comuns... Mas não se preocupe, os responsáveis pelas reclamações são muito exigentes com as provas.

Thank you very much, I hope a solution is found. No, no one uses my mobile phone and there is certainly no other account than mine. And I was only playing from my mobile phone and the internet from my mobile phone.

Σας ευχαριστώ πολύ ελπίζω να βρεθεί λύση. Όχι κανένας δεν χρησιμοποιεί το κινητό μου και σιγουρά δεν υπάρχει άλλος λογαριασμός από εμένα. Και έπαιζα μόνο από το κινητό μου και το ιντερνέτ από το κινητό μου.

Espero que sim. Fico feliz em saber que você usou uma conexão de dados móveis, pois imagino que seja muito improvável que outra pessoa tenha os mesmos detalhes de conexão. Veja bem, essas situações que envolvem várias contas geralmente dependem de detalhes específicos, e meus colegas prestam muita atenção a esses detalhes. Então, tente relaxar um pouco; embora eu imagine que deva ser bem estressante, estamos cuidando disso. ✌

It is really stressful because I don't want to lose my money and I hope my problem is solved. I rely on you and the team because from here I see which casinos are safe and with a good rating to play. Thank you very much and I doubt the grade you have given to this casino.

όντως είναι αγχωτικό γιατί δεν θέλω να χάσω τα χρήματα μου και ελπίζω να λυθεί το πρόβλημα μου .Βασίζομαι σε εσάς και την ομάδας γιατί από εδώ βλέπω ποια καζίνο είναι ασφαλή και με καλό rating για να παίξω. Σας ευχαριστώ πολύ και αμφιβάλω για τον βαθμό που έχετε βάλει σε αυτό το καζίνο.

Eu entendo você. Você diria que se sente um pouco preocupado em perder dinheiro nesse meio tempo? Se for esse o caso, seria benéfico tomar medidas proativas. Você tem alguém por perto para te acompanhar e te ajudar a gerenciar isso? Além disso, pedir ao cassino para definir um limite de aposta ou perda para você seria ótimo. Eu pessoalmente tentaria definir o limite de perda para o valor mínimo, se essa for a opção. Pelo que eu sei, essas ferramentas responsáveis nem sempre são oferecidas.

Deixe-me saber sua posição para que possamos conversar sobre isso ou encontrar uma maneira de aliviar o fardo.

I don't have a gambling problem, I'm just worried and I don't want to lose the money I've invested and won. It's a shame and unfair because I haven't violated any of the terms they say.

Δεν έχω πρόβλημα τζόγου απλά ανησυχώ και δεν θέλω να χάσω τα χρήματα που έχω επενδύσει και έχω κερδίσει. Είναι κρίμα και άδικο γιατί δεν έχω κάνει καμία παραβίαση όρου που λένε.

Entendo. A vida nem sempre é justa. 🙁

Gostaria de poder ajudar você a conseguir o dinheiro mais rápido, mas isso está completamente fora do meu alcance. Que tal começar a assistir a uma nova série de TV? Só para você se sentir menos preocupado.

Embora nem sempre seja possível resolver a causa, há maneiras de controlar a tensão.

Thank you very much for your interest. I hope my problem is resolved quickly.

Σας ευχαριστώ πολύ για το ενδιαφέρον. Ελπίζω να λυθεί γρήγορα το πρόβλημα μου.

Nós dois esperamos!

Estarei por perto e, se não se importar, mantenha-me atualizado.

Hello,

I won a considerable amount at the Spinoloco casino and now I'm trying to withdraw the money....daily limit 500 ok, but will it be a problem that I'm from the Czech Republic?

I'm kind of confused about the choice...can you help me?

Zdravím,

Vyhrála jsem na casinu Spinoloco nemalou částku a teď zkouším peníze vybrat....denní limit 500 ok,ale nebude problém,že jsem z Čech?

Nějak si s tím výběrem nevím rady...můžete mi poradit?

De acordo com nossas informações, o cassino aceita jogadores do seu país, então não deve haver problemas com seu saque.

Mas por favor, nos conte como foi.

Este cassino não deveria ser promovido no grupo de golpistas do Casino Guru, que querem sacar todos os documentos que eles decidem não pagar/anular as apostas ganhas. Eles não gostam de pagar, é simples assim, não os promovam mais.

Olá, vejo que você está insatisfeito com o cassino, mas não está claro exatamente o que aconteceu. Poderia compartilhar mais detalhes? Postagens como esta são difíceis de responder e não ajudam ninguém. Talvez possamos ajudar se entendermos melhor a situação. Então, volte, por favor.

Thank you for playing at Spinoloco.com

We inform you that your winnings have been cancelled and that the amount of your last deposit has already been credited to your account. Please proceed to withdraw this amount. We clarify that this procedure is in accordance with articles 3.34 and 3.35 of our Terms and Conditions. If you have any questions, do not hesitate to contact us.

Thats what they told me and when i asked what is 3.34 and 3.35 they said: We would like to inform you about some important terms related to the security of your account and compliance procedures:

1. Additional Documentation May Be Required:

From time to time, and when necessary, you may be asked to provide additional information or documents related to the details you've previously submitted. This can include documents related to your deposits. These requests are part of our internal security checks or may be required by external parties, such as regulatory authorities.

If the requested documents are not received within 7 days, please note that your access to the website and your account may be temporarily suspended until the verification is completed.

2. Disclosure of Player Information:

We also reserve the right to disclose player information when required by law, legal proceedings, or in accordance with our Privacy Policy. By using our website, you acknowledge and agree that such disclosure may occur when necessary.

These measures are in place to protect both our players and the integrity of our platform. We would like to inform you about some important terms related to the security of your account and compliance procedures:

1. Additional Documentation May Be Required:

From time to time, and when necessary, you may be asked to provide additional information or documents related to the details you've previously submitted. This can include documents related to your deposits. These requests are part of our internal security checks or may be required by external parties, such as regulatory authorities.

If the requested documents are not received within 7 days, please note that your access to the website and your account may be temporarily suspended until the verification is completed.

2. Disclosure of Player Information:

We also reserve the right to disclose player information when required by law, legal proceedings, or in accordance with our Privacy Policy. By using our website, you acknowledge and agree that such disclosure may occur when necessary.

These measures are in place to protect both our players and the integrity of our platform.

Which i don't understand how does it affect voiding bets?

Σε ευχαριστούμε που έπαιξες στο Spinoloco.com

Σας ενημερώνουμε ότι τα κέρδη σας έχουν ακυρωθεί και ότι το ποσό της τελευταίας σας κατάθεσης έχει ήδη πιστωθεί στον λογαριασμό σας. Παρακαλούμε να προχωρήσετε στην ανάληψη αυτού του ποσού. Διευκρινίζουμε ότι η διαδικασία αυτή είναι σύμφωνη με τα άρθρα 3.34 και 3.35 των Όρων και Προϋποθέσεών μας. Εάν έχετε οποιαδήποτε απορία, μη διστάσετε να επικοινωνήσετε μαζί μας.

Thats what they told me and when i asked what is 3.34 and 3.35 they said: We would like to inform you about some important terms related to the security of your account and compliance procedures:

1. Additional Documentation May Be Required:

From time to time, and when necessary, you may be asked to provide additional information or documents related to the details you've previously submitted. This can include documents related to your deposits. These requests are part of our internal security checks or may be required by external parties, such as regulatory authorities.

If the requested documents are not received within 7 days, please note that your access to the website and your account may be temporarily suspended until the verification is completed.

2. Disclosure of Player Information:

We also reserve the right to disclose player information when required by law, legal proceedings, or in accordance with our Privacy Policy. By using our website, you acknowledge and agree that such disclosure may occur when necessary.

These measures are in place to protect both our players and the integrity of our platform.We would like to inform you about some important terms related to the security of your account and compliance procedures:

1. Additional Documentation May Be Required:

From time to time, and when necessary, you may be asked to provide additional information or documents related to the details you've previously submitted. This can include documents related to your deposits. These requests are part of our internal security checks or may be required by external parties, such as regulatory authorities.

If the requested documents are not received within 7 days, please note that your access to the website and your account may be temporarily suspended until the verification is completed.

2. Disclosure of Player Information:

We also reserve the right to disclose player information when required by law, legal proceedings, or in accordance with our Privacy Policy. By using our website, you acknowledge and agree that such disclosure may occur when necessary.

These measures are in place to protect both our players and the integrity of our platform.

Which i dont understand how does it affect voiding bets ?

Bom, para falar a verdade, não entendi qual foi o motivo de fazer isso. 🤷‍♀️

Então, eu certamente sugeriria que você registrasse uma reclamação aqui para que nossa equipe possa investigar todo o assunto, porque, desse jeito, não conseguimos saber exatamente qual é o problema.

Posso perguntar também se você já fez um saque com sucesso neste cassino antes? 🤔

This goes on for 1000s of rounds!!!

So geht das hier 1000 de Runden!!!