FórumCasinosTwin Casino - discussão geral

Twin Casino - discussão geral (página 6)

há 3 anos por dutchg59
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15580 visualizações 114 respostas |
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1...5 6
Xela
há 3 meses

Acontece que também vou esperar uma ligação, mas só se passaram 9 dias para mim. Meu depósito é de 12 dólares e o saque é de 14 mil

Traduzido automaticamente:
há 3 meses

Acontece que também vou esperar uma ligação, mas só se passaram 9 dias para mim. Meu depósito é de 12 dólares e o saque é de 14 mil

Traduzido automaticamente:
há 3 meses

yes , i believe you need to wait a lot of time

Xela
há 3 meses

Então, o que você conseguiu deduzir?

Traduzido automaticamente:
há 2 meses

Good evening, I made a withdrawal at Twin Casino, I have sent all my documents which were approved. The strange thing is that, although they told me the documents were approved, they also said that it could take up to 30 days for the withdrawal to be processed. I asked if something like this is mentioned in the terms, and they said no, so obviously I did not agree to this.

anactaciabran13
há 2 meses

Hi, when did you enter the withdrawal? I wouldn't agree with that either, and if it takes more than the 14 days we give casinos to pay out a player, I'd reach out and file a complaint. 

If they don't even have it in the terms and conditions it doesn't seem fair to me and waiting a month for money is not normal. 

So be sure to let me know how it goes and if nothing happens in the time mentioned, we will try to help.

Jaro
há 2 meses

I made the withdrawal on 23/9; generally, something strange was happening because they were also canceling my official bank documents, telling me they were screenshots, but they were downloaded in PDF format with the date, my name, and my transactions.

há 2 meses

I made the withdrawal on 23/9; generally, something strange was happening because they were also canceling my official bank documents, telling me they were screenshots, but they were downloaded in PDF format with the date, my name, and my transactions.

há 2 meses

I understand, but did you verify yourself in the end? I can see that you are basically just getting started but if it takes longer than I mentioned in my last reply, by all means get back to us and we will try to help. 

Think you can handle it?

Jaro
há um mês

fileAs you can see in the chat, they say it will be completed on 24/10.

anactaciabran13
há um mês

It seems to me like a really long verification process indeed. But at least they did inform you about it, right?

What are you going to do now? Just wait, or would you try to file a complaint, I wonder?🤔

Romi
há um mês

Since it's not in the rules, I will obviously file a complaint. From what I've seen, they do this deliberately to many players who make quick withdrawals. It doesn't make sense for the verification to take exactly 30 days.

anactaciabran13
há um mês

I also think that the best step would be a complaint because a month for verification is quite enough. I can't imagine what a casino can check for that long, so our team will try to assist. 

If the verification ends sooner or you have new information about anything, feel free to share it.

Jaro
há um mês

I have filed a complaint.

anactaciabran13
há um mês

You have done right by submitting the complaint here.

Our team will have a better look into all this and hopefully the casino will communicate with us to explain everything.

Please stay patient, though, and hopefully it will all be resolved soon.

há um mês

There are a lot of cool slots, I like it

batyhank0r
há um mês

Hi, what are your favourites? Do you have a favorite game provider? 😀

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