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Se desejar discutir algo relacionado com Svenplay Casino, como jogos, bónus, métodos de pagamento, problemas com a sua conta, funcionalidades de jogo seguro ou qualquer outro aspeto, pode fazê-lo aqui.
Svenplay Casino - discussão geral
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Hello! I thought it would be good to bring here a little experience of this casino.
I made a deposit on the first of December 2022, the deposit was the third and the amount was 200 euros so i didnt have bonus just raw money. I won 4,000 euros then and I still have the same amount in the balance at the moment.
When I tried to withdraw, it said that the account must be fully verified. I sent the documents on the first of December and on Sunday the 4th of December I got a message that the address and identity have been verified, but the bank statement could not be verified because it did not have the bank logo on it (all other casinos have accepted this statement)
let's see if this casino can pay winnings or do i need to contact to mga.
RAW MONEY
I'll update here how it goes!
1
há um ano
05.12.2022
15.56 (UTC+2)
Documents are approved, now i made withdrawl 1000e (max per request) let's see will they take my pending withdrawl down after 72 hours and asks for new documents!
3000e on my balance
1000e pending withdrawl
há um ano
I will follow this... Im in the same situation, kind of. I deposited 200 euro on 3 of december. Waiting for documents approval (done this many times before). Im at 14 000 Euro. Was lucky and won over 2000 x with 5 euro bet.
I didnt red the terms and condition that the maximum win is 5000 euro in 24 H ( yes sick).
I thought it was a Safe casino since they had MGA-license...
há um ano
Hello,
happy to hear that there is progress, and I truly hope that you'll be able to withdraw if full.
Just a word of advice, check the casino's reputation, I would personally consider alternatives 🤔
há um ano
Hi there,
almost the same goes for you. Even though this casino is licensed in Malta, the reputation score is bad.
Does not mean that something has to happen immediately, still a kind of warning, I'd say.
Let us know how it goes 🤞
há um ano
06.12.2022
13.06 (UTC+2)
Withdrawal request has been rejected because i need to send selfie document where i hold my id ( i have sent this already on 1th december).
When they going to accept this they will reject again and again asking new documents after i have played all my 4000e away, but unfortunately i wont play these, i will fight till the end.
I will get my money out of this casino. They probably closing my account at some point but then i will contact to mga!
Let's see how this going!
há um ano
Keep fighting 🙂 I will do the same...
My account got verified today: "Your account’s verification process has been successfully completed. You may now enjoy playing your favorite games on the best platforms!"
I made my first withdrawal just now, banktransfer.
I will also update what is going to happen...
1
há um ano
06.12.2022
13.06 (UTC+2)
Withdrawal request has been rejected because i need to send selfie document where i hold my id ( i have sent this already on 1th december).
When they going to accept this they will reject again and again asking new documents after i have played all my 4000e away, but unfortunately i wont play these, i will fight till the end.
I will get my money out of this casino. They probably closing my account at some point but then i will contact to mga!
Let's see how this going!
há um ano
Hello,
I just want to know: did the casino specify what is wrong with the first selfie?
Have you sent the same or created a different selfie?
há um ano
I'd say that you are on the good way now. 👍
Awaiting positive feedback!
há um ano
É praticamente a mesma coisa para mim..3/12 Fiz um depósito e recebi um bônus..Passei pelo bônus e então o processo de documentos começou..7/12, então hoje eles foram aceitos pelos estivadores e eu coloque o dinheiro para retirada usando zimpler..pelo menos a retirada ainda não foi aprovada.
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há um ano
Quanto você tem em casa? Não sei então, embora saques menores sejam aceitos com mais frequência.
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há um ano
250€..Não li as condições com atenção, o saque máximo com o bônus é 10x o valor do depósito..sim, não é um valor tão grande, você não deve começar a brigar por isso por uma semana.. mas eu não sei sobre este casino.
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há um ano
Provavelmente amanhã saberei se você será rejeitado ou não.. tendo jogado em cassinos por dez anos, foi o primeiro cassino onde o processo de trazer os documentos foi tão chocante. meus documentos originais, mas pedi diretamente novos.
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há um ano
I got this today: "We would like to inform you that your withdrawal has been cancelled by the payments department and the amount has been returned to your account.
You are kindly requested to provide the following documents so that your account can be fully verified and your withdrawal can be completed:
-PDF or physical copy of an official bank document stating your account information (account holder name, IBAN & Swift).
Please note that the documents we accept are specific, and should be in PDF form or photographs of a physical copy.
We cannot accept mobile screenshots, cropped or scanned files."
so my Withdrawal got´ rejected...
I had provided screen shots from my bank-statement with switch and bic codes.
I can print out/send PDF with my bank-statement but there is no documents I can send with my bank statement combined with my BIC/swift-codes. I emailed my bank if they could get me that kind of Bank-statemnet, but I dont know.
... The casino is asking for bank-documents that does not exist. Its hard when they for some reason dont accept Screen captures.
I will keep fighting for my money...
Editado pelo autor há um ano
há um ano
Então sua conta foi verificada e você ainda pede mais provas? É uma ação realmente incrível🤬 não desista🙏
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há um ano
sim, verifiquei primeiro mas depois de tentar sacar dinheiro o saque não foi aprovado, de repente eles queriam novos documentos...
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há um ano
Sim, este cassino é péssimo, mesmo que pareça legal. De alguma forma, parece incrível que você tenha jogado com dinheiro bruto e até com bolso. Mesmo assim, parece quase impossível sacar dinheiro 😛
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há um ano
Hello,
sorry to say that but this bank statement is getting quite a common document to ask for.
The casino informed you that the document must be in .pdf format, hence I would try to use your online banking (if you have any) to create one. I can do that in my online banking portal, the result is .pdf statement with my full address, name, and bank account info.
Can you try that, please?
Casinos won't accept print screens or cropped documents, because those can be altered - this is the reason.
Now I'm wondering have you received any confirmation that your account was already verified earlier?
My guess is that the acount was not Fully verified. 🤔
Editado pelo autor há um ano
há um ano
Sim, este cassino é péssimo, mesmo que pareça legal. De alguma forma, parece incrível que você tenha jogado com dinheiro bruto e até com bolso. Mesmo assim, parece quase impossível sacar dinheiro 😛
Traduzido automaticamente:
há um ano
Well, normally it does not matter whether you played with bonus funds or your own, some casinos only verify players that want to withdraw higher sums, while others verify everyone.
But the point is that the casino should do all to secure a smooth process and provide cooperation and good care when some issues with documents arise.
